The representative will handle inbound calls regarding insurance policies, including inquiries about coverage, billing, and policy modifications. They are responsible for managing high volumes of billing calls and assisting customers with policy endorsements and documentation.
Support QuickBooks Online Accountant customers by phone as they manage client accounts, providing personalized service to premium customers. Guide customers through QuickBooks features and resolve complex issues while staying current on product updates and collaborating with colleagues and partners.
Lead and develop high-performing insurance operations teams while driving operational performance metrics such as service levels, quality, and productivity. Build strong client partnerships and ensure compliance with insurance regulations and company policies.
You will be responsible for assessing damage to electronic devices for Norwegian-speaking customers via phone and email. Additionally, you will process inquiries efficiently to ensure high levels of customer satisfaction.
Provide professional and accurate support to customers via telephone and email in both French and English. Investigate issues, log cases according to company guidelines, and suggest process improvements based on root cause analysis.
Manage first-line supervisors and multiple teams to ensure the achievement of financial, operational, and service-level KPIs. Oversee recruitment, training, and performance development while maintaining strong client relationships and operational data integrity.
The Speech Analyst will lead the delivery of speech analytics managed services and translate complex data into actionable recommendations for clients. They will collaborate with BI teams to refine dashboards and act as a trusted advisor to operations and stakeholders.
The Senior Analytics Consultant will lead the delivery of analytics programs, translating complex data into actionable insights for clients and internal stakeholders. They will also manage a small team of data professionals while collaborating across departments to drive business process improvements and sales growth.
The Business Analyst will build financial baselines to identify and quantify gross margin gaps at the account level. They will translate these findings into actionable recommendations for operations teams and monitor performance improvements over time.
You will take direct technical ownership of the cloud-native observability ecosystem and core developer platform capabilities. This includes designing, scaling, and maintaining multi-tenant telemetry infrastructure while driving automated CI/CD workflows and GitOps practices.
The Head of Service Line will build and scale a comprehensive sales practice, developing vertical-specific playbooks, GTM strategies, and outcome-based pricing models. They will also lead analyst engagement, drive commercial enablement for sales teams, and ensure operational excellence across regulated and high-scrutiny client programs.
The Head of Service Line will build and lead Foundever's Sales-as-a-Service practice by developing vertical-specific playbooks, GTM strategies, and outcome-based pricing models. They will also serve as the primary subject matter expert to drive commercial growth, manage analyst engagement, and mentor a team of practice specialists.
Lead a global team responsible for administering, maintaining, and ensuring compliance of SAP SuccessFactors Employee Central and the broader platform across more than 40 countries. Direct product lifecycle and release management, integrations, audits, support, and delivery of global HR technology improvements, including AI-enabled capabilities.
The Compliance Manager will own operational compliance workstreams, including dialer regulations, AML/KYC processes, and third-party licensing. They are responsible for running monitoring controls, documenting findings, and maintaining compliance trackers to ensure regulated service lines remain compliant.
The VP of Global Operations serves as the senior executive partner for a strategic global account, overseeing account strategy, commercial health, and client relationships. They are responsible for financial management, P&L oversight, and providing strategic direction to the global delivery team to ensure business outcomes are met.
Develop and execute B2B paid media strategies to drive pipeline growth and account engagement. Lead end-to-end campaign lifecycles, including ideation, experimentation, and performance optimization across multiple channels.
The Systems Engineer will manage and troubleshoot enterprise-level Windows Server, Active Directory, and VMware environments. Responsibilities include handling P1/P2 incidents, executing vulnerability remediation, and authoring operational runbooks.
You will assist Spanish and English-speaking customers by addressing inquiries, troubleshooting issues, and sharing product information. Your goal is to ensure exceptional customer satisfaction across voice, chat, and email channels.
The Senior Platform Governance Engineer will lead operational governance, infrastructure standards validation, and compliance monitoring across global server environments. They will also mentor junior team members and collaborate with technical teams to address operational risks and improve infrastructure maturity.
You will serve as the trusted voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing exceptional service by listening to concerns, offering effective solutions, and managing complaints to improve the customer experience.
The administrator will design, deploy, and manage VDI and MDM environments to ensure optimal performance and security. They are also responsible for providing technical support, maintaining system documentation, and implementing continuous improvements.
