Provide timely and accurate tier one technical support to clients via calls, emails, and instant messaging while documenting incidents in the ITSM system. Manage incident queues, perform troubleshooting, and escalate complex issues to ensure timely resolution and customer satisfaction.
The coordinator will manage day-to-day execution and activation of strategic partnership accounts, specifically supporting the Microsoft alliance. They will collaborate with sales and marketing teams to develop content, execute campaigns, and report on performance metrics to drive revenue.
The role involves designing, developing, and maintaining scalable telephony applications using Freeswitch and Lua. The engineer will research technical solutions for telephony infrastructure and integrate custom modules to meet business needs.
The specialist is responsible for accurately entering, updating, and validating customer quotes within the CRM to support the quoting team. They must ensure data consistency, resolve basic discrepancies, and maintain electronic records according to department standards.
Monitor and triage security alerts across various client telemetry sources to identify and investigate potential threats. Document findings and support incident response efforts to protect client information assets.
The role involves designing, developing, and maintaining scalable telephony applications using Freeswitch and Lua. The engineer will research innovative solutions to complex technical problems and integrate telephony systems with other business functionalities.
Responsible for maintaining and administering client computer networks, including hardware, software, and security measures. Duties include performing disaster recovery, monitoring network performance, and resolving technical issues for users.
Act as a subject matter expert for Jamf Pro and Intune to design and operate Windows and macOS lifecycle management at scale. Ensure device compliance, security posture, and seamless integration between endpoint management platforms.
Manage the end-to-end patching lifecycle and compliance for Windows and macOS environments to reduce vulnerability exposure. Act as a technical owner for customers to drive remediation outcomes and perform routine system health checks.
Act as a subject matter expert for Jamf Pro and Intune to design and operate Windows and macOS lifecycle management at scale. Ensure device compliance, security posture, and seamless integration between endpoint management platforms.
Manage the end-to-end patching lifecycle and compliance for Windows and macOS environments across servers and workstations. Act as a customer-facing technical owner to drive remediation outcomes and maintain system health checks within defined SLAs.
Design, deploy, and maintain virtualized infrastructure platforms while troubleshooting performance and capacity issues. Collaborate with internal teams on migrations and ensure the reliability and security of cloud services.
The engineer will be responsible for designing, implementing, and managing security solutions specifically on AWS to protect infrastructure and data against threats and vulnerabilities. This includes developing security policies, monitoring incidents, configuring AWS security services, and conducting risk assessments.
The Data Engineer will be responsible for identifying, creating, and preparing data for modern Data solutions and AI, which includes designing ETLs/ELTs for data transformations and building Data Lake architectures. They will also manage Data Cloud services, security, governance, and analyze data for Machine Learning workloads.
