Provide functional and technical support for regulatory reporting products while participating in a 24/7 global Follow the Sun support model. Troubleshoot data discrepancies, manage system configurations, and develop automation solutions to enhance client success.
The Senior Legal Counsel will review, negotiate, and close customer contracts while supporting the business on IP and privacy matters. They will also collaborate with the wider legal team on larger projects and keep track of relevant legal developments.
The Senior Legal Counsel will review, negotiate, and close customer contracts while supporting the business on IP and privacy matters. They will also collaborate with the wider legal team on larger projects and keep track of relevant legal developments.
You will own and maintain German-language product documentation for banking and regulatory reporting software. This involves collaborating with product teams to transform technical drafts into clear, structured, and accurate client-ready content.
The Customer Success Manager will drive customer loyalty, retention, and growth by tracking account health and facilitating data-driven decisions. They will act as a client advocate, managing relationships and identifying process improvements to enhance the overall customer experience.
You will serve as the primary point of contact for L1/L2 customer support, investigating and resolving technical issues while managing support queues. Additionally, you will collaborate with cross-functional teams to improve incident response processes and contribute to knowledge base development.
The role involves designing scalable support workflows, automating processes, and integrating AI-enabled solutions to improve customer success operations. You will collaborate with IT teams to manage system architecture, data flows, and tool configurations like Jira Service Management.
You will co-lead the People Engagement function, defining strategy and overseeing learning, development, and organizational initiatives. Additionally, you will manage the People Integration workstream for M&A activities, ensuring cultural and operational alignment across the organization.
The Sales Development Manager will establish strategic relationships with public financial-sector institutions and map organizational decision-making structures. They will also qualify and advance prospective opportunities through targeted outreach to secure discovery meetings for Account Executives.
Provide functional and technical support to clients regarding regulatory reporting products while troubleshooting data discrepancies and system behavior. Participate in a global 24/7 Follow the Sun support model, including on-call rotations and cross-functional process improvements.
The Deputy Head of HR Services will co-lead the HR function, providing operational steering and strategic direction across payroll, HR systems, and service delivery. This role involves driving process excellence, managing complex global projects, and acting as a key escalation point for senior stakeholders.
You will be responsible for the setup, maintenance, and continuous improvement of cloud environments including GCP and Azure. Additionally, you will support product development teams and participate in IT infrastructure projects to ensure system integrity and security.
Establish strategic relationships with public financial institutions and manage the sales pipeline to advance prospective opportunities. You will conduct targeted outreach and navigate complex, multi-stakeholder sales cycles within the regulatory reporting sector.
You will develop and maintain a secure platform for AI agents using React, TypeScript, Java, and Quarkus. Additionally, you will contribute to cloud-native architecture on Google Cloud while ensuring high-quality code through automated testing.
The Sales Executive will drive the full sales cycle for Regnology's regulatory reporting solutions and act as a strategic partner to financial institutions. Responsibilities include managing RFI/RFP processes, delivering high-impact presentations to C-level stakeholders, and expanding the company's market presence in Luxembourg.
The Associate Customer Success Manager provides operational back-office support to CSMs, including CRM maintenance, meeting coordination, and internal workflow management. They also contribute to process improvement, data quality, and cross-functional coordination to ensure efficient client service.
You will handle first-level client inquiries regarding regulatory reporting and risk solutions while collaborating with global teams. Additionally, you will contribute to internal knowledge bases and gradually take on technical troubleshooting tasks.
You will own the design and evolution of the CI/CD and developer platform architecture, driving the integration of AI-powered productivity solutions. Additionally, you will provide technical leadership and mentorship to engineers while ensuring system reliability and security.
You will own the design and evolution of the CI/CD and developer platform architecture, driving automation and AI-augmented engineering. Additionally, you will lead the implementation of AI-powered productivity solutions and provide technical leadership to the engineering team.
Provide functional support to clients by troubleshooting regulatory reporting issues and guiding them on best practices. Participate in a global Follow the Sun support model, including rotating on-call duties to ensure service continuity.
