Lone Wolf Technologies

Acts as the primary business relationship and contract management lead for strategic customer engagements to ensure alignment between customer expectations and company delivery. Coordinates cross-functionally to manage contractual obligations, commercial matters, and operational governance without direct people management authority.

Lead the transformation of the Customer Success organization into a segmented, AI-enabled function to drive adoption and retention. Design and implement a scalable operating model including CSM engagement models and the operationalization of a Customer Success platform.

Identify and eliminate systemic drivers of customer escalations and churn by conducting deep-dive root cause analyses. Partner with cross-functional leadership to implement action plans and maintain standardized data taxonomies for customer risk tracking.

The Director of Product Marketing will lead the end-to-end go-to-market strategy, including positioning, messaging, and product launch execution. They will also manage the product marketing team and collaborate across departments to align product value with market opportunities.