The Gainsight CS Operations Analyst will serve as the primary technical owner of the Gainsight platform, configuring objects, workflows, and automation to support customer success strategies. They will partner with leadership to translate business requirements into scalable technical solutions and manage integrations with tools like Salesforce, Gainsight PX, and Skilljar.
The role involves managing customer feedback programs, competitive intelligence, and product positioning to drive market strategy. You will also lead product launches, develop sales enablement materials, and collaborate with partners to unify the company narrative.
The Director of Product Marketing will lead a team to define and execute go-to-market strategies, messaging, and positioning across the product portfolio. They are responsible for managing pricing, packaging, and cross-functional collaboration to drive product adoption and revenue growth.
The Gainsight CS Operations Analyst will serve as the primary technical owner of the Gainsight platform, configuring objects, workflows, and automation to support customer success strategies. They will partner with leadership to translate business requirements into scalable technical solutions and manage integrations with tools like Gainsight PX and Skilljar.
The specialist will administer and optimize Salesforce to support customer operations while maintaining data integrity and system integrations. They are also responsible for building reports and dashboards to track key metrics for the Customer Success and Support teams.
Lead and manage a team of full-stack engineers to maintain and enhance a secure, scalable e-signature platform built on .NET and Angular. Oversee platform reliability, performance tuning, and incident response while mentoring team members and coordinating with product stakeholders.
Lead and manage a team of full-stack engineers to maintain and enhance a secure, scalable e-signature platform. Oversee the software development life cycle, including technical direction, platform reliability, and cross-functional collaboration with product and IT teams.
The Director of Revenue Operations manages essential sales support functions including forecasting, planning, and quota management to drive organizational productivity. They also oversee process optimization, CRM implementation, and the administration of sales incentive compensation programs.
The Director of Revenue Operations manages essential sales support functions including forecasting, quota setting, and process optimization to drive productivity. They work closely with the Chief Revenue Officer and cross-functional teams to implement enabling technologies and ensure consistent sales performance.
The Customer Success Manager will own the post-sale journey by developing success plans, driving product adoption, and ensuring customers achieve measurable business outcomes. They will proactively manage account health, identify risks, and orchestrate internal resources to deliver a seamless customer experience.
Provide technical support and troubleshooting for the Back Office product via email, phone, and chat channels. Manage case workloads, document customer challenges in the ticketing system, and escalate issues as necessary.
The Customer Success Manager is responsible for owning the post-sale journey and driving meaningful business outcomes for a portfolio of customers. This includes developing success plans, driving product adoption, managing customer health risks, and coordinating internal resources to ensure renewal readiness.
Provide technical support and troubleshooting for brokerage customers using the Back Office product via email, phone, and chat. Manage case workloads, resolve software challenges, and collaborate with peers to improve the customer experience.
Lead the design and development of transaction management platforms for real estate brokerage clients. Manage a team of engineers, oversee process improvements, and ensure compliance and security standards are maintained.
Lead the design, innovation, and delivery of new features for transaction management platforms used by real estate brokerage clients. Manage a team of engineers, oversee process improvements, and ensure compliance and security standards are maintained.
Lead high-priority cross-functional initiatives and strategic programs to drive measurable business outcomes and enterprise value. Manage M&A integration efforts and serve as a strategic advisor to the executive leadership team.
Lead high-priority cross-functional initiatives and strategic programs to drive measurable business outcomes and enterprise value. Manage M&A integration efforts and serve as a strategic advisor to the executive leadership team.
