You will provide roadside assistance by dispatching services to members in emergency situations using mapping software. Your role involves maintaining a calm and professional demeanor to ensure member safety and satisfaction.
Provide technical support and customer service for financial software platforms via inbound phone calls. Educate customers on product solutions and identify opportunities for upselling.
The role involves designing, configuring, and delivering Zendesk technical solutions, including API integrations and data flows. You will lead technical workshops and collaborate with internal and client stakeholders to ensure scalable implementations and platform performance.
The Real-Time Analyst monitors call volumes and staffing levels to ensure optimal service levels and schedule adherence. They also manage agent schedules, including shift swaps, overtime, and leave, while liaising with operations teams to resolve production issues.
You will serve as a trusted voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing exceptional service by listening calmly and offering effective solutions to resolve customer issues.
You will serve as the Canadian voice for a major automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves listening to complaints, providing effective solutions, and maintaining a calm demeanor to enhance the customer experience.
Provide professional mental health and addiction support to clients through inbound and outbound communication channels. Utilize evidence-based methodologies to assess client needs and deliver tailored assistance while managing crisis situations.
Lead a high-performing engineering team to design, implement, and deploy AI-driven web applications. Collaborate with cross-functional teams including data, ML, and DevOps engineers to ensure system scalability and performance.
The representative is responsible for dispatching roadside assistance services to members in emergency situations using mapping software. They must maintain a calming and professional demeanor to ensure member safety and satisfaction.
The Conversational Designer is responsible for designing, implementing, and optimizing end-to-end conversational experiences for chatbots and voicebots. They collaborate with production teams to define strategies, map use cases, and ensure high-quality performance through continuous data analysis and user feedback.
The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots while collaborating with engineering teams. They conduct assessments, map use cases, and analyze performance data to ensure continuous improvement and high user satisfaction.
The Conversational Designer is responsible for creating and optimizing end-to-end conversational experiences for chatbots and voicebots to meet business goals. They collaborate with engineering teams to define strategies, map use cases, and ensure continuous improvement through performance data analysis.
The Conversational Designer defines and optimizes end-to-end conversational strategies for chatbots and voicebots to meet business goals and user needs. They collaborate with engineering teams to implement, test, and continuously improve these experiences based on performance data and user feedback.
Define enterprise architecture, standards, and roadmaps for digital workplace, cloud, and identity platforms. Lead large-scale transformation initiatives while providing technical governance and mentoring engineering teams.
The Compliance Officer will lead the identification, assessment, and mitigation of compliance risks across North America while overseeing the implementation of global compliance policies. They are responsible for monitoring key performance indicators, coordinating internal and external audits, and providing compliance insights to senior leadership.
The role involves leading end-to-end implementations of the EverTrainer platform across global regions while managing timelines, milestones, and stakeholder communication. It also requires driving platform adoption through enablement, documentation, and continuous improvement based on data-driven insights.
The CCaaS Engineer will architect and implement scalable customer experience solutions, including IVR workflows, digital channels, and system integrations. They are responsible for the full project lifecycle, from requirement gathering and technical design to production deployment and post-implementation support.
The CCaaS Engineer will architect and implement scalable customer experience solutions, including IVR workflows, digital channels, and system integrations. They are responsible for the full project lifecycle, from technical design and configuration to deployment and post-implementation support.
The CCaaS Engineer will architect and implement scalable customer experience solutions, including IVR workflows, routing, and digital channel integrations. They will also manage the full project lifecycle, from technical design and configuration to post-implementation support and performance optimization.
The Global Operational Compliance Manager leads the implementation and execution of the global compliance program while acting as a subject matter expert for client audits and risk assessments. This role involves collaborating with internal departments and global leadership to ensure adherence to contractual, regulatory, and internal policy requirements.
The administrative assistant manages incoming medical laboratory results and outgoing referral requests within a virtual care environment. They also support clinician scheduling, billing reconciliation, and maintain accurate documentation in compliance with standard operating procedures.
The Virtual Care Office Assistant manages the administrative workflow of medical laboratory results and referrals within a telehealth environment. They also support clinician scheduling, billing reconciliation, and ensure compliance with operational standards and data security policies.
The manager will lead collections program launches and optimize existing programs by diagnosing performance issues and establishing operational frameworks. They will act as a subject matter expert, coaching teams and translating operational data into actionable executive recommendations.
