Lead creative execution for enterprise customers by translating brand guidelines into AI-driven email workflows. Collaborate with product and engineering teams to refine model behavior and define the playbook for AI-generated lifecycle marketing.
Hightouch
44 Remote Job Openings at Hightouch
The Renewals Manager is responsible for managing the end-to-end contract extension process and executing renewal strategies for a portfolio of customers. They partner with Account Executives to ensure customers realize value and maximize contract value through win-win negotiations.
Lead the development and roadmapping of the Customer Studio no-code suite to drive business growth. Manage the engineering team by improving execution pace, hiring high-impact members, and ensuring system reliability.
Build and manage infrastructure, tooling, and documentation to optimize the effectiveness of AI coding agents across the engineering organization. This includes owning agentic development environments and creating MCP server integrations for internal systems.
Lead the development and execution of the Agentic Marketing Platform, focusing on content generation, context management, and orchestration. Manage the engineering team's growth, technical bar, and operational reliability to drive business impact.
Own pipeline and funnel analysis, weekly forecasting, and territory management to drive GTM efficiency. Build scalable reporting systems and collaborate across marketing, finance, and sales to optimize revenue operations.
Act as the technical bridge for mid-market customers, overseeing the journey from onboarding to increased product adoption. Collaborate with Sales and Engineering to drive retention, expansion, and product innovation based on customer use cases.
Take ownership of the monorepo and the path to production to improve developer productivity for over 50 engineers. Focus on optimizing build/test/deploy patterns and supporting multi-region, multi-cloud backend infrastructure.
Influence technical personas at ISV and SI partners to position Hightouch as the default CDP and Agentic Marketing partner. Project-manage partner-driven product enhancements and translate field feedback into prioritized engineering inputs.
Manage the end-to-end coordination and scheduling experience for Engineering, Product, and Design recruiting teams. Build efficient recruiting processes and maintain strong relationships with hiring managers and candidates to ensure a seamless experience.
Act as a strategic bridge between the agentic marketing platform and innovative brands to drive adoption and guide successful pilots. Collaborate with creative teams to optimize AI-generated assets and help design the overall go-to-market playbook.
Build and design SDKs, on-device experiences, and backend systems for native app and web marketing delivery. Own the full round-trip process from event collection and eligibility evaluation to message delivery and rendering.
Lead and mentor a team of Solutions Engineers to guide prospective customers through the pre-sales journey and technical validation. Architect elegant data activation solutions and develop best-in-class playbooks and demo environments to drive revenue growth.
Act as the technical bridge for Fortune 5000 customers, overseeing the journey from onboarding to increased platform adoption. Collaborate with Sales and Engineering to drive retention, expansion, and product innovation based on customer use cases.
Lead end-to-end Business Value Assessments for Enterprise prospects, including discovery, ROI/TCO modeling, and executive readouts. Develop repeatable value-selling frameworks, playbooks, and AI-driven tools to scale the function across the GTM organization.
Lead and mentor a team of Solutions Engineers to guide prospective customers through the pre-sales journey and technical validation. Partner with Account Executives to deliver tailored demonstrations and proofs-of-concept that ensure successful platform adoption.
The role involves defining hiring needs, sourcing and prescreening candidates, and partnering with engineering leaders to build a talent pipeline. You will be responsible for managing the end-to-end recruitment process and implementing foundational recruiting programs.
You will manage the end-to-end customer journey for enterprise clients, ensuring successful onboarding, product adoption, and retention. Additionally, you will collaborate with internal teams to provide technical guidance and surface product feedback to the engineering department.
The Senior Copywriter will define the brand voice across various channels, including web, social, and campaigns, while partnering with design and video teams. They will also leverage AI to scale content production while maintaining high standards of craft and strategic consistency.
You will design and maintain the distributed systems that power the company's data syncing engine to ensure high performance and reliability. Additionally, you will collaborate directly with customers to solve complex scaling challenges and contribute to the architecture of multi-region and multi-cloud infrastructure.
Manage mid-market accounts by identifying opportunities and executing strategic sales deals. Engage with diverse personas and industries to drive growth and deliver value-based solutions.
Lead the development of high-throughput streaming systems capable of processing millions of behavioral events per second with sub-second latency. Architect and scale infrastructure for real-time computation engines while mentoring engineering team members.
You will build and maintain high-throughput infrastructure to ingest and process billions of behavioral events in real-time. You will also own projects from start to finish and influence the technical roadmap for the streaming systems team.
The engineer will build and maintain tools for enterprise onboarding, access control, and data warehouse performance optimization. They will also engage with product specifications to ensure the control plane scales effectively with the company's growth.
