Design and execute automated digital lifecycle programs to improve customer onboarding, activation, and retention for SMB accounts. Partner with cross-functional teams to align messaging, analyze engagement data, and optimize the digital customer journey.
The VP of Customer Success will own the post-sale organization, including support, onboarding, and account management, while architecting strategies to scale operations and drive revenue. This role involves coaching managers, establishing playbooks, and partnering with cross-functional teams to improve product quality and customer retention.
Own the product definition and execution for money-movement capabilities, from problem definition through technical design and launch. Partner closely with Engineering, Risk, and Compliance teams to translate complex financial requirements into scalable platform features.
Design and launch digital Customer Success programs to drive onboarding, adoption, and retention across tech-touch segments. Manage reporting infrastructure and customer escalations while partnering cross-functionally to optimize the digital customer journey.
The Senior Revenue Enablement Manager will design and implement comprehensive enablement programs across the entire Revenue organization, including onboarding and ongoing skill development. They will provide hands-on coaching to sales representatives by reviewing call recordings and translating patterns into actionable playbooks and training plans.
You will own the end-to-end money movement platform, designing reusable payment services and infrastructure that integrate seamlessly with various rails. You will work embedded with engineering to define requirements, manage performance SLAs, and ensure compliance across all payment operations.
The Senior Account Manager is responsible for driving customer retention, renewals, and revenue expansion across an assigned portfolio. This includes leading executive-level negotiations, managing churn risk, and partnering with Customer Success to maximize Net Revenue Retention.