The Global Operational Compliance Manager leads the implementation and oversight of the global compliance program, ensuring adherence to policies, client contracts, and regulatory requirements. This role involves conducting risk assessments, managing client audits, and providing strategic guidance to leadership across multiple regions.
Lead the strategy, architecture, and transformation of enterprise digital workplace, collaboration, and cloud platforms. Define enterprise standards and governance while driving large-scale initiatives across hybrid and multi-cloud environments.
Provide customer support for Nikon products via phone and email while troubleshooting technical issues. Build positive customer relationships and meet service quality and productivity targets.
The representative will handle inbound calls regarding insurance policies, including coverage inquiries, billing, and policy modifications. They are responsible for providing accurate information to customers while maintaining a high level of service and empathy.
The representative will handle inbound calls regarding insurance policies, including coverage inquiries, billing, and policy modifications. They are responsible for providing accurate information to customers while maintaining high service standards.
The representative will handle inbound calls regarding insurance policies, including coverage inquiries, billing, and policy modifications. They are responsible for providing accurate information to customers while maintaining a high level of empathy and professionalism.
You will handle inbound calls to support customers with various insurance policies, including Auto, Homeowners, and Renters insurance. The role involves educating customers on coverage options and resolving policy-related inquiries with empathy and accuracy.
Lead comprehensive, patient-centered assessments and manage urgent and ongoing care needs for patients across New Brunswick. Collaborate with medical advisors and colleagues to coordinate care while leveraging virtual care tools for documentation and patient outcomes.
Handle inbound calls to support customers with auto, home, renters, and umbrella insurance policies. Provide accurate, empathetic service while educating customers on coverage options and resolving policy inquiries.
The representative will handle inbound calls regarding insurance policies, including coverage inquiries, billing, and policy modifications. They are responsible for providing accurate information and recommendations to customers while maintaining high service standards.
Handle inbound calls regarding insurance policies, including inquiries about coverage, billing, and policy modifications. Assist customers with policy endorsements and provide professional recommendations while maintaining high service standards.
Handle inbound calls regarding insurance policies, including inquiries about coverage, billing, and policy modifications. Assist customers with policy endorsements and certifications while maintaining high service standards.
The Global Tech/IT Tower Lead is responsible for developing and executing global category management strategies across the organization's technology spend portfolio. This role manages supplier relationships, leads complex commercial negotiations, and partners with executive leadership to drive procurement value and operational scalability.
Provide patient support through calls and emails regarding diabetes treatment technologies. Build meaningful relationships with customers while meeting quality and productivity targets.
Lead the end-to-end management of projects within the Global Transformation Programme and other strategic initiatives. Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and on budget.
Develop and deploy scalable Conversational AI solutions, including chatbots and voicebots, using LLMs and Agentic AI. Define technical architecture and manage integrations with enterprise systems, CRMs, and telephony infrastructure.
Lead and develop the Delivery Management team while overseeing the successful implementation of chatbot and voicebot solutions for enterprise clients. Establish delivery governance, manage project financials, and collaborate with cross-functional teams to ensure high-quality execution and customer satisfaction.
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients across New Brunswick via a virtual platform. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team to coordinate patient care.
Lead the end-to-end lifecycle management and strategic evolution of global enterprise server and infrastructure environments. Drive the design, implementation, and optimization of highly available virtualized systems while providing expert-level technical support.
Lead the delivery of insight and analytics programs to optimize business processes and enhance customer experiences for clients. Partner with stakeholders to design analytical solutions and translate complex data into business-friendly presentations.
Administer and optimize SAP SuccessFactors Recruiting and Onboarding modules on a global scale. Collaborate with stakeholders to translate business requirements into technical solutions and drive process automation.
Provide compassionate tele-triage and healthcare advice to patients over the phone for various medical and mental health conditions. Utilize clinical software to assess symptoms and document cases while adhering to safety protocols.
Provide compassionate tele-triage for patients via phone, assessing symptoms for conditions like chest pain and mental health issues. Document cases using clinical software and offer healthcare guidance following safety protocols.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Architect and own the agentic systems framework to enable technical teams to build, evaluate, and deploy autonomous AI workflows. Lead the technical vision, implement observability via LangFuse, and create standardized templates for MCP servers and clients.
Configure and enhance SAP SuccessFactors modules including Recruiting, Onboarding, and Talent Management to improve user experience and process efficiency. Partner with global stakeholders to deliver system improvements and resolve Tier 2/3 technical issues.
Lead and coach a team of Consumer Support Specialists to meet client objectives and KPIs for a multinational consumer goods company. Manage team performance, handle escalations, and collaborate with operational teams to ensure high-quality consumer experiences.