You will design and maintain scalable backend systems for the Customer Studio product while optimizing data warehouse performance. You will also collaborate on product specifications and explore new features related to real-time data syncing and generative AI.
You will own the end-to-end application security posture for the platform, defining the security function from the ground up. This involves hands-on work in the codebase to solve complex problems related to multi-tenant isolation, distributed systems security, and API hardening.
You will serve as the founding product manager for the Agentic Personalization pillar, defining the product roadmap and go-to-market strategy. This involves deep customer discovery with enterprise teams and designing the agent experience to ensure trust and performance.
Lead technical discovery and design architectural solutions to drive the full sales motion for enterprise customers. Build deep technical relationships with stakeholders and execute proof-of-concept engagements to validate product value.
This role involves leading an engineering team responsible for managing over 300 destination integrations, which are central to the company's product functionality. Responsibilities include balancing the prioritization of new destination requests against strategic improvements, and ensuring maximum sync speed through performance optimizations.
The Enterprise Account Executive will be responsible for driving sales within the DACH region, requiring at least four years of complex enterprise SaaS sales experience. This role involves building pipeline through outbound efforts and utilizing a land and expand strategy.
The Solutions Engineer partners with Account Executives by removing technical and business obstacles to sales, advocating for customer interests internally, and creating compelling technical content. They frequently work with technical and non-technical stakeholders to understand problems and craft creative technical solutions.
This Strategic Account Executive will be responsible for expanding Hightouch's presence across Southern Europe as part of a small, high-impact EMEA team. The role involves closing complex deals and shaping the go-to-market strategy in the region.
The Customer Success Engineer will work directly with all users to ensure they maximize platform value by answering technical questions across various communication channels like Intercom, Slack, phone, or email. This role involves technical work requiring an understanding of API documentation, standard SaaS tools, and customer data building blocks, while collaborating cross-functionally with teams like Solutions Architects and Engineering.
The role involves auditing Go-To-Market workflows across sales, marketing, and customer success to identify high-impact opportunities for AI and agentic automation, followed by designing and building these agentic workflows to accelerate pipeline and replace manual tasks. Additionally, the lead will own the AI context layer by building and maintaining resources like Claude skills and knowledge graphs to enhance AI tool intelligence over time.
The Brand Designer will be responsible for maintaining and evolving the Hightouch brand by translating technical concepts into compelling visual assets across various touchpoints, including web, video, and campaigns. This involves close collaboration with marketing, product design, and engineering teams to ensure brand consistency and elevate the company's design culture.
The Implementation Manager will own the full implementation and enablement lifecycle for Mid-Market and Enterprise customers, focusing on executing the technical aspects of onboarding and ensuring seamless integration into existing data infrastructure. This role involves designing scalable implementation frameworks, leading technical discovery sessions, and creating detailed technical documentation.
The Enterprise Account Executive will be responsible for building and managing a pipeline of high-value enterprise accounts, driving both outbound prospecting and land-and-expand strategies to foster long-term client relationships. This role involves conducting discovery calls, understanding client needs, delivering tailored solutions that achieve measurable business outcomes, and collaborating with internal teams.
The Enterprise Account Executive will be responsible for building and managing a pipeline of high-value enterprise accounts, driving both outbound prospecting and land-and-expand strategies to foster long-term client relationships. This role involves conducting discovery calls, understanding client needs, delivering tailored solutions that achieve measurable business outcomes, and collaborating with internal teams.
The AI Strategy Consultant is responsible for driving marketing strategy and transformation in enterprise organizations by deploying AI agents to enhance marketing workflows. They will work closely with customer teams to uncover impactful use cases and recommend adjustments for improved outcomes.
Lead machine learning efforts across Hightouch, focusing on product development and improving execution pace. Foster team growth and ensure high reliability in operations.
The Enterprise Solutions Engineer will work closely with enterprise clients to solve complex problems and innovate data usage. They will collaborate with Account Executives to remove obstacles in sales and advocate for customer interests.
The Forward Deployed Data Scientist will partner with AI Decisioning customers and internal teams to ensure effective AI-driven marketing campaigns. Responsibilities include diagnosing model behavior, tuning ML levers, and analyzing customer data to provide actionable insights.
Lead the design, scoping, and implementation of marketing website projects. Partner closely with marketing and design teams to build, iterate, and maintain the marketing website.
The role involves rapidly prototyping and architecting production LLM pipelines while integrating AI into marketing workflows. The engineer will also develop a deep understanding of user workflows to create seamless AI-assisted experiences.