The Global Tech/IT Tower Lead is responsible for developing and executing global category management strategies across the organization's technology spend portfolio. This role manages supplier relationships, leads commercial negotiations, and partners with executive leadership to drive procurement value and operational scalability.
Provide exceptional customer service to vehicle owners by addressing concerns regarding warranties, repairs, and vehicle features. Maintain professional communication to resolve complaints and improve the overall customer experience.
You will serve as a Canadian voice for an automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions to resolve complaints and enhance the overall customer experience.
The role involves managing the IT operational risk register, conducting risk assessments, and ensuring resilience through documented testing and control assurance. You will drive treatment plans for identified risks and coordinate with stakeholders to maintain compliance with industry standards.
The role involves analyzing operational data to identify and deliver a portfolio of continuous improvement initiatives across telecom, network, and systems. It requires leading end-to-end improvement projects using structured methodologies to measurably reduce incident volume, restoration time, and manual effort.
The Vendor Analyst is responsible for maintaining the measurement and reporting layer of the Vendor Management Office, including scorecards, registers, and dashboards. They must ensure data integrity across all IT operations reporting and produce accurate, defensible performance reviews for senior stakeholders.
The role involves acting as the final technical escalation point for voice and CX incidents while engineering platform configurations and reliability improvements. You will also drive vendor escalations and automate repetitive operational tasks to enhance system performance.
The role involves generating high-quality enterprise opportunities through outbound prospecting and personalized outreach to senior stakeholders in North American accounts. You will be responsible for managing the full sales cycle from initial contact to booking qualified meetings and ensuring a seamless handoff to executives.
The Director of Accounting Solutions leads a team of accounting professionals to provide high-quality support services using Intuit tools while ensuring compliance with IFRS and US GAAP. This role involves designing scalable accounting workflows, fostering talent development, and partnering with internal teams to drive client satisfaction and revenue growth.
The role involves leading end-to-end implementations of the EverTrainer platform across global regions while managing timelines, milestones, and stakeholder communication. It also requires driving platform adoption through enablement, documentation, and data-driven continuous improvement.
The representative will dispatch roadside assistance services to members in emergency situations while ensuring their safety. They will use mapping software to pinpoint locations and provide professional support to resolve stressful incidents.
The ESG Analyst is responsible for collecting, validating, and analyzing ESG data to support corporate sustainability initiatives and ensure regulatory compliance. They bridge technical data analysis with strategic communication by creating reports and dashboards that monitor performance and identify key trends for leadership.
The Real-Time Analyst monitors service levels and site performance to ensure effective management of incoming and outbound communication volumes. They are responsible for intraday management, queue monitoring, and providing accurate reporting on staffing and schedule adherence.
The Spanish Scheduler is responsible for optimizing resource allocation and ensuring sufficient coverage across campaigns to meet service levels and KPIs. They will manage schedules, track agent adherence, and maintain workforce management systems to drive operational efficiency.
You will own the positioning, launch, and internal communication strategy for AI products to drive adoption among 150,000 employees. This involves translating complex technical capabilities into clear narratives and collaborating with cross-functional teams to ensure successful product rollouts.
Provide first contact resolutions to customer queries through written and phone communication. Build meaningful relationships while meeting quality goals and productivity targets.
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual care tools for documentation and patient interaction.
Conduct comprehensive patient assessments and manage urgent or ongoing care needs through virtual platforms. Prescribe diagnostic tests, medications, and treatments while collaborating with a multidisciplinary team to ensure high-quality patient outcomes.
The analyst will configure and enhance SAP SuccessFactors modules including Recruiting, Onboarding, and Talent Management to improve user experience. They will also partner with global stakeholders to drive system improvements and resolve Tier 2/3 technical issues.
Provide exceptional service to automotive customers by addressing concerns regarding warranty coverage, repairs, and vehicle features. Maintain a calm demeanor while resolving complaints and enhancing the overall customer experience.
The associate will assist customers with health plans and coverage by addressing inquiries and troubleshooting issues. They are responsible for maintaining high customer satisfaction through various communication channels including voice, chat, and email.
You will lead a diverse engineering team to design, implement, and deploy AI-driven web applications while ensuring system security and performance. The role involves collaborating with cross-functional teams, including data, ML, and DevOps engineers, to maintain technical roadmaps and optimize application functionality.
