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As a Clinical Support Specialist, you'll be the primary contact for dental practices, handling their questions and troubleshooting issues. You'll also track and resolve support tickets and manage lab fulfillment questions.
The role involves owning and resolving technical support cases for aftersales customers while ensuring timely escalation and documentation. It also requires collaborating with global teams to improve processes and mentoring colleagues to enhance overall support quality.
Provide remote administrative support for VA medical facilities, including scheduling patient appointments and managing inbound calls. Maintain accurate electronic health records and coordinate with clinical teams to ensure efficient patient flow.
Develop high voltage technical training materials and provide operational guidance and power systems analysis to the OCC. Offer remote technical support for EPC startup, commissioning, and O&M activities while serving as a subject matter expert for clients.
Provide advanced remote technical support for end-users, focusing on hardware, software, and networking issues within an SLA framework. Manage and administer Microsoft 365 and Azure environments, including user access, licenses, and security configurations.
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Act as the operational backbone by solving complex financial issues and managing the intersection of Product, Compliance, and Sales. Responsibilities include triaging AML/KYC alerts, documenting technical bugs for Engineering, and optimizing standard operating procedures.
The Technical Support Engineer serves as the technical interface for automotive customers, resolving product performance issues and supporting the sales process. Responsibilities include leading application technology projects, conducting product testing, and managing technical documentation.
Own end-to-end frontline support by managing the AI chatbot (Tier 0) and the BPO partner (Tier 1) as an AI-native function. Build and maintain AI-powered agent-assist tools and system integrations to improve containment rates and operational efficiency.
Provide support for proprietary ERP and WMS systems, including processing IT portal requests and assisting with system configurations. Responsible for identifying data errors, documenting bugs, and creating instructions in Confluence.
Act as the first point of contact for client technical issues via phone, email, and alerts. Responsibilities include triaging tickets, troubleshooting Windows environments, and documenting all activities in IT Glue.
Drive topline results for assigned hotels by implementing go-to-market sales initiatives and strategic road maps. Support the adoption of global sales strategies and revenue-generating platforms through regular touchpoints with franchisees.
Serve as the first point of contact for clients by resolving high-volume support tickets and handling inbound calls. Responsibilities include performing basic website updates, guiding users through platform features, and escalating complex issues to Tier 2 support.
Respond to seller queries via email and act as a mediator between internal stakeholders and sellers. Analyze product malfunctions and assist in improving self-help FAQ content to reduce contact rates.
Develop, validate, and optimize VyOS networking solutions through the design of PoC scenarios and feature testing. Diagnose complex network issues and maintain detailed technical documentation to support internal and external stakeholders.
Own and evolve the organizational ontology within the Palantir Foundry implementation to serve as the central consumption point for structured data. Partner with cross-functional teams to model real-world operations and manage the ontology backlog and long-term architecture.
Manage a WhatsApp-based Remote Engagement Service to answer medical and non-medical queries from patients and families. Translate regional language queries into English for the medical team and maintain detailed conversation reports.
Act as the first point of contact for merchants to troubleshoot issues and provide guidance on product best practices. Collaborate with Customer Success, Engineering, and Product teams to resolve technical problems and improve support processes.
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The role involves ensuring the stability and standard of the Genesys Cloud CX platform across 15+ European countries. Responsibilities include implementing new functionalities, managing incidents, and collaborating with IT departments to improve processes.
Provide primary telephone support for remote monitoring services targeting medical institutions and clinics. Responsibilities include handling inquiries, data entry, managing missing data re-transmission, and setting up service accounts via the web.
Handle customer reservations and inquiries via phone for a car rental office in Australia. Maintain and troubleshoot IT systems, hardware, and software while documenting procedures for the call center team.
Serve as the technical lead and subject matter expert for DoD Real Property Systems of Record to ensure data accuracy and integrity. Provide system administration, reporting, and analytical guidance to support infrastructure planning and audit readiness.
Provide support to clients by assisting with travel inquiries and coordinating bookings for flights, hotels, and vacation packages. Manage itinerary updates and maintain accurate client records via email and online platforms.
Serve as the primary point of contact for guest inquiries, providing accurate information and coordinating schedules and arrangements. Manage special requests, track guest needs, and maintain organized records within company systems to ensure a smooth experience.
Provide technical support for Proofpoint AI Security solutions by resolving customer tickets via phone, email, and chat. Act as a liaison between customers and product engineering to manage escalations and perform software installations or upgrades.
Lead and coordinate a team of Remote Service Engineers to provide technical support for healthcare systems across North LATAM. Act as an escalation point for complex technical issues while driving service excellence and operational efficiency.
Provide real-time operational support to delivery riders, merchants, and customers to resolve delivery issues and disruptions. Monitor live deliveries and maintain accurate records to ensure timely order completion and service quality.
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The coordinator will manage client requests, maintain accurate digital records, and ensure services are completed efficiently. They will act as a primary point of contact for clients via digital platforms to provide updates and resolve inquiries.
Act as the primary point of contact for IT approvals and procurement of hardware, software, and services via the Crane CIO Office and NAV-IDAS. Develop procurement data packages and ensure organizational adherence to FAR, DFARS, and NMCARS regulations.
Lead the analysis of procurement data and packages to improve quality and efficiency for the Naval Surface Warfare Center. Act as a liaison between resource sponsors, program managers, and the US Navy contracting department while ensuring adherence to FAR/DFARS regulations.
The role involves analyzing procurement data and preparing technical data packages to improve acquisition efficiencies. It also serves as a liaison between resource sponsors, program managers, and the US Navy contracting department.
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