Act as a trusted advisor to strategic customers to design, deploy, and optimize LanceDB in production environments. Bridge the gap between customers and internal product teams to drive feature requests and improve the overall developer experience.
Remote Customer Success Engineer Jobs (108)
Search = Customer Success Engineer
Senior Customer Success Engineer - Mobile App
Quantum Metric
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Full Time
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5 Weeks Ago
Quantum Metric
Support a portfolio of clients by managing technical implementation, onboarding, and growth of the Quantum Metric platform. Develop custom JavaScript functions and configure dashboards and alerts to provide real-time visibility into digital platform performance.
Own the technical success of strategic customers by guiding them through onboarding, implementation, and adoption. Act as the primary technical escalation point and translate customer security objectives into scalable technical solutions.
Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Qumulo
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Full Time
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5 Weeks Ago
Qumulo
The Customer Success Engineer is responsible for troubleshooting complex cloud and on-premises file system issues to ensure customer resolution. They collaborate cross-functionally with sales, product, and engineering teams to bridge product gaps and improve cloud offerings.
Provide technical consultancy and solution guidance to APJ customers to drive product adoption and measurable value. Partner with account teams to align technical recommendations with customer goals to support renewals and expansion.
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Senior Customer Success Engineer - Prisma AIRS
Palo Alto Networks
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Full Time
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5 Weeks Ago
Palo Alto Networks
Act as a principal strategic advisor and AI Architect to design scalable security solutions for high-value global enterprise accounts. Lead the adoption of Prisma AIRS while managing executive relationships to ensure quantifiable business value and proactive risk mitigation.
Customer Success Engineer - German Speaker (Switzerland)
Deepgram
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Full Time
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5 Weeks Ago
Deepgram
Serve as the technical advisor and strategic owner for enterprise accounts to drive adoption and commercial growth. You will manage the full customer lifecycle, from onboarding and technical enablement to identifying expansion opportunities.
TeamCity Customer Success Engineer -Post-sales (m/w/d)
JetBrains
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Full Time
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6 Weeks Ago
JetBrains
Manage technical relationships for a portfolio of TeamCity accounts to ensure maximum product value and smooth infrastructure scaling. Bridge the gap between users and internal product teams by providing architectural guidance and translating customer feedback into product improvements.
Serve as the primary technical expert and trusted advisor to ensure customers maximize their ROI and adoption of the Cyera platform. Drive customer success through onboarding, technical troubleshooting, and the design of customized use cases aligned with business goals.
Act as the primary technical owner driving long-term customer outcomes and adoption for the Securiti Data Command Center platform. Lead onboarding, perform technical health checks, and partner with sales to identify expansion opportunities and mitigate churn risk.
Act as the primary technical owner driving long-term customer outcomes, onboarding, and optimization for the Securiti Data Command Center platform. Proactively identify churn risks and expansion opportunities while aligning business outcomes with product adoption for strategic accounts.
Investigate and resolve complex infrastructure, hardware, and platform issues for customers using AI infrastructure. Coordinate with internal teams and providers to manage server deployments and maintain operational documentation.
The role focuses on configuring complex technical setups for strategic B2B SaaS customers and creating scalable blueprints for the Customer Success team. It acts as a technical bridge between customers, Product Management, and Sales to ensure successful platform implementation and feature evolution.
Guide engineering teams through the process of adopting Kotlin for backend production environments, specifically helping Java teams migrate existing applications. This includes designing migration strategies, troubleshooting integration issues, and managing feedback loops with development teams.
Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d
JetBrains
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Full Time
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7 Weeks Ago
JetBrains
Guide engineering teams through the process of adopting Kotlin for backend production environments, specifically helping Java teams migrate existing applications. This includes designing migration strategies, troubleshooting technical blockers, and maintaining visibility into the adoption stage of various organizations.
Support organizations in adopting Kotlin Multiplatform from evaluation to production rollout. Collaborate with product teams to influence the KMP roadmap based on structured customer feedback and technical blockers.
Serve as the primary technical expert and trusted advisor to ensure customers maximize their ROI and adoption of the Cyera platform. This includes designing customized use cases, resolving technical blockers, and advocating for customer feedback to influence the product roadmap.
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Working Student — Customer Success Engineer
Parqet Fintech GmbH
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Full Time
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10 Weeks Ago
Parqet Fintech GmbH
Develop and maintain parsers for broker PDF and CSV documents to ensure smooth transaction imports. Provide technical support to users via email and collaborate with product management to implement improvements.
The Senior Customer Success Engineer acts as the primary technical owner driving long-term customer outcomes, onboarding, and adoption across the Veeam Data Platform. They are responsible for conducting resilience assessments, monitoring churn risk, and aligning technical roadmaps with business outcomes for enterprise accounts.
The Customer Success Engineer serves as a technical expert to drive platform adoption, optimize customer ROI, and ensure successful onboarding. They act as a trusted advisor, troubleshooting technical issues and advocating for customer needs to influence product development.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training while acting as a trusted advisor to clients at all levels. Responsibilities include designing customized use cases, proactively resolving obstacles, advocating for customer feedback to influence the product roadmap, and conducting Quarterly Business Reviews.
The engineer will serve as a trusted technical advisor, helping customers monitor, diagnose, and optimize HVAC and central plant performance using advanced analytics and the AssetPlanner™ platform. Key duties involve delivering exceptional customer experiences, driving platform adoption, and partnering with customers on optimization strategies to improve efficiency and reliability.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training, and designing customized use cases based on client needs. They will proactively ensure customers maximize their return on investment, act as a leader for ongoing engagement, and advocate for customer feedback to influence the product roadmap.
The Customer Success Engineer will ensure customer satisfaction by serving as the primary technical expert on the Cyera Platform and driving customer adoption through effective onboarding and training. They will also advocate for customer feedback and collaborate with customers to develop joint success plans.
The Customer Success Engineer will provide advanced technical support and consultation to enterprise customers, handling complex technical challenges and providing architectural guidance. They will work through Zendesk tickets and participate in customer calls to build trusted relationships and solve mission-critical problems.
Act as a technical expert and strategic advisor to enterprise customers, ensuring adoption and solving complex technical challenges. Manage the full customer lifecycle from onboarding to expansion while aligning partner strategies with Deepgram’s roadmap.
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As a Customer Success Engineer, you will ensure customers succeed with AtomEngine by developing custom integrations and workflows. You will work hands-on with customer scenarios, writing code and validating solutions alongside customer teams.
The Platform Engineer will manage UDS deployments, generate training documentation, and train customers on software tools. They will also serve as the primary technical interface for customers, providing guidance and troubleshooting for complex UDS issues.
As a Customer Success Engineer, you will guide customers in integrating APIs into their applications and serve as the primary technical contact for troubleshooting and support. You will also monitor API performance and conduct training sessions to ensure customer success.
Deliver a smooth onboarding experience and provide thought leadership for customer success. Develop best-of-breed solutions to address customer challenges and create added value as a trusted advisor.
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