The Sales Commissions Analyst will own the end-to-end recurring commission cycles in Spiff, including data validation, payout processing, and reporting. They will also manage commission logic, troubleshoot discrepancies, and serve as the primary point of contact for sales and finance teams regarding compensation inquiries.
The Account Executive will manage a sales pipeline to help restaurant owners adopt the company's software solutions. They will focus on value-based selling and collaborate with internal teams to ensure successful product launches for clients.
You will develop positioning, messaging, and enablement assets to improve competitive win rates and customer retention. Additionally, you will partner with product and frontline teams to translate customer insights into effective go-to-market programs and product feedback.
Lead a team of full-stack engineers to optimize the guest web ordering experience and drive conversion rates toward 10%. Manage the development of experimentation engines and scale systems to support enterprise and multi-location restaurant brands.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and strategic outcomes for high-value enterprise accounts. Collaborate with cross-functional partners to establish best practices for managing complex, multi-location restaurant groups.
You will own the backend services and data pipelines for the Grader product, managing everything from third-party signal ingestion to reliable result delivery. Additionally, you will harden the platform by reducing latency and building robust observability and alerting layers to support future scaling.
The Customer Onboarding Specialist will manage the onboarding journey for new Mandarin-speaking restaurant partners, ensuring a smooth launch on the platform. They will coordinate internally across teams, manage client communications, and provide product feedback to improve the platform.
The Head of Global Enablement will design and implement methodologies, coaching practices, and AI-powered systems to enhance the effectiveness of Sales, Onboarding, and Customer Success teams. They will also be responsible for measuring business outcomes such as ramp velocity, call quality, and overall revenue growth.
The Sales Recruiter will own full-cycle hiring for entry-level sales roles, including BDRs, XDRs, and SDRs. They will drive outbound sourcing, build university programs, and partner with sales leaders to define and calibrate hiring profiles.
Serve as the embedded legal partner for Product, Engineering, and Payments teams to advise on AI tools, fintech regulations, and product launches. Develop and maintain privacy programs, vendor agreements, and scalable legal playbooks to ensure compliance while supporting rapid product development.
You will own the technical strategy for SEO and AEO systems, driving end-to-end delivery of growth initiatives and architecture. You will also mentor the team and establish rigorous experimentation loops to validate performance and impact.
Manage a portfolio of over 120 customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Manage a portfolio of 120+ customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Manage a portfolio of 120+ customers to drive product adoption, maximize value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and influence the customer journey and product development.
Provide empathetic, high-quality support to restaurant owners and guests via phone, chat, and email while maintaining high customer satisfaction scores. Manage complex issues, document interactions in Salesforce, and collaborate with the team to improve support processes.
Lead fullstack engineering teams to build and evolve product surfaces for restaurant owners while collaborating with design and AI teams. You will be responsible for hiring, mentoring, and retaining top engineering talent while fostering a culture of high-quality, continuous improvement.
You will lead large-scale data infrastructure projects, including migrations and the development of reusable platform primitives for product engineering teams. This role involves acting as the primary technical authority for database architecture, access patterns, and schema design to ensure system scalability.
The Talent Sourcer will build and maintain a high-caliber engineering pipeline through market mapping and creative outreach strategies. They will also track sourcing metrics to refine targeting and ensure the engineering team's growth goals are met.
Own the core planning, forecasting, and performance tracking functions by building scalable financial models and infrastructure. Partner cross-functionally to automate reporting using AI and translate financial insights into business improvements.
Build and maintain a high-caliber pipeline of engineering talent through market mapping and creative outreach strategies. Track and analyze sourcing metrics to refine targeting and messaging for competitive technical roles.
Manage a portfolio of approximately 100 strategic restaurant brands, acting as a business consultant to drive growth and retention. You will analyze performance data to provide actionable recommendations and help build scalable playbooks for the Strategic CSM function.
Own the end-to-end data platform architecture from source systems to serving, ensuring data reliability and a single semantic layer for core metrics. Lead the transition of order data from legacy monoliths to a new source of truth while managing warehouse performance and cost.
Build an AI-native operator command center for restaurants to automate operational workflows and drive business outcomes. Own the foundations for orders, menus, and integrations to ensure a trustworthy and scalable product experience.
Own the mobile platform and distribution system to reliably ship thousands of branded restaurant apps across iOS and Android. Improve developer experience, strengthen release automation, and increase distribution reliability using AI tools and CI/CD pipelines.
Own the mobile platform and distribution system to reliably ship thousands of branded restaurant apps across iOS and Android. Focus on improving developer experience, strengthening release automation, and increasing distribution reliability at scale.
Provide empathetic, high-volume support to restaurant owners and guests via phone, chat, and email. Manage complex issues end-to-end while documenting interactions in Salesforce and collaborating with the team via Slack.
Lead the design and administration of global total compensation and equity programs to attract and retain top talent. Partner with Finance and senior leadership to manage merit cycles, salary structures, and market benchmarking across multiple countries.
Define and execute the Lighthouse strategy and operating model to scale multi-location capabilities for restaurant groups. Partner with cross-functional teams to translate customer signals from the field into a scalable product roadmap.
Build and scale an autonomous operating system for restaurants focusing on ordering, fulfillment, and POS integrations. Lead the development of mission-critical backend systems to reduce churn and improve operational efficiency for local business owners.
Build and own autonomous restaurant operations software that manages ordering, fulfillment, and kitchen workflows. Innovate new interaction models to reduce manual intervention for restaurant owners and improve guest experiences.
Lead the end-to-end development of reporting and analytics tools, focusing on both historical performance tracking and AI-driven predictive insights. Define the scalable data foundation across the restaurant business to drive customer retention and growth.
Shape product direction and own the end-to-end design process from exploration to production. Create scalable, AI-powered experiences and advance the company's design systems and quality standards.
Design and build the foundational authentication and authorization systems that power the entire platform. Own critical infrastructure including login, session management, and service-to-service auth while improving reliability and security controls.
Lead the full-cycle recruiting process to scale engineering teams, from initial kickoff to offer. Partner with hiring managers to define talent needs and execute creative sourcing strategies to attract top-tier technical talent.
The Account Executive will manage the full sales cycle by building a strong pipeline and advising restaurant owners on product value. They will collaborate with the onboarding team to ensure a seamless client launch while consistently meeting or exceeding sales quotas.
