The Digital Customer Success Manager will own and manage a high-volume portfolio of up to 2000 small business accounts, focusing on retention, adoption, and usage. They will partner with marketing and leadership to build scalable digital engagement processes and playbooks to drive customer success.
Design and execute automated digital lifecycle programs to improve customer onboarding, activation, and retention for SMB accounts. Partner with cross-functional teams to align messaging, analyze engagement data, and optimize the digital customer journey.
The VP of Customer Success will own the post-sale organization, including support, onboarding, and account management, while architecting strategies to scale operations and drive revenue. This role involves coaching managers, establishing playbooks, and partnering with cross-functional teams to improve product quality and customer retention.
Own the product definition and execution for money-movement capabilities, from problem definition through technical design and launch. Partner closely with Engineering, Risk, and Compliance teams to translate complex financial requirements into scalable platform features.
The Senior Revenue Enablement Manager will design and implement comprehensive enablement programs across the entire Revenue organization, including onboarding and ongoing skill development. They will provide hands-on coaching to sales representatives by reviewing call recordings and translating patterns into actionable playbooks and training plans.
You will own the end-to-end money movement platform, designing reusable payment services and infrastructure that integrate seamlessly with various rails. You will work embedded with engineering to define requirements, manage performance SLAs, and ensure compliance across all payment operations.
