Lead the migration from QuickBooks Online to an AI-first ERP and establish inventory and COGS accounting infrastructure. Build the international accounting foundation for multi-entity and multi-currency operations while automating close processes.
Owner.com
55 Remote Job Openings at Owner.com
Own the GTM infrastructure and revenue engine to identify, nurture, and convert demand into ARR. Collaborate across Engineering, RevOps, and Sales to build AI-powered acquisition funnels and billing systems.
Lead the end-to-end development of guest lifecycle and loyalty initiatives, including automated messaging and data pipelines across email, SMS, and push. Focus on scaling personalized marketing through AI-assisted capabilities and establishing rigorous experimentation and measurement loops.
Set the technical direction for a personalization platform and build an intelligence layer using LLM and classic ML approaches. Lead the development of high-volume communication systems and mentor engineers to raise the overall technical bar.
Lead the design and implementation of data-backed customer strategies and AI-powered systems to drive retention and efficiency. Collaborate with executive leadership to optimize the customer engagement model and ship automated AI workflows for Customer Success and Support.
Manage a dual-track book of business focusing on proactive account optimization and reactive retention to exceed a 60% save rate. Translate customer usage data into value narratives to reduce churn and influence the product roadmap.
Coordinate a high volume of candidate interviews and maintain accurate data within the applicant tracking system. Provide updates to candidates to ensure a positive experience and support the recruitment team with administrative tasks.
Own the end-to-end systems for generating and processing restaurant imagery and video at scale. Build style systems and evaluation loops to ensure high-quality, brand-appropriate visual outputs.
Act as a strategic partner and coach to Customer Success and Support leadership to scale high-performing teams. Drive organizational effectiveness through workforce planning, performance management, and the alignment of people strategy with business priorities.
Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
Manage a portfolio of POS customers to drive adoption and retention of the Core Online Ordering platform and Point of Sale system. Conduct value reviews and coach customers on growth strategies to ensure measurable business ROI.
Build and own autonomous restaurant operations software that manages ordering, fulfillment, and kitchen workflows. Innovate new interaction models to reduce manual intervention for restaurant owners and improve guest experiences.
Build and scale an autonomous operating system for restaurants focusing on ordering, fulfillment, and POS integrations. Lead the development of mission-critical backend systems to reduce churn and improve operational efficiency for local business owners.
Lead and mentor a team of Customer Onboarding Specialists to ensure the successful launch and early retention of new restaurant clients. Develop data-driven strategies to reduce churn and collaborate cross-functionally to improve the onboarding process.
Lead the end-to-end development of reporting and analytics tools, focusing on both historical performance tracking and AI-driven predictive insights. Define the scalable data foundation across the restaurant business to drive customer retention and growth.
Lead compliance efforts and vulnerability management to secure the company's systems and unlock business capabilities. Advise senior leadership on security risks and collaborate cross-functionally to build secure systems.
Own and scale CI/CD infrastructure across backend, frontend, and mobile platforms with a heavy focus on iOS automation. Implement SRE principles to optimize build latency, reliability, and automated App Store delivery.
Shape product direction and own the end-to-end design process from exploration to production. Create scalable, AI-powered experiences and advance the company's design systems and quality standards.
Senior Software Engineer, Identity and Access Management
Owner.com
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Full Time
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a month ago
Owner.com
Design and build the foundational authentication and authorization systems that power the entire platform. Own critical infrastructure including login, session management, and service-to-service auth while improving reliability and security controls.
Senior Software Engineer, Identity and Access Management
Owner.com
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Full Time
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a month ago
Owner.com
Design and improve the authentication and authorization systems that power the platform's product surfaces. Own critical identity infrastructure including login, session management, and service-to-service authentication.
Lead the Customer Success Management function to drive retention, expansion, and customer advocacy for small business owners. You will build a proactive, AI-augmented lifecycle model and collaborate cross-functionally to improve the end-to-end customer journey.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Lead the evolution of the Grader product to increase conversion rates and accelerate growth for restaurant owners. Partner with Design, Engineering, and GTM teams to optimize the customer journey from acquisition to post-purchase launch.
The role involves owning the full product lifecycle from identifying customer friction to designing, architecting, and coding the solution. You will build AI-driven tools and workflows to improve internal efficiency and enhance the product experience for local business owners.
Build and maintain a high-caliber pipeline of engineering talent through market mapping and creative outreach strategies. Track and analyze sourcing metrics to refine targeting and messaging for competitive technical roles.
Lead the full-cycle recruiting process to scale engineering teams, from initial kickoff to offer. Partner with hiring managers to define talent needs and execute creative sourcing strategies to attract top-tier technical talent.
Senior Software Engineer, Mobile Platform - POS (Remote, United States)
Owner.com
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Full Time
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a month ago
Owner.com
Own and optimize the mobile release pipeline and CI/CD processes to ensure reliable, automated deployments for iOS and Android. Strengthen performance monitoring and observability across React Native and Android environments to maintain platform health.
Senior Software Engineer, Mobile Platform - POS (Remote, Canada)
Owner.com
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Full Time
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a month ago
Owner.com
Own and optimize the mobile release pipeline and CI/CD processes to ensure reliable, automated deployments for iOS and Android. Strengthen performance monitoring and observability across React Native and Android environments to maintain platform health.
Lead a customer success team to drive growth, retention, and maximize the adoption of online ordering and marketing platforms. Focus on reducing customer churn and increasing customer lifetime value through proactive monitoring and strategic relationship building.
