Manage a queue of customer complaints by conducting thorough investigations and providing accurate, timely resolutions. Collaborate with internal teams to identify complaint trends, root causes, and opportunities to improve customer experience and risk controls.
The Solutions Consultant drives the adoption of lending products by translating complex analytical findings into clear recommendations for partners. They act as a business partner to internal teams while owning deal-related analyses and product configurations.
Lead a team of analysts and data scientists to optimize marketing channel performance through experimentation and rigorous measurement. Act as a strategic partner to marketing, finance, and product leaders to drive growth and inform business decisions.
Lead the strategy and roadmap for Upstart’s marketing technology platform, improving systems, workflows, integrations, measurement, and attribution across marketing channels. Manage and develop Product Managers while partnering with Marketing, Engineering, Analytics, and Machine Learning to build scalable capabilities and shape the long-term vision for AI-powered marketing.
The Senior Manager will operationalize compliance frameworks, focusing on third-party risk, new product reviews, and regulatory change management. They will provide second-line guidance and oversight to business stakeholders to ensure consistent execution of compliance policies.
Design, build, and operate scalable backend systems that power real-time marketplace decisioning, matching, and monetization. Collaborate with cross-functional teams including Product, Machine Learning, and Data Science to translate marketplace needs into effective technical solutions.
Design, build, and operate secure backend systems that power login, account management, and authentication experiences. Collaborate with cross-functional teams to deliver secure capabilities while balancing security requirements with user experience.
The Senior Dealer Relationship Manager will serve as the primary point of contact for auto dealers in the Southeast, driving retail growth and onboarding new partners. They will act as a consultant and product ambassador, gathering dealer feedback to influence product development and engineering teams.
Lead and develop a five-person quality control team while building and executing a scalable, risk-based program with standardized reviews, sound sampling, and audit-ready documentation. Oversee frontline quality reviews, communicate findings and root causes, track remediation, report quality trends, and partner with Operations, Compliance, Risk, and technical teams to improve oversight through automation and AI.
Design and build scalable, high-performance pricing systems that power critical lending decisions across the platform. Collaborate with cross-functional teams including data science and product to translate complex business requirements into durable software solutions.
You will lead the design and delivery of complex backend and full-stack initiatives while setting the technical direction for service architecture and APIs. Additionally, you will mentor other engineers and partner with cross-functional teams to build scalable, high-quality lending systems.
You will lead the design and delivery of complex frontend and full-stack initiatives while setting the technical direction for the team's architecture. You will also mentor other engineers and collaborate with product, design, and backend teams to build scalable, high-quality borrower experiences.
The Integration Engineer will own the technical onboarding of lending partners, managing the process from requirements gathering to production launch. They will configure integrations, map data, and troubleshoot technical issues to ensure seamless connectivity and workflow execution.
You will lead a team responsible for the end-to-end management of consumer complaints, including intake, investigation, and regulatory response. Additionally, you will partner with cross-functional leaders to improve operational workflows, reporting, and overall customer experience.
You will lead marketing measurement efforts by designing incrementality tests and applying causal inference methods to optimize marketing spend across various channels. Additionally, you will build attribution models and provide actionable budget allocation recommendations to marketing and finance leadership.
Resolve complex borrower inquiries across email, chat, and phone while investigating issues using internal systems and policies. Identify recurring pain points and process inefficiencies to contribute to team productivity and borrower satisfaction.
The Diligence Program Lead will manage end-to-end lending partner change management programs and respond to complex due diligence questionnaires. This role involves maintaining partner-facing document repositories and collaborating with cross-functional teams to automate manual diligence workflows.
You will act as a strategic partner to product, marketing, and finance leaders to optimize decision-making through rigorous experimentation and causal inference. Additionally, you will design and own technical tools for forecasting, spend optimization, and marketing attribution to drive business impact.
The Senior Manager will define and execute the operational strategy for Home Lending Servicing, overseeing outsourced partners and cross-functional initiatives. They will lead efforts to improve borrower experience, operational efficiency, and regulatory compliance through process automation and performance management.
Own Upstart Bank’s HMDA data-quality lifecycle, including Loan/Application Register reviews, filing preparation, reporting oversight, and remediation of data issues. Build risk-based quality and sampling controls, support geographic Fair Lending analysis, and use automation responsibly to improve monitoring and documentation.
