You will triage vulnerability findings, maintain asset inventories, and monitor data loss prevention policies within the security operations team. Additionally, you will help implement AI governance frameworks and contribute to incident response and infrastructure hardening.
The HR Services Manager will oversee HR operations and the employee lifecycle in Malaysia, ensuring compliance with local labor laws and global standards. They will also manage administrative tasks, including benefits coordination, payroll support, and the optimization of HR tools and processes.
The Customer Success Manager will drive customer loyalty, retention, and growth by tracking account health scores and facilitating data-driven decisions. They will act as a client advocate, managing relationships and identifying process improvements to enhance the overall customer experience.
Provide functional support to clients regarding regulatory reporting products while participating in a 24/7 global Follow the Sun support model. Troubleshoot business rules, investigate calculation discrepancies, and collaborate with technical teams to ensure effective issue resolution.
You will serve as the primary support contact for clients using financial reporting software, resolving inquiries related to business rules and system configurations. Additionally, you will analyze data discrepancies and collaborate with technical teams to ensure service continuity within a global support model.
The Senior Legal Counsel will review, negotiate, and close customer contracts while supporting the business on IP and privacy matters. They will also collaborate with the wider legal team on larger projects and keep track of relevant legal developments.
You will own and maintain German-language product documentation for banking and regulatory reporting software. This involves collaborating with product teams to transform technical drafts into clear, structured, and accurate client-ready content.
The Customer Success Manager will drive customer loyalty, retention, and growth by tracking account health and facilitating data-driven decisions. They will act as a client advocate, managing relationships and identifying process improvements to enhance the overall customer experience.
You will serve as the primary point of contact for L1/L2 customer support, investigating and resolving technical issues while managing support queues. Additionally, you will collaborate with cross-functional teams to improve incident response processes and contribute to knowledge base development.
The role involves designing scalable support workflows, automating processes, and integrating AI-enabled solutions to improve customer success operations. You will collaborate with IT teams to manage system architecture, data flows, and tool configurations like Jira Service Management.
You will co-lead the People Engagement function, defining strategy and overseeing learning, development, and organizational initiatives. Additionally, you will manage the People Integration workstream for M&A activities, ensuring cultural and operational alignment across the organization.
Establish strategic relationships with public financial institutions and manage the sales pipeline to advance prospective opportunities. You will conduct targeted outreach and navigate complex, multi-stakeholder sales cycles within the regulatory reporting sector.
The Sales Development Manager will establish strategic relationships with public financial-sector institutions and map organizational decision-making structures. They will also qualify and advance prospective opportunities through targeted outreach to secure discovery meetings for Account Executives.
The Deputy Head of HR Services will co-lead the HR function, providing operational steering and strategic direction across payroll, HR systems, and service delivery. This role involves driving process excellence, managing complex global projects, and acting as a key escalation point for senior stakeholders.
You will be responsible for the setup, maintenance, and continuous improvement of cloud environments including GCP and Azure. Additionally, you will support product development teams and participate in IT infrastructure projects to ensure system integrity and security.
You will own the design and evolution of the CI/CD and developer platform architecture, driving the integration of AI-powered productivity solutions. Additionally, you will provide technical leadership and mentorship to engineers while ensuring system reliability and security.
You will own the design and evolution of the CI/CD and developer platform architecture, driving automation and AI-augmented engineering. Additionally, you will lead the implementation of AI-powered productivity solutions and provide technical leadership to the engineering team.
