You will analyze CRM and campaign data to derive commercial insights that drive customer engagement, retention, and restaurant performance. Additionally, you will build intuitive Power BI dashboards and collaborate with cross-functional teams to translate complex data into actionable business recommendations.
The Lead CRM Consultant will manage complex CRM projects, provide technical oversight, and mentor team members to ensure high-impact delivery. They will also act as a senior advisor to clients, facilitating workshops and driving CRM strategy execution.
You will own and grow strategic client relationships by acting as the primary commercial point of contact and coordinating internal teams to deliver measurable value. This involves leading client reviews, managing account health, and identifying opportunities for renewals and expansion.
You will lead complex, multi-workstream client engagements while managing commercial performance, delivery quality, and team development. You will act as the primary delivery contact for senior stakeholders, establishing governance frameworks and driving accountability across globally distributed teams.
You will design and optimize Snowflake data models to support customer engagement, reporting, and audience activation. Additionally, you will build pipelines to sync customer data into downstream tools like Braze and Hightouch while ensuring data quality and governance.
You will collaborate with the Principal CRM Strategist to develop and execute data-driven CRM strategies that align with client KPIs and ROI goals. Additionally, you will translate complex frameworks into actionable plans and lead strategy sessions to drive long-term client success.
You will rebuild and optimize email templates and reusable messaging components within Braze to support a major platform migration. This involves collaborating with marketing and engineering teams to ensure high-fidelity, scalable, and defect-free CRM communications.
You will lead the execution of CRM initiatives within the Braze platform, configuring campaigns across multiple channels like email, SMS, and push notifications. Additionally, you will partner with clients to translate strategies into impactful initiatives while managing datasets to optimize performance.
You will be responsible for harmonizing customer data across systems and managing data pipelines to ensure consistency and accuracy. Additionally, you will collaborate with marketing and product teams to optimize customer engagement strategies using platforms like Braze.
Design and maintain scalable batch and near real-time data pipelines in Databricks to support customer engagement and audience activation. Collaborate within an Agile team to build unified customer profiles and ensure data quality, governance, and compliance.
You will lead the execution and optimization of multi-channel CRM campaigns using Braze to drive meaningful customer experiences. Additionally, you will collaborate with strategists and clients to translate business objectives into effective, data-driven engagement solutions.
Drive new business growth in the US market by managing the full sales cycle from prospecting to closing. Build relationships with enterprise stakeholders to deliver customer engagement and data solutions using Braze and Snowflake.
Lead and support a team of up to 10 CRM Consultants to deliver high-quality campaigns and initiatives. Manage the end-to-end execution of CRM strategies within the Braze platform while partnering with clients to achieve their goals.