Lead the ML Data Enablement team to define strategy and execution roadmaps for the end-to-end data lifecycle. Partner cross-functionally to build scalable infrastructure and enforce data quality standards that accelerate model production.
You will build and operate systems to improve the reliability, resiliency, and observability of production environments. This includes developing automation, managing incident response, and integrating AI tools to enhance engineering efficiency.
Serve as the primary legal partner for the HELOC product, providing strategic guidance to cross-functional teams throughout the product lifecycle. Manage legal and regulatory risks while supporting the launch and scaling of innovative home lending solutions.
Lead the product strategy and team responsible for the platforms powering Upstart’s credit decisioning and machine learning capabilities. Partner with engineering and machine learning leaders to evolve systems for pricing, underwriting, model deployment, and innovation.
The ALM Manager will own the Bank's first-line asset and liability management and interest rate risk measurement framework. They will lead the implementation of the ALM platform and provide strategic recommendations on balance sheet, pricing, and hedging activities.
Lead and develop multiple engineering teams responsible for critical servicing products while partnering with cross-functional leaders to deliver scalable technical solutions. Drive architectural clarity and establish clear visibility into technical priorities, delivery risks, and roadmap execution.
Lead art direction for organic social content to ensure cultural relevance and brand consistency across all digital assets. Collaborate with social and creative teams to concept and execute high-impact brand campaigns.
You will identify, attract, and develop new bank and credit union partnerships to expand the company's depository capital base. This involves structuring complex deals and collaborating cross-functionally to turn high-potential opportunities into durable partnerships.
Define and execute the long-term lifecycle marketing strategy across the company's product portfolio to drive engagement and growth. Lead a high-performing team while partnering with cross-functional departments to optimize customer journeys through data-driven experiences and automation.
You will own the strategy, execution, and growth of paid social acquisition for the Personal Loans business, managing media budgets and performance. You will partner with creative and analytics teams to design structured tests and optimize the full acquisition funnel.
Lead and grow a team of engineers to own and scale the marketplace simulation platform for machine learning models. Drive the engineering roadmap to improve simulation reliability, reduce compute costs, and expand coverage across the lending funnel.
You will own and scale paid digital acquisition across SEM, paid social, and display channels to drive growth for the HELOC product. This involves managing media budgets, executing campaign strategies, and running rigorous experimentation to optimize CPA and ROI.
You will build and operate foundational systems, including continuous integration infrastructure and Kubernetes-based ephemeral environments, to enable efficient software development. Additionally, you will develop reusable APIs and automation tools to improve developer productivity and platform reliability across the organization.
You will build and optimize an MLOps platform to support machine learning model inference, process automation, and model deployment. Additionally, you will develop a marketplace simulation platform to enable rapid innovation across ML and Finance teams.
Lead and develop a team of mortgage underwriting professionals to deliver accurate and consistent credit decisions. Partner with cross-functional teams to operationalize credit policy, resolve complex lending scenarios, and improve underwriting workflows.
You will build and operate systems that enable engineering teams to safely release and deploy software to production. This includes developing deployment capabilities, improving observability, and automating workflows to ensure reliable software delivery.
You will own the product strategy and execution for the payments platform, focusing on improving payment success and borrower outcomes. You will also partner with cross-functional teams to build scalable platform primitives and define the roadmap for the servicing organization.
You will lead and evolve Borrower Success operations by managing internal teams and international vendor partners to ensure high service levels and compliance. Additionally, you will partner with Product and Engineering teams to optimize borrower journeys, improve self-service tools, and scale operational systems.
You will own the strategy and evolution of the end-to-end credit conversion experience to reduce friction and drive business growth. This involves leading cross-functional initiatives and using data-driven insights to optimize the user journey from application to funding.
Lead the design and execution of BSA/AML, CDD, and sanctions screening processes while serving as a compliance advisor for new deposit product initiatives. Develop key risk indicators and drive remediation efforts for audit and examination findings to ensure a strong compliance control environment.
You will own the strategy and roadmap for the HELOC underwriting and verification experience to increase automation and instant approvals. You will collaborate with cross-functional teams including risk, ML, and capital to expand borrower eligibility and optimize decisioning systems.
The Fraud Analyst will own first-line fraud detection and investigation across secured lending products, monitoring for suspicious activity throughout the loan lifecycle. They will also partner with Operations, Risk, and Compliance teams to document fraud typologies and strengthen internal controls.