Lead the global product marketing and go-to-market strategy for Foundever products while managing the technical writing and documentation function. Act as the bridge between product teams and users to translate technical capabilities into compelling narratives and enablement assets.
Lead the global product marketing and go-to-market strategy for Foundever products while managing the technical writing and documentation team. Act as the bridge between product teams and users to translate technical capabilities into compelling narratives and enablement assets.
Lead the design and operation of Microsoft 365 collaboration platforms, including Exchange Online and Teams, while managing hybrid messaging and SMTP routing. Serve as the senior technical authority for global messaging architecture and mentor a team of engineers.
Lead the global product marketing and go-to-market strategy for Foundever products while managing the technical writing and documentation function. Act as the bridge between product teams and users to translate technical capabilities into compelling narratives and enablement assets.
Lead the end-to-end product lifecycle and roadmap for Foundever's internal agentic platform to enable AI-driven automation. Collaborate with cross-functional technical teams and business stakeholders to identify and scale high-impact AI use cases.
Conduct comprehensive patient assessments and manage urgent and continuous care needs for patients in New Brunswick. Prescribe diagnostic tests and medications while collaborating with medical advisors via a virtual health platform.
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients in New Brunswick via a virtual platform. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team to coordinate care.
Provide first-contact resolution to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality and productivity targets.
Design, deploy, and manage global enterprise networking infrastructure including WAN/SDWAN, SASE, and load balancing. Maintain security applications and provide technical support for firewalls, VPNs, and connectivity issues.
Build and ship internal and customer-facing AI applications using vibe coding platforms and AI-powered development environments. Identify and validate use cases through user discovery and lead the go-to-market strategy for the developed tools.
Lead the strategy, governance, and day-to-day management of the global SAP SuccessFactors Employee Central platform across 40+ countries. Manage a globally distributed team and partner with HR, Payroll, Finance, and IT to optimize Core HR processes and platform scalability.
The Network Operations Engineer is responsible for designing, implementing, and troubleshooting complex network infrastructure to ensure high availability and security. This includes managing LAN/WAN/SD-WAN solutions and optimizing network performance for priority 1 and 2 incidents.
Lead the AI delivery practice by designing and prototyping tailored AI solutions and managing the transition to operationalization. Own the professional services P&L, build a team of AI experts, and partner with sales to drive revenue growth.
The role acts as a bridge between HR and technical teams to translate business needs into functional requirements and process improvements. It involves designing Power BI dashboards and delivering actionable insights to support global people-centered decision-making.
The role involves configuring and enhancing SAP SuccessFactors modules for Recruiting, Onboarding, and Talent Management to improve user experience and process efficiency. The analyst will partner with global stakeholders to deliver system improvements and resolve Tier 2/3 technical issues.
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Provide remote primary care and clinical symptom assessments via phone, messaging, and video for patients. Manage urgent health concerns, order diagnostic tests, and prescribe treatments while collaborating with a multidisciplinary team.
Provide high-quality customer experience and support for Slovenian-speaking clients. Engage in customer service, sales, or technical support activities within a global team.
Provide customer experience services as a specialist. Support customers in Croatian across areas such as customer service, sales, or technical support.
Provide high-quality customer experience (CX) support for German-speaking clients. Handle tasks across customer service, sales, technical support, and operations depending on the assigned project.
The Corporate Recruiter will develop and execute global recruitment strategies to attract senior leadership for GTM, Technical, and non-technical teams. This includes managing the end-to-end hiring process, from proactive sourcing and assessment to offer negotiation and onboarding.
The AI Product Manager will oversee the development and delivery of GenAI-powered products, managing the product backlog and sprint planning. They will align product development with business objectives and collaborate with cross-functional teams to ensure high-quality delivery.
Lead a team of accounting professionals to provide high-quality support services using Intuit tools while ensuring compliance with IFRS and US GAAP. Partner with internal teams to design scalable accounting solutions, optimize workflows, and nurture long-term client relationships.
The primary responsibilities include conducting comprehensive patient assessments, managing urgent health issues, and ensuring patient follow-up. The role also involves ordering diagnostic tests, prescribing medications, and collaborating with a multidisciplinary team.
Architect and implement CCaaS solutions, including the configuration of routing, queues, and omnichannel flows. Act as a Tier 3 escalation point for platform outages and integrate external systems like CRM and WFM.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer issues while maintaining professional relationships and meeting service quality targets.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer demands while maintaining professional relationships and meeting service quality goals.
