The Senior Manager will build and scale the Benefit Verification & Authorization (BVA) operation by developing standardized processes, workflows, and operating models. They will also partner with AI Engineering to automate workflows and lead cross-functional teams to ensure high-quality service delivery and customer success.
The Billing Experience Manager will provide expert support for billing modules, troubleshoot issues, and manage customer inquiries within a B2B SaaS environment. They will also collaborate with engineering and product teams to prioritize bug fixes and enhance product features based on user feedback.
The EDI Analyst will manage customer inquiries regarding EDI/ERA processes and clearinghouse rejections via chat and email support. They are responsible for overseeing the enrollment process and ensuring accurate billing configurations for rehab therapy clients.
The Account Executive will drive sales of RCM services through both inbound lead conversion and proactive outbound prospecting. They will act as a consultative advisor to outpatient therapy practices, managing the full sales pipeline and collaborating with internal teams to ensure successful client onboarding.
Provide friendly and responsive technical support to employees across various channels while managing hardware and SaaS application provisioning. Maintain accurate IT asset records and document solutions to improve internal knowledge base and support processes.
Provide timely customer support via email while acting as a bridge between the customer experience team and engineering to resolve software issues. Proactively identify trends, document technical bugs, and contribute to internal process improvements to enhance support scalability.
The Senior Manager will own the end-to-end net new demand funnel, from initial lead generation to qualified demo arrival. They will lead a team of two, manage marketing operations, and utilize data to optimize campaigns and drive pipeline growth.
The specialist is responsible for verifying patient insurance eligibility, benefits, and authorization requirements for after-hours and next-day appointments. They must accurately document findings and provide clear handoffs to the daytime team to ensure a smooth revenue cycle and prevent claim denials.
The Account Executive will build and manage relationships with physical therapy and outpatient rehab clinics to drive revenue for EHR software. They are responsible for identifying new sales opportunities, conducting product demonstrations, and maintaining accurate records in the CRM.
The Chiropractic Business Development Team Lead will coach and develop the BDR team while driving performance against activity and demo goals. This player-coach role involves maintaining personal prospecting habits, refining messaging, and collaborating with cross-functional teams to scale growth in the chiropractic market.
The Senior Director will lead and mature the company's enterprise compliance and information security programs, serving as the designated HIPAA Security Officer. They will partner with cross-functional teams to establish governance, manage security risks, and ensure adherence to regulatory and certification requirements like SOC 2.
The Staff Software Engineer will drive technical strategy, architecture, and execution across major product areas while leading high-impact initiatives. They are also responsible for mentoring engineers, establishing high standards for code quality, and conducting technical interviews.
The Vice President of Revenue & Business Operations will lead and scale the commercial operating system by overseeing revenue planning, forecasting, and business infrastructure. They will partner with functional leaders to align market strategy, data architecture, and resource allocation to drive growth.
The Senior Marketing Operations Manager will architect full-funnel marketing-to-sales workflows and manage the marketing technology stack to drive pipeline performance. They are responsible for building attribution reporting, optimizing conversion rates, and implementing AI-driven automations within HubSpot.
The Associate Client Success Manager will build strong strategic relationships with clients to ensure product adoption and long-term success. They will also provide technical support, lead training webinars, and assist in the onboarding process for new rehab therapy clients.
The Senior Database Reliability Engineer will own the reliability, performance, and availability of production databases across EHR, Data, and AI teams. Responsibilities include managing database observability, optimizing query performance, and architecting scalable replication strategies.
The Program Lead will manage executive operating rhythms, including agendas, decision tracking, and cross-functional initiative execution. They will also provide strategic business partnership to senior leaders and handle complex administrative tasks to ensure organizational alignment.
Lead, coach, and develop a team of Account Managers to drive expansion revenue across the customer base. Establish operating rhythms, systems, and performance metrics to ensure the team consistently meets revenue and pipeline targets.
The Enterprise Client Success Manager will own the post-sales lifecycle, including onboarding, training, and account management for large enterprise clients. They will act as a trusted advisor to C-suite stakeholders to drive product adoption, retention, and expansion.
The role involves building and maintaining relationships with chiropractic clinics to drive revenue growth for EHR software products. Responsibilities include identifying new sales opportunities, executing account plans, and collaborating with internal teams to deliver product demonstrations.
The role focuses on onboarding and supporting enterprise billing teams to optimize their use of the Prompt platform and RCM best practices. You will act as a subject matter expert in billing, reporting, and accounting to drive client success and loyalty.
The role bridges the gap between technical EDI/Enrollment nuances and high-efficiency service delivery workflows. Responsibilities include providing hands-on EDI support, managing client conversations, and optimizing internal processes for scalability.
The BDR will conduct targeted outreach via cold calling and emailing to generate leads and schedule product demos for healthcare facilities. They will leverage chiropractic expertise to articulate the value of EMR solutions and collaborate with sales and marketing teams to refine strategies.
The Staff Accountant will manage the day-to-day accounts payable cycle, including credit card coding, reconciliations, and month-end journal entries. They will also collaborate with cross-functional teams to improve internal accounting processes and maintain audit-ready documentation.
Architect and implement scalable, fault-tolerant software solutions for high-volume healthcare data transmission. Collaborate with external partners to manage EDI/API data mappings and ensure strict adherence to HIPAA security and privacy regulations.
Lead the end-to-end design process for large-scale product initiatives and collaborate with product and engineering leaders to define goals. Conduct user research and testing to uncover pain points and validate solutions while delivering high-quality designs.
Act as the primary strategic partner for clients post-onboarding, guiding them through clinical, administrative, and billing workflows. Monitor account health, conduct business reviews, and collaborate cross-functionally to maximize the value of the RCM service and software.
Build end-to-end full-stack data and analytics features, including data models and user-facing interfaces. Develop AI and LLM-powered workflows to accelerate data transformation and analysis for internal and external stakeholders.
Provide evening and overnight email support for B2B SaaS healthcare software, specifically during biweekly release cycles. Act as a bridge between customers and engineering by troubleshooting issues, logging tickets, and identifying product trends.
The role involves architecting BI dashboards in Metabase to track healthcare KPIs and providing data-driven insights for internal departments. Additionally, the analyst serves as a technical SME during sales cycles and provides tailored reporting solutions for enterprise clients.
The specialist is responsible for accurately posting insurance and patient payments, resolving ERA errors, and performing account analysis to maintain clean patient ledgers. Additionally, they provide AR support by researching outstanding claims and submitting appeals to ensure revenue cycle integrity.
The role involves onboarding and training billing teams on the Prompt platform, focusing on RCM best practices and process implementation. You will act as a product specialist to support mid-market clients, manage escalated billing issues, and provide advanced reporting and accounting guidance.
