Manage a portfolio of over 120 customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Manage a portfolio of 120+ customers to drive product adoption, maximize value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and influence the customer journey and product development.
Manage a portfolio of 120+ customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Design and build foundational data systems that power analytics, AI, and business intelligence across the company. Replace custom scripts with production-grade pipelines while managing core platforms like Snowflake, dbt, and Dagster.
The Senior Talent Partner will lead full-cycle recruiting efforts to scale design and engineering teams while building robust candidate pipelines. They will partner closely with hiring managers to define hiring strategies and ensure an exceptional candidate experience throughout the process.
Provide empathetic, high-quality support to restaurant owners and guests via phone, chat, and email while maintaining high customer satisfaction scores. Manage complex issues, document interactions in Salesforce, and collaborate with the team to improve support processes.
You will lead the customer strategy analytics and applied AI initiatives by designing data products and automated workflows to drive retention and engagement. You will partner with the SVP of Customer Success to define strategic priorities and guide the analytics pod in building scalable AI-powered systems.
Lead fullstack engineering teams to build and evolve product surfaces for restaurant owners while collaborating with design and AI teams. You will be responsible for hiring, mentoring, and retaining top engineering talent while fostering a culture of high-quality, continuous improvement.
You will lead large-scale data infrastructure projects, including migrations and the development of reusable platform primitives for product engineering teams. This role involves acting as the primary technical authority for database architecture, access patterns, and schema design to ensure system scalability.
The Talent Sourcer will build and maintain a high-caliber engineering pipeline through market mapping and creative outreach strategies. They will also track sourcing metrics to refine targeting and ensure the engineering team's growth goals are met.
You will own the infrastructure that powers growth, including acquisition funnels, billing flows, and AI-powered engagement systems. You will collaborate across product, engineering, and GTM teams to build a unified revenue engine that identifies, nurtures, and converts high-quality demand.
The Applied AI Lead identifies high-impact AI opportunities across the business, sizes their potential, and builds the solutions from diagnosis to deployment. They are responsible for iterating on these tools to drive measurable improvements in company-wide KPIs.
Own the technical infrastructure and systems that power customer acquisition, conversion, and retention. Build and optimize billing flows, Salesforce syncs, and AI-powered engagement tools to drive ARR growth.
Own the core planning, forecasting, and performance tracking functions by building scalable financial models and infrastructure. Partner cross-functionally to automate reporting using AI and translate financial insights into business improvements.
Build and maintain a high-caliber pipeline of engineering talent through market mapping and creative outreach strategies. Track and analyze sourcing metrics to refine targeting and messaging for competitive technical roles.
Manage a portfolio of approximately 100 strategic restaurant brands, acting as a business consultant to drive growth and retention. You will analyze performance data to provide actionable recommendations and help build scalable playbooks for the Strategic CSM function.
Build and manage the end-to-end launch system to drive feature adoption and customer value. Partner with Product and Enablement teams to equip customer-facing staff with the knowledge to communicate new releases confidently.
Own the end-to-end data platform architecture from source systems to serving, ensuring data reliability and a single semantic layer for core metrics. Lead the transition of order data from legacy monoliths to a new source of truth while managing warehouse performance and cost.
Build an AI-native operator command center for restaurants to automate operational workflows and drive business outcomes. Own the foundations for orders, menus, and integrations to ensure a trustworthy and scalable product experience.
Own the mobile platform and distribution system to reliably ship thousands of branded restaurant apps across iOS and Android. Focus on improving developer experience, strengthening release automation, and increasing distribution reliability at scale.
Own the mobile platform and distribution system to reliably ship thousands of branded restaurant apps across iOS and Android. Improve developer experience, strengthen release automation, and increase distribution reliability using AI tools and CI/CD pipelines.
Provide empathetic, high-volume support to restaurant owners and guests via phone, chat, and email. Manage complex issues end-to-end while documenting interactions in Salesforce and collaborating with the team via Slack.
Lead the design and administration of global total compensation and equity programs to attract and retain top talent. Partner with Finance and senior leadership to manage merit cycles, salary structures, and market benchmarking across multiple countries.
Define and execute the Lighthouse strategy and operating model to scale multi-location capabilities for restaurant groups. Partner with cross-functional teams to translate customer signals from the field into a scalable product roadmap.
Build and operate a scalable creator growth engine to drive customer acquisition and revenue through partnerships with influencers and celebrities. Develop long-term relationships and incentive structures while collaborating with Brand and Product teams to amplify the company's mission.
Set the technical direction for a personalization platform and build an intelligence layer using LLM and classic ML approaches. Lead the development of high-volume communication systems and mentor engineers to raise the overall technical bar.
Manage a dual-track book of business focusing on proactive account optimization and reactive retention to exceed a 60% save rate. Translate customer usage data into value narratives to reduce churn and influence the product roadmap.
Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
Manage a portfolio of POS customers to drive adoption and retention of the Core Online Ordering platform and Point of Sale system. Conduct value reviews and coach customers on growth strategies to ensure measurable business ROI.
Build and scale an autonomous operating system for restaurants focusing on ordering, fulfillment, and POS integrations. Lead the development of mission-critical backend systems to reduce churn and improve operational efficiency for local business owners.
Build and own autonomous restaurant operations software that manages ordering, fulfillment, and kitchen workflows. Innovate new interaction models to reduce manual intervention for restaurant owners and improve guest experiences.
Lead the end-to-end development of reporting and analytics tools, focusing on both historical performance tracking and AI-driven predictive insights. Define the scalable data foundation across the restaurant business to drive customer retention and growth.
Lead compliance efforts and vulnerability management to secure the company's systems and unlock business capabilities. Advise senior leadership on security risks and collaborate cross-functionally to build secure systems.
Shape product direction and own the end-to-end design process from exploration to production. Create scalable, AI-powered experiences and advance the company's design systems and quality standards.
Design and build the foundational authentication and authorization systems that power the entire platform. Own critical infrastructure including login, session management, and service-to-service auth while improving reliability and security controls.
Design and improve the authentication and authorization systems that power the platform's product surfaces. Own critical identity infrastructure including login, session management, and service-to-service authentication.
Lead the Customer Success Management function to drive retention, expansion, and customer advocacy for small business owners. You will build a proactive, AI-augmented lifecycle model and collaborate cross-functionally to improve the end-to-end customer journey.
Lead the full-cycle recruiting process to scale engineering teams, from initial kickoff to offer. Partner with hiring managers to define talent needs and execute creative sourcing strategies to attract top-tier technical talent.
The Account Executive will manage the full sales cycle by building a strong pipeline and advising restaurant owners on product value. They will collaborate with the onboarding team to ensure a seamless client launch while consistently meeting or exceeding sales quotas.
The engineer will build new products and features from conception to shipping, taking full ownership to ensure high-quality, modular, and maintainable code across the system. They will also shape product direction through user interaction and collaborate on roadmaps while providing technical guidance to peers.
