The Support Analyst is responsible for intaking customer incidents and service requests, documenting them in the ITSM tool, and performing initial troubleshooting. They must also monitor infrastructure alerts, escalate complex issues to engineers, and ensure timely resolution while maintaining high customer satisfaction.
You will design, develop, and implement comprehensive fullstack solutions while collaborating with multidisciplinary teams. Additionally, you will serve as a key communicator between developers and AI system teams to ensure application quality and performance.
The Accounts Receivable Associate is responsible for managing monthly invoicing processes and ensuring the accuracy of client records. They will collaborate with internal departments and the overseas shared service team to maintain master data integrity and resolve billing inconsistencies.
Design, build, and optimize data workflows for Machine Learning and GenAI solutions in cloud environments. Manage and maintain AI systems while ensuring seamless integration and performance monitoring.
The Senior Java Developer will design, build, and maintain high-performance backend applications while managing database integrations and cloud deployments. They will also collaborate with cross-functional teams to troubleshoot complex issues and ensure technical excellence throughout the software development lifecycle.
You will be responsible for planning, implementing, and managing the overall security strategy for managed customers while handling incidents and driving them to resolution. Additionally, you will maintain and improve security technologies, perform vulnerability scanning, and contribute to the defensive capabilities of the SOC.
The Security Analyst II will manage security incidents end-to-end within a 24/7 SOC environment, including investigation, root cause analysis, and remediation. They will also contribute to threat hunting, process optimization, and the development of detection logic for security tools.
The Support Analyst is responsible for intaking customer incidents and service requests, documenting them in the ITSM tool, and escalating cases according to procedures. They also monitor infrastructure alerts and collaborate with engineers to ensure timely resolution and excellent customer service.
Provide timely and accurate tier one technical support to clients via calls, emails, and instant messaging while documenting incidents in the ITSM system. Manage incident queues, perform troubleshooting, and escalate complex issues to ensure timely resolution and customer satisfaction.
The coordinator will manage day-to-day execution and activation of strategic partnership accounts, specifically supporting the Microsoft alliance. They will collaborate with sales and marketing teams to develop content, execute campaigns, and report on performance metrics to drive revenue.
Monitor and triage security alerts across various client telemetry sources to identify and investigate potential threats. Document findings and support incident response efforts to protect client information assets.
Responsible for maintaining and administering client computer networks, including hardware, software, and security measures. Duties include performing disaster recovery, monitoring network performance, and resolving technical issues for users.
Act as a subject matter expert for Jamf Pro and Intune to design and operate Windows and macOS lifecycle management at scale. Ensure device compliance, security posture, and seamless integration between endpoint management platforms.
Design, deploy, and maintain virtualized infrastructure platforms while troubleshooting performance and capacity issues. Collaborate with internal teams on migrations and ensure the reliability and security of cloud services.