The Director of the IT Vendor Management Office will design and execute a global operating model to manage IT vendor relationships, performance, and commercial outcomes. They will lead complex negotiations, optimize technology spending, and ensure third-party investments align with business value and P&L goals.
The role is responsible for owning end-to-end problem management, IT operational risk, and continuous improvement initiatives to eliminate chronic failures. It involves driving root cause analysis, managing risk registers, and leading a team to ensure high-quality service delivery across global IT towers.
The Quality Analyst is responsible for monitoring customer interactions, providing structured coaching to support representatives, and driving continuous improvement. They will analyze performance data to identify gaps and ensure service quality across various communication channels.
Provide first contact resolutions to customer queries through written and phone communication. Build meaningful relationships while meeting quality goals and productivity targets.
Provide compassionate tele-triage services by assessing patient symptoms and offering healthcare advice via phone. Document cases accurately using clinical software while adhering to safety protocols and maintaining professional patient interactions.
Provide compassionate patient interactions via telephone by performing tele-triage for various health conditions. Evaluate symptoms, document cases, and offer healthcare advice while adhering to safety protocols.
You will serve as the primary point of contact for automotive brand customers, addressing inquiries regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions while maintaining a calm and empathetic demeanor to ensure a positive customer experience.
You will serve as a trusted voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing exceptional service by listening calmly, offering effective solutions, and managing complaints to improve the customer experience.
The specialist will handle inbound calls to provide customer experience solutions for various insurance products. They are responsible for navigating system tools to assist customers while maintaining a professional and empathetic service standard.
The Platform Governance Engineer will monitor and validate enterprise infrastructure compliance against security and operational standards. They will coordinate patching activities, manage privileged access reviews, and collaborate with global teams to ensure platform reliability.
The BISO Manager serves as the primary security point of contact for enterprise clients, managing security questionnaires, audits, and contract reviews throughout the client lifecycle. They also lead a team of security analysts and collaborate with internal departments to ensure alignment with security policies and risk management frameworks.
The AI Product Manager will own the product backlog and oversee the lifecycle of GenAI-powered products to ensure alignment with business objectives. They will lead cross-functional teams, including engineering and data science, to deliver high-quality solutions while managing stakeholder expectations.
You will serve as a trusted voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing exceptional service by listening calmly and offering effective solutions to resolve customer issues.
You will serve as the Canadian voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves listening to complaints, providing effective solutions, and maintaining a calm demeanor to enhance the customer experience.
Provide professional mental health and addiction support to clients through inbound and outbound communication channels. Utilize evidence-based methodologies to assess client needs and deliver tailored assistance while managing crisis situations.
Lead a high-performing engineering team to design, implement, and deploy AI-driven web applications. Collaborate with cross-functional teams including data, ML, and DevOps engineers to ensure system scalability and performance.
The Conversational Designer is responsible for creating and optimizing end-to-end conversational experiences for chatbots and voicebots to meet business goals. They collaborate with engineering teams to define strategies, map use cases, and ensure continuous improvement through performance data analysis.
The manager will lead collections program launches and optimize existing programs by diagnosing performance issues and establishing operational frameworks. They will act as a subject matter expert, coaching teams and translating operational data into actionable executive recommendations.
Provide customer support for Nikon products via phone and email while troubleshooting technical issues. Build positive customer relationships and meet service quality and productivity targets.
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients across New Brunswick via a virtual platform. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team to coordinate patient care.
Administer and optimize SAP SuccessFactors Recruiting and Onboarding modules on a global scale. Collaborate with stakeholders to translate business requirements into technical solutions and drive process automation.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Configure and enhance SAP SuccessFactors modules including Recruiting, Onboarding, and Talent Management to improve user experience and process efficiency. Partner with global stakeholders to deliver system improvements and resolve Tier 2/3 technical issues.
Lead the global product marketing and go-to-market strategy for Foundever products while managing the technical writing and documentation function. Act as the bridge between product teams and users to translate technical capabilities into compelling narratives and enablement assets.
Lead the end-to-end product lifecycle and roadmap for Foundever's internal agentic platform to enable AI-driven automation. Collaborate with cross-functional technical teams and business stakeholders to identify and scale high-impact AI use cases.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Design, deploy, and manage global enterprise networking infrastructure including WAN/SDWAN, SASE, and load balancing. Maintain security applications and provide technical support for firewalls, VPNs, and connectivity issues.
