The Senior Database Reliability Engineer will own the reliability, performance, and availability of production databases across EHR, Data, and AI teams. Responsibilities include managing database observability, optimizing query performance, and architecting scalable replication strategies.
The Program Lead will manage executive operating rhythms, including agendas, decision tracking, and cross-functional initiative execution. They will also provide strategic business partnership to senior leaders and handle complex administrative tasks to ensure organizational alignment.
Lead, coach, and develop a team of Account Managers to drive expansion revenue across the customer base. Establish operating rhythms, systems, and performance metrics to ensure the team consistently meets revenue and pipeline targets.
The Team Lead oversees enterprise-level revenue cycle operations, managing accounts receivable performance and identifying workflow improvements. They also provide leadership, coaching, and training to team members while maintaining strong partnerships with enterprise clients.
The Manager will lead the Benefit Verification and Authorization teams to ensure accurate, timely, and consistent execution of revenue cycle operations. They are responsible for managing team performance, developing staff, and implementing process improvements to reduce billing denials and reimbursement delays.
The Senior Manager will build and scale the Benefit Verification & Authorization (BVA) operation by developing standardized processes, workflows, and operating models. They will also partner with AI Engineering to automate tasks and lead a team of managers to ensure high-quality service delivery and customer satisfaction.
The Team Lead oversees daily RCM operations, optimizes revenue cycle performance, and manages client accounts. They are also responsible for training staff, monitoring performance metrics, and ensuring accurate financial reporting.
The Technical Product Manager will own the roadmap for APIs, EHR integrations, and interoperability initiatives while bridging engineering, product, and go-to-market teams. They will also lead the development of the Patient Portal and ensure compliance with regulatory standards like CEHRT and CMS.
Manage and grow a book of SMB and mid-market accounts by identifying upsell and cross-sell opportunities. Collaborate with internal teams to ensure account health, drive revenue expansion, and serve as a trusted advisor to clients.
The Enterprise Client Success Manager will own the post-sales lifecycle, including onboarding, training, and account management for large enterprise clients. They will act as a trusted advisor to C-suite stakeholders to drive product adoption, retention, and expansion.
The role involves building and maintaining relationships with chiropractic clinics to drive revenue growth for EHR software products. Responsibilities include identifying new sales opportunities, executing account plans, and collaborating with internal teams to deliver product demonstrations.
Provide technical support for RCM and billing software to customers via email and manage the ticket lifecycle from triage to escalation. Collaborate with engineering teams to prioritize product improvements and enhance the overall customer experience.
The role focuses on onboarding and supporting enterprise billing teams to optimize their use of the Prompt platform and RCM best practices. You will act as a subject matter expert in billing, reporting, and accounting to drive client success and loyalty.
The role bridges the gap between technical EDI/Enrollment nuances and high-efficiency service delivery workflows. Responsibilities include providing hands-on EDI support, managing client conversations, and optimizing internal processes for scalability.
The role involves owning and managing end-to-end payroll processing for Prompt and its subsidiaries, ensuring 100% accuracy and timely distribution. Key duties include managing multi-state tax registrations, administering the Rippling software, and resolving employee payroll inquiries.
The BDR will conduct targeted outreach via cold calling and emailing to generate leads and schedule product demos for healthcare facilities. They will leverage chiropractic expertise to articulate the value of EMR solutions and collaborate with sales and marketing teams to refine strategies.
The Staff Accountant will manage the day-to-day accounts payable cycle, including credit card coding, reconciliations, and month-end journal entries. They will also collaborate with cross-functional teams to improve internal accounting processes and maintain audit-ready documentation.
Architect and implement scalable, fault-tolerant software solutions for high-volume healthcare data transmission. Collaborate with external partners to manage EDI/API data mappings and ensure strict adherence to HIPAA security and privacy regulations.
Lead the end-to-end design process for large-scale product initiatives and collaborate with product and engineering leaders to define goals. Conduct user research and testing to uncover pain points and validate solutions while delivering high-quality designs.
Act as the primary strategic partner for clients post-onboarding, guiding them through clinical, administrative, and billing workflows. Monitor account health, conduct business reviews, and collaborate cross-functionally to maximize the value of the RCM service and software.
Build end-to-end full-stack data and analytics features, including data models and user-facing interfaces. Develop AI and LLM-powered workflows to accelerate data transformation and analysis for internal and external stakeholders.
Provide evening and overnight email support for B2B SaaS healthcare software, specifically during biweekly release cycles. Act as a bridge between customers and engineering by troubleshooting issues, logging tickets, and identifying product trends.
The role involves architecting BI dashboards in Metabase to track healthcare KPIs and providing data-driven insights for internal departments. Additionally, the analyst serves as a technical SME during sales cycles and provides tailored reporting solutions for enterprise clients.
The specialist is responsible for accurately posting insurance and patient payments, resolving ERA errors, and performing account analysis to maintain clean patient ledgers. Additionally, they provide AR support by researching outstanding claims and submitting appeals to ensure revenue cycle integrity.
The role involves onboarding and training billing teams on the Prompt platform, focusing on RCM best practices and process implementation. You will act as a product specialist to support mid-market clients, manage escalated billing issues, and provide advanced reporting and accounting guidance.
Collaborate with product, client experience, and AI engineering teams to diagnose and resolve complex production issues. You will write technical specifications, performant scripts, and database queries while maintaining clear communication with internal stakeholders and customers.
The specialist is responsible for verifying patient insurance eligibility, obtaining prior authorizations, and communicating requirements to providers. They also collaborate with billing and scheduling teams to ensure accurate workflows and prevent claim denials.
The primary responsibility is to assist clients via the email support channel, quickly establishing expertise in the Prompt software within 3 to 6 months. This involves accurately responding to inquiries, triaging tickets, escalating issues, and supporting engineering ticket creation and prioritization.
This director owns end-to-end operational performance for client revenue cycles, managing setup, configuration, reporting, and ongoing optimization to ensure client success from day one. Key duties include real-time performance monitoring, identifying operational gaps, driving corrective actions, and serving as an expert for product and BI systems interfacing with the Product team.
