The Enterprise Client Success Manager will own the post-sales lifecycle, including onboarding, training, and account management for large enterprise clients. They will act as a trusted advisor to C-suite stakeholders to drive product adoption, retention, and expansion.
Prompt
23 Remote Job Openings at Prompt
The Customer Finance Analyst manages end-to-end customer support and accounts receivable workflows, including invoicing and billing accuracy. They also collaborate across departments to resolve technical issues and improve support processes through data-driven insights.
The role involves building and maintaining relationships with chiropractic clinics to drive revenue growth for EHR software products. Responsibilities include identifying new sales opportunities, executing account plans, and collaborating with internal teams to deliver product demonstrations.
Provide technical support for RCM and billing software to customers via email and manage the ticket lifecycle from triage to escalation. Collaborate with engineering teams to prioritize product improvements and enhance the overall customer experience.
The role focuses on onboarding and supporting enterprise billing teams to optimize their use of the Prompt platform and RCM best practices. You will act as a subject matter expert in billing, reporting, and accounting to drive client success and loyalty.
The role bridges the gap between technical EDI/Enrollment nuances and high-efficiency service delivery workflows. Responsibilities include providing hands-on EDI support, managing client conversations, and optimizing internal processes for scalability.
The role involves owning and managing end-to-end payroll processing for Prompt and its subsidiaries, ensuring 100% accuracy and timely distribution. Key duties include managing multi-state tax registrations, administering the Rippling software, and resolving employee payroll inquiries.
Business Development Representative (BDR) - PT/Chiropractic EMR Specialist (B2B SaaS)
Prompt
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Full Time
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a month ago
Prompt
The BDR will conduct targeted outreach via cold calling and emailing to generate leads and schedule product demos for healthcare facilities. They will leverage chiropractic expertise to articulate the value of EMR solutions and collaborate with sales and marketing teams to refine strategies.
The role involves overseeing the full lifecycle of company contracts and managing the legal request intake process. The administrator will also develop SOPs, maintain corporate records, and provide operational support to the legal team.
The Staff Accountant will manage the day-to-day accounts payable cycle, including credit card coding, reconciliations, and month-end journal entries. They will also collaborate with cross-functional teams to improve internal accounting processes and maintain audit-ready documentation.
The QA Analyst will perform manual, functional, and regression testing to ensure software reliability and quality. They will also leverage AI and agentic tools to test AI-enabled features and improve overall testing efficiency.
Architect and implement scalable, fault-tolerant software solutions for high-volume healthcare data transmission. Collaborate with external partners to manage EDI/API data mappings and ensure strict adherence to HIPAA security and privacy regulations.
Lead the end-to-end design process for large-scale product initiatives and collaborate with product and engineering leaders to define goals. Conduct user research and testing to uncover pain points and validate solutions while delivering high-quality designs.
Act as the primary strategic partner for clients post-onboarding, guiding them through clinical, administrative, and billing workflows. Monitor account health, conduct business reviews, and collaborate cross-functionally to maximize the value of the RCM service and software.
Build end-to-end full-stack data and analytics features, including data models and user-facing interfaces. Develop AI and LLM-powered workflows to accelerate data transformation and analysis for internal and external stakeholders.
Client Experience Manager - Full-Time (Evenings/Overnight Shift, Flexible Schedule) (B2B SaaS)
Prompt
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Full Time
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2 months ago
Prompt
Provide evening and overnight email support for B2B SaaS healthcare software, specifically during biweekly release cycles. Act as a bridge between customers and engineering by troubleshooting issues, logging tickets, and identifying product trends.
The role involves architecting BI dashboards in Metabase to track healthcare KPIs and providing data-driven insights for internal departments. Additionally, the analyst serves as a technical SME during sales cycles and provides tailored reporting solutions for enterprise clients.
The specialist is responsible for accurately posting insurance and patient payments, resolving ERA errors, and performing account analysis to maintain clean patient ledgers. Additionally, they provide AR support by researching outstanding claims and submitting appeals to ensure revenue cycle integrity.
The role involves onboarding and training billing teams on the Prompt platform, focusing on RCM best practices and process implementation. You will act as a product specialist to support mid-market clients, manage escalated billing issues, and provide advanced reporting and accounting guidance.
Collaborate with product, client experience, and AI engineering teams to diagnose and resolve complex production issues. You will write technical specifications, performant scripts, and database queries while maintaining clear communication with internal stakeholders and customers.
The specialist is responsible for verifying patient insurance eligibility, obtaining prior authorizations, and communicating requirements to providers. They also collaborate with billing and scheduling teams to ensure accurate workflows and prevent claim denials.
Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!
Prompt
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Full Time
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5 months ago
Prompt
The primary responsibility is to assist clients via the email support channel, quickly establishing expertise in the Prompt software within 3 to 6 months. This involves accurately responding to inquiries, triaging tickets, escalating issues, and supporting engineering ticket creation and prioritization.
This director owns end-to-end operational performance for client revenue cycles, managing setup, configuration, reporting, and ongoing optimization to ensure client success from day one. Key duties include real-time performance monitoring, identifying operational gaps, driving corrective actions, and serving as an expert for product and BI systems interfacing with the Product team.