The Quality Analyst will monitor customer interactions to assess service quality and drive performance improvements through coaching and data-driven insights. They will also collaborate with stakeholders to implement process changes and ensure compliance with the quality framework.
The Real-Time Analyst monitors service levels and queue performance to ensure optimal agent staffing and KPI achievement. They are responsible for intraday management, schedule adherence, and providing data-driven feedback to the planning team.
The Scheduler is responsible for optimizing resource allocation and shift planning to ensure consistent service level delivery across campaigns. They will monitor schedule adherence, manage exceptions in the Workforce Management tool, and track new hire training progress.
This role leads a team of learning professionals to develop and execute comprehensive training strategies aligned with organizational goals. The manager ensures training programs are grounded in adult learning theories while analyzing data to drive continuous improvement and performance outcomes.
This role leads a team of learning professionals to develop and execute comprehensive training strategies aligned with organizational goals. The manager is responsible for analyzing performance data, building stakeholder partnerships, and ensuring training programs meet compliance and quality standards.
Provide first-contact resolution for customer queries through written and phone communication. Build meaningful relationships with customers while meeting quality and productivity targets.
Provide basic technical support to customers via phone in both Spanish and English. Ensure an exceptional and delightful support experience for all callers.
Provide exceptional and personalized technical support to customers regarding financial technology software. Handle incoming level 1 inquiries to resolve various technical issues related to tax preparation software.
Provide tier 1 technical support for tax preparation software via inbound phone calls. Assist customers with troubleshooting, product education, and accurate documentation of interactions.
Analyze customer voice interactions and transcripts to identify call drivers, sentiment, and operational performance gaps. Translate these insights into evidence-based recommendations for stakeholders across operations, quality, and training teams.
The Senior Linux Engineer is responsible for the design, implementation, and administration of enterprise Linux infrastructure to ensure system reliability and security. This role also involves leading incident resolution, automating operational tasks, and providing technical leadership to support business-critical applications.
Lead the migration of data into a modern Databricks/Azure architecture while designing and optimizing scalable data pipelines. Collaborate with global stakeholders to ensure data quality, security, and effective reporting enablement.
Provide technical support and consulting to customers and field technicians regarding the maintenance of heating systems and heat pumps. Handle customer inquiries via phone and utilize remote maintenance tools to resolve technical issues.
The coordinator manages new and existing accounts to ensure seamless implementations and high client satisfaction ratings. They are responsible for monitoring service level agreements, analyzing data for process improvements, and maintaining accurate documentation.
The coordinator manages client accounts to ensure seamless implementations and high satisfaction ratings through proactive communication and issue resolution. They are responsible for monitoring service level agreements, analyzing performance data, and updating statements of work to align with evolving business needs.
The coordinator manages new and existing client accounts to ensure seamless program implementation and high customer satisfaction. They are responsible for monitoring service level agreements, analyzing performance data, and preparing reports to drive process improvements.
Analyze customer and operational data to identify trends and provide actionable insights to stakeholders. Coordinate with delivery teams to support project implementation and communicate findings to senior management.
The representative will manage inbound customer calls while explaining insurance coverage options with empathy and professionalism. They are responsible for identifying customer needs and recommending appropriate solutions within a structured work-from-home environment.
Provide outstanding order and sales support to customers via inbound calls, emails, and chat in both Dutch and English. Manage customer inquiries, resolve issues, and identify sales opportunities to drive conversion while maintaining brand loyalty.
Provide high-level customer support across multiple channels including phone, email, and chat