Deliver exceptional customer service to guests via phone, email, and messaging platforms throughout their stay. Coordinate with internal operations teams to resolve requests and manage check-in/check-out support.
MASALTO Capital
15 Remote Job Openings at MASALTO Capital
The specialist manages the end-to-end journey for property owners, from onboarding and membership activation to listing optimization. They serve as the primary point of contact to ensure listings are active and ready for corporate housing opportunities.
Manage the full vendor payment cycle, including reviewing, validating, and recording invoices. Ensure accurate reconciliation of accounts payable balances and support monthly financial closing activities.
Oversee the complete guest journey by leading the Reservations, Concierge, and Guest Experience teams. Ensure high service standards through quality assurance, KPI monitoring, and the development of operational SOPs.
Oversee the complete guest journey by leading the Reservations, Concierge, and Guest Experience teams. Ensure high service standards through quality assurance, KPI monitoring, and the development of operational SOPs.
Prepare accurate monthly owner statements and calculate payouts for managed properties across Canada and Latin America. Reconcile revenue across various booking channels and provide financial support to property owners.
Manage purchasing requests and source products and service providers across Canada and Latin America. Negotiate pricing and payment terms while maintaining strong relationships with international vendors to optimize costs.
The specialist is responsible for preparing accurate monthly owner statements and calculating payouts for managed properties in Canada and Latin America. They reconcile revenue across various booking channels and handle owner inquiries regarding financial reports.
Develop and execute dynamic pricing strategies to maximize revenue and occupancy across the Canadian portfolio. Monitor performance metrics and collaborate with cross-functional teams to optimize listing visibility and profitability.
Property Onboarding & Offboarding Specialist
MASALTO Capital
·
Full Time
·
25 days ago
MASALTO Capital
Manage the complete lifecycle of properties by coordinating onboarding and offboarding processes across internal systems and distribution channels. Act as the central point of coordination between Revenue Management, Marketing, and Operations to ensure high-quality property launches and exits.
The Executive Concierge manages guest inquiries and support across multiple communication channels to ensure a high-quality stay experience. They guide guests through the booking cycle and coordinate with internal teams to fulfill special requests and local recommendations.
Manage and create content across multiple social media platforms for various brands within the Mas Alto Capital portfolio. Develop content calendars and track performance metrics to increase audience engagement and maintain brand consistency.
The Digital Marketing Manager coordinates and executes digital marketing initiatives and manages marketing communications across various channels. This role involves supervising the social media team and overseeing HubSpot campaigns, newsletters, and press releases.
The Financial Controller will lead and oversee all accounting operations across Canada and Latin America, ensuring financial accuracy and regulatory compliance. This role involves managing regional accounting teams, coordinating financial closings, and providing strategic insights to support business growth.
The Digital Marketing Manager will coordinate and execute digital marketing initiatives, manage marketing communications, and oversee aspects of the marketing team, ensuring consistent brand communication across channels.