Lead the development of the shared @owner/ui component library and drive the cross-platform UI strategy for the Quick Service POS team. Collaborate across the organization to establish design primitives and standards that reduce UX drift and maintenance overhead.
You will lead GTM analytics and applied AI initiatives by building data-driven systems and tools to optimize sales and marketing performance. You will partner directly with executive leadership to define strategy, set priorities for your pod, and implement AI-powered workflows to drive business growth.
You will own agent surfaces end-to-end, from LLM integration and tool design to backend orchestration and conversational UI. Additionally, you will contribute to the shared agent platform and define technical direction for future agentic features.
You will own agent surfaces end-to-end, from LLM integration and tool design to backend orchestration and conversational UI. Additionally, you will contribute to the shared agent platform and help define the technical direction for agent architecture and model strategy.
You will own the end-to-end launch experience, building product surfaces and automation to guide restaurant owners from initial sign-up to full platform adoption. You will partner with AI and app teams to integrate AI-powered features that increase self-serve ARR and reduce manual setup effort.
You will own the backend services and data pipelines for the Grader product, managing everything from third-party signal ingestion to reliable result delivery. Additionally, you will harden the platform for expansion by improving system reliability, reducing latency, and establishing foundational architectural patterns.
You will own the backend services and data pipelines for the Grader product, managing everything from third-party signal ingestion to reliable result delivery. Additionally, you will harden the platform for scale by improving observability, reducing latency, and establishing robust architectural foundations.
The Account Executive will manage the full sales cycle by building a strong pipeline and advising restaurant owners on product value. They will collaborate with the onboarding team to ensure a seamless client launch while consistently meeting or exceeding sales quotas.
The builder will own problems end-to-end, from talking directly to restaurant operators to define friction, architecting the system, writing the code, and owning the final shipped product outcome. They are expected to move fast, deliver excellence, shape product direction based on customer needs, and hold a high bar for craft in code and UX.
The Senior Martech Engineer will own the technical backbone of the Go-To-Market marketing stack, focusing on designing and building tracking infrastructure, data models for the CDP/CRM, and automation systems for personalized marketing at scale. Key duties include managing tag implementation, owning the Hightouch data model, building data pipelines, and evolving marketing workflows using AI capabilities.
This role involves driving high-impact, cross-functional initiatives by identifying and leading the highest-leverage projects that are too new or complex for existing owners, and supporting company-wide operating rhythms to ensure alignment and delivery of objectives.
The engineer will build new products and features from conception to shipping, taking full ownership to ensure high-quality, modular, and maintainable code across the system. They will also shape product direction through user interaction and collaborate on roadmaps while providing technical guidance to peers.
This role involves owning full-cycle recruiting for Business Operations and G&A roles with precision and velocity, focusing heavily on candidate quality and experience. The partner will also be responsible for building the entire recruiting infrastructure for business roles from scratch, including frameworks, playbooks, and SLAs.
The engineer will be responsible for building new products and features from conception to shipping, ensuring high-quality, modular, and maintainable code across the entire system. This includes delivering user value while considering performance and scale, and shaping product direction through user interaction and team collaboration.
The role involves designing, building, and operating the core cloud and deployment platform, focusing heavily on reliability, security, and ease of use for the engineering organization. Responsibilities include owning and evolving the Kubernetes-based platform on AWS and building fast, reliable CI/CD pipelines.
This is a general talent community application expressing interest for future roles projected for hiring in 2025 as the business scales exponentially across every department. Candidates should submit their resume to be considered when a matching future opening becomes available.
The engineer will be responsible for building new products and features from conception to shipping, ensuring high-quality, maintainable code across the entire system. They will also shape product direction through user interaction and mentor junior team members to elevate overall team expertise.
This role involves building and managing a competitive and market intelligence system, delivering evidence-based monthly updates, and partnering with RevOps to maintain win/loss analysis by competitor. The individual will translate intelligence into actionable enablement materials like battlecards and objection handling guides for customer-facing teams.
The specialist will be the first contact for new partners, ensuring alignment on expectations for a high-quality mobile app and website launch by managing a portfolio of partners through the onboarding journey. Key duties include advocating for restaurant owners, coaching them on best practices, improving internal processes, and providing product feedback to engineering.
This role involves translating business questions into analytical models, including performance trends and forecasting, and building essential dashboards and reports for executive decision-making. The analyst will also support the design and optimization of talent systems, acting as the analytical liaison between Talent, business leaders, and cross-functional partners.
Staff Product Designers will shape product direction by partnering closely with engineering, product, and leadership, owning design work end-to-end from exploration through production. They will design scalable experiences across the customer journey, including AI features, and contribute to advancing design systems and quality standards.
The representative will consistently deliver empathetic support across high volumes of inbound calls, chats, and emails, while taking ownership of complex issues to drive end-to-end resolution. Key duties include maintaining high customer satisfaction scores, thoroughly documenting interactions in Salesforce, and collaborating with teammates to improve support quality.
The representative will consistently deliver empathetic and professional support via high-volume inbound phone calls, chats, and emails, while effectively managing multiple concurrent conversations and tasks. They must take ownership of complex issues, using sound judgment to drive end-to-end resolution and consistently meet high customer satisfaction scores.
This role will shape the product roadmap by establishing metrics, driving experimentation, and designing KPIs in close collaboration with Product Managers. The analyst will also act as a strategic driver to identify business gaps and opportunities, creating meaningful business impact.
This role drives customer retention and growth by uncovering high-impact opportunities and collaborating across the business to execute on them. The analyst will also build data products and tools to power retention improvements and support strategic decision-making for Customer Success.