Lead the strategy and execution of a greenfield Communications Platform to establish shared infrastructure for customer touchpoints. Partner with engineering and compliance to build scalable messaging APIs and governance controls that support AI-powered interactions.
Lead the SRE team to improve the reliability, observability, and operational maturity of Upstart's products and services. Drive high-impact improvements in incident management and establish scalable operational readiness standards across the engineering organization.
Define the long-term technical roadmap for the Core Pricing platform to optimize the borrower-lender marketplace. Lead the design of scalable systems and collaborate with ML scientists to improve core business metrics and pricing models.
Design and build scalable backend systems, services, and APIs to support the launch and scaling of Upstart Bank. Collaborate with cross-functional teams including Product, Compliance, and Legal to translate regulatory requirements into maintainable software.
Design and operate highly available backend services and scalable systems for a real-time AI lending marketplace. Partner with cross-functional teams to translate complex business problems into technical solutions for marketplace optimization and monetization.
Lead the design and delivery of complex frontend and full-stack initiatives for the Unsecured Installments product using React and TypeScript. Partner with product and design teams to translate roadmap priorities into scalable, high-quality borrower experiences while mentoring other engineers.
Design and operate privacy engineering services to support data governance, anonymization, and user control. Partner with cross-functional teams to translate privacy requirements into technical specifications and embed controls into the core architecture.
Design and operate Kubernetes clusters and AWS infrastructure to support scalable product and machine learning workloads. Improve platform reliability and developer experience through infrastructure-as-code, GitOps workflows, and systemic incident resolution.
Design and develop scalable APIs, services, and UIs for a configuration-driven white label platform. Collaborate with cross-functional teams to optimize business workflows and enhance the investor experience through self-service tools.
Design and maintain scalable backend services and distributed systems for automated verification workflows and financial data platforms. Partner with cross-functional teams to integrate risk models and improve platform reliability and scalability.
Design and build scalable backend services for a unified communications platform covering SMS, email, and push notifications. Lead medium-sized projects to transform complex datasets into high-leverage marketing capabilities through APIs and streaming pipelines.
Build and scale core product capabilities for the Auto Secured Personal Loan product, focusing on customer-facing funnels and eligibility logic. Collaborate with product, risk, and operations teams to automate workflows and improve operational efficiency in a regulated environment.
Design and build internal software platforms and APIs to support risk, compliance, and operational workflows for Upstart Bank. Collaborate with cross-functional stakeholders to translate complex business requirements into scalable technical solutions.
Lead the architecture and implementation of internal platforms and security automation systems for Upstart Bank. Partner with cross-functional stakeholders to translate complex regulatory and business requirements into scalable software solutions.
Define and drive the technical strategy for securing production infrastructure and developer platforms. Lead cross-functional efforts to reduce systemic risk and build scalable security controls across cloud, compute, and deployment layers.
Lead the execution of the secured lending quality control program across origination, servicing, and collections. Drive root cause analysis for defects and partner with Compliance, Legal, and Risk teams to ensure regulatory alignment.
Lead the design and development of scalable, low-latency services that convert ML underwriting outputs into risk and profitability measures. Collaborate with cross-functional teams to evolve the pricing platform and mentor other engineers in system design and operational excellence.
Build and maintain borrower-facing systems for Home Lending's application, decisioning, and closing experiences. Lead technical design for multi-quarter projects while ensuring production quality, reliability, and observability.
Build and maintain scalable backend systems and data pipelines to support audience segmentation and marketing attribution. Partner with product and marketing stakeholders to improve data availability, maintainability, and observability.
Design and build scalable backend services for a unified communications platform supporting SMS, email, and push notifications. Partner with cross-functional teams to translate complex datasets into high-leverage marketing capabilities and lead medium-sized projects from design to launch.
You will lead engineering initiatives to build scalable, reusable infrastructure that accelerates the machine learning modeling lifecycle. This involves collaborating with cross-functional teams to design systems that improve predictive accuracy and operational efficiency.
This is a talent community invitation, not a specific job posting, but the Product Team's mission is to expand access to credit and reimagine the future of lending by building innovative, data-driven solutions. They aim to transform the lending experience to be more inclusive, efficient, and customer-centric by leveraging technology, user insights, and seamless design.
The Senior Collections Specialist will be responsible for empowering borrowers by leveraging collections expertise to offer personalized solutions and secure payment agreements through effective negotiation and empathy. Success is measured by exceeding key performance indicators such as dollars collected per productive hour and promise-to-pay commitments kept.
