The Principal Technical Support Engineer serves as the primary escalation contact for product issues, performing deep-dive investigations and root cause analysis. They also collaborate with Engineering and Data Science teams to document resolutions, improve product documentation, and mentor Tier 2 support staff.
Design, develop, and maintain production-ready data pipelines and scalable cloud-native platform services. Collaborate with cross-functional teams to support deployment, monitoring, and operational readiness of data platform services.
The role serves as the operational backbone of the security department, coordinating initiatives across security functions and managing the program roadmap. Key duties include producing executive reporting, managing audit evidence collection, and overseeing security policies and awareness programs.
The role serves as the technical authority for software security, owning the vulnerability remediation program and embedding security into the SDLC. Key duties include threat modeling new features, conducting secure code reviews, and leading the Security Champions program.
Design, build, and deploy production-grade AI solutions utilizing ML, LLMs, and agentic workflows to solve business problems. Establish rigorous evaluation strategies and MLOps practices to ensure the reliability, scalability, and quality of AI systems.
Drive data infrastructure by optimizing OLTP databases and building scalable data systems for advanced analytics. Establish production processes including monitoring, alerting, and release validation frameworks to ensure data integrity.