Build and ship internal and customer-facing AI applications using vibe coding platforms and AI-powered development environments. Identify and validate use cases through user discovery and lead the go-to-market strategy for the developed tools.
Lead the strategy, governance, and day-to-day management of the global SAP SuccessFactors Employee Central platform across 40+ countries. Manage a globally distributed team and partner with HR, Payroll, Finance, and IT to optimize Core HR processes and platform scalability.
The Network Operations Engineer is responsible for designing, implementing, and troubleshooting complex network infrastructure to ensure high availability and security. This includes managing LAN/WAN/SD-WAN solutions and optimizing network performance for priority 1 and 2 incidents.
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Provide high-quality customer experience and support for Slovenian-speaking clients. Engage in customer service, sales, or technical support activities within a global team.
Provide customer experience services as a specialist. Support customers in Croatian across areas such as customer service, sales, or technical support.
Provide high-quality customer experience (CX) support for German-speaking clients. Handle tasks across customer service, sales, technical support, and operations depending on the assigned project.
The Corporate Recruiter will develop and execute global recruitment strategies to attract senior leadership for GTM, Technical, and non-technical teams. This includes managing the end-to-end hiring process, from proactive sourcing and assessment to offer negotiation and onboarding.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Handle incoming customer calls to resolve inquiries regarding accounts, payment terms, and password processes. Provide expert advice to ensure an exceptional customer experience and maintain the customer database.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer issues while maintaining professional relationships and meeting service quality targets.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer issues while maintaining professional relationships and meeting service quality targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Handle inbound calls, chats, and emails to resolve a variety of customer service issues and problems. Provide accurate information regarding products and services while maintaining electronic records across multiple systems.
Respond to and resolve consumer queries via phone, chat, or email while providing accurate product information. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Respond to and resolve consumer queries via phone and email while providing advice on products and services. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Respond to and resolve consumer queries via phone and email while providing product advice. Navigate multiple systems to update records and collaborate with team members to meet performance indicators.
Respond to and resolve consumer queries via phone, chat, and email while maintaining high productivity and quality standards. Navigate multiple systems to update records and collaborate with colleagues to deliver optimal customer solutions.
Respond to and resolve consumer queries via phone, chat, or email while providing product advice. Navigate multiple systems to update records and collaborate with colleagues to meet performance indicators.
Respond to and resolve consumer queries via phone and email to deliver a high-quality customer experience. Provide product information and maintain accurate customer data in the database.
The AI Product Manager will oversee the development and delivery of GenAI-powered products, managing the product backlog and aligning development with business objectives. They will lead agile ceremonies and collaborate with cross-functional teams including engineering, data science, and UX/UI.
Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with team members to meet key performance indicators.
Respond to and resolve consumer queries via phone and email while providing product advice and information. Navigate multiple systems to update records accurately and collaborate with colleagues to meet performance indicators.
Provide customer support via phone and email by resolving inquiries and making effective decisions to solve client issues. Maintain high quality standards while updating electronic data across multiple systems and collaborating with team members.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with team members to meet key performance indicators.
Lead a global team to manage the SAP SuccessFactors Employee Central module and platform across 40+ countries. Drive the product lifecycle, system optimization, and compliance while partnering with Finance, HR, and Payroll to scale global processes.
Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
Handle and resolve a variety of customer inquiries via phone and email while maintaining high quality and productivity standards. Navigate multiple systems to update electronic records and collaborate with team members to provide the best customer solutions.
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Provide compassionate patient interactions via telephone to triage conditions such as chest pain, headaches, and mental health issues. Use clinical software to evaluate symptoms, document cases, and offer healthcare advice following safety protocols.
Provide remote primary care and clinical symptom assessments via phone, secure messaging, and video. Manage urgent health issues, order diagnostic tests, and prescribe treatments in collaboration with a multidisciplinary team.
Provide professional mental health support to English and French speaking clients via inbound and outbound channels. Utilize evidence-based methodologies to assess client needs and effectively de-escalate crisis situations.
Provide professional mental health support to English and French-speaking clients through inbound and outbound communication channels. Apply evidence-based methodologies and stepped care approaches to assess client needs and provide tailored assistance.
The Director of Account Management acts as the strategic owner of client accounts, focusing on retention, revenue growth, and alignment with client business objectives. They oversee a team of Account Managers and manage contract custodianship, pricing, and operational excellence across the account.
