Product Manager, Messaging

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About the team

Hightouch now sends messages. We deliver email, SMS, push, in-app, and WhatsApp in batch and real time, with the consent controls, domain warming, and deliverability support enterprise programs expect. You'll join the team building the channels, primitives, and enterprise controls that let marketers go from audience to delivered message without leaving Hightouch.

We're a lean, world-class product team that invented Reverse ETL, pioneered the Composable architecture, and created the AI Decisioning and Agentic Marketing categories. We prize founder-level commercial instinct, the range to cover broad areas, and extremely fast iteration with product-minded engineers and AI.

Why this role matters

A traditional engagement platform bundles three things: customer data, content and orchestration workflows, and delivery. Hightouch now does all three, so enterprises can run lifecycle programs without a separate engagement platform, or keep theirs and still work AI-first on top of the warehouse. Delivery is where that bet is won, and the next phase is about breadth and depth: best-in-class channels, the enterprise controls large brands require, and new surfaces no incumbent does well.

What you'll do

The mandate spans every mode of product work: deepening established surfaces, scaling emerging ones, and building new products from zero. Some examples:

• Launching web as a channel: landing pages with forms, surveys, and preference management on custom domains, plus web push across all major browsers

• Building contact policies that balance per-customer message volume with campaign priorities, from frequency caps by audience and content category to prioritization that reserves capacity for the sends that matter most

• Making Hightouch work for the largest enterprise senders, with multi-business-unit support and approval workflows that keep campaigns moving from draft to launch

• Deepening our channels, from SMS, RCS, and WhatsApp to a mobile SDK and headless in-app experience that sets us apart

• Connecting anonymous and known users in real time, so messages reach the right person the moment they identify themselves

• Taking onsite experiences and experimentation from 0→1, including problem discovery, GTM validation, and pricing and packaging

This is a senior, hands-on role. You'll be accountable for revenue goals and go-to-market success, lead across Engineering and Design workstreams, and present frequently to customers and executives.

About you

• Systems thinker: You see how channels, data models, and delivery controls fit together, and you design primitives that hold up across all of them.

• Technical depth: You go deep with engineers on architecture, APIs, and data models, and translate that into products marketers find simple.

• Intellectual horsepower: You learn new domains fast and bring clear, rigorous thinking to ambiguous problems.

• Range: You're as comfortable sweating the details of a mature surface as you are shaping a brand-new product from a blank page.

• Customer obsession: You build deep relationships with customers and anticipate their needs before they can articulate them.

• Hunger and speed: You thrive on rapid iteration and bold moves, and you measure yourself on business outcomes, not features shipped.

You don't need to come from a messaging or marketing company. Real curiosity about the space matters more than a résumé match.

Bonus points:

• Experience with messaging channels, mobile SDKs, or customer engagement platforms

• Experience with experimentation or onsite personalization products

• Experience building for enterprise customers at a B2B SaaS company