Handle incoming customer calls to resolve inquiries regarding accounts, payment terms, and password processes. Provide expert advice to ensure an exceptional customer experience and maintain the customer database.
Provide customer support for Nikon products and services via phone and email. Identify and troubleshoot customer issues while maintaining professional relationships and meeting service quality targets.
Provide first-contact resolutions to customer queries via phone and written communication. Build professional relationships with customers while meeting quality goals and productivity targets.
Respond to and resolve consumer queries via phone and email while providing advice on products and services. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Respond to and resolve consumer queries via phone and email to deliver a high-quality customer experience. Provide product information and maintain accurate customer data in the database.
Respond to and resolve consumer queries via phone and email while providing product advice. Navigate multiple systems to update records and collaborate with team members to meet performance indicators.
Respond to and resolve consumer queries via phone, chat, and email while maintaining high productivity and quality standards. Navigate multiple systems to update records and collaborate with colleagues to deliver optimal customer solutions.
Handle inbound calls, chats, and emails to resolve a variety of customer service issues and problems. Provide accurate information regarding products and services while maintaining electronic records across multiple systems.
Respond to and resolve consumer queries via phone, chat, or email while providing accurate product information. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.
Respond to and resolve consumer queries via phone, chat, or email while providing product advice. Navigate multiple systems to update records and collaborate with colleagues to meet performance indicators.
The AI Product Manager will oversee the development and delivery of GenAI-powered products, managing the product backlog and aligning development with business objectives. They will lead agile ceremonies and collaborate with cross-functional teams including engineering, data science, and UX/UI.
Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
Provide customer support via phone and email by resolving inquiries and making effective decisions to solve client issues. Maintain high quality standards while updating electronic data across multiple systems and collaborating with team members.
Respond to and resolve consumer queries via phone and email while providing product advice and information. Navigate multiple systems to update records accurately and collaborate with colleagues to meet performance indicators.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with team members to meet key performance indicators.
Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with team members to meet key performance indicators.
Oversee the development and optimization of reporting tools and analytics platforms to monitor compliance performance and regulatory exposure. Lead a team of analysts and developers to deliver scalable dashboards and data-driven insights for stakeholders.
Lead a global team to manage the SAP SuccessFactors Employee Central module and platform across 40+ countries. Drive the product lifecycle, system optimization, and compliance while partnering with Finance, HR, and Payroll to scale global processes.
Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
Handle and resolve a variety of customer inquiries via phone and email while maintaining high quality and productivity standards. Navigate multiple systems to update electronic records and collaborate with team members to provide the best customer solutions.
Provide compassionate patient interactions and tele-triage for various medical conditions over the phone. Assess symptoms, document cases, and offer healthcare advice using clinical solution software while adhering to safety protocols.
Provide compassionate patient interactions via telephone to triage conditions such as chest pain, headaches, and mental health issues. Use clinical software to evaluate symptoms, document cases, and offer healthcare advice following safety protocols.
The role involves providing customer experience support for various global brands across multiple departments. Responsibilities vary by role, spanning customer service, sales, IT, HR, operations, and administration.
Provide remote primary care and clinical symptom assessments via phone, messaging, and video for patients. Manage urgent health concerns, order diagnostic tests, and prescribe treatments while collaborating with a multidisciplinary team.
Provide remote primary care and clinical symptom assessments via phone, secure messaging, and video. Manage urgent health issues, order diagnostic tests, and prescribe treatments in collaboration with a multidisciplinary team.
Provide technical support and consulting for Bosch/Buderus heating systems, including gas boilers and heat pumps. Assist on-site technicians via remote maintenance and handle customer inquiries regarding system maintenance.
Provide technical advice and support for Bosch/Buderus heating systems, gas boilers, and heat pumps via phone and remote maintenance. Assist on-site service technicians and customers with maintenance and repair inquiries.
Provide professional mental health support to English and French-speaking clients through inbound and outbound communication channels. Apply evidence-based methodologies and stepped care approaches to assess client needs and provide tailored assistance.
Provide professional mental health support to English and French speaking clients via inbound and outbound channels. Utilize evidence-based methodologies to assess client needs and effectively de-escalate crisis situations.
The Director of Account Management acts as the strategic owner of client accounts, focusing on retention, revenue growth, and alignment with client business objectives. They oversee a team of Account Managers and manage contract custodianship, pricing, and operational excellence across the account.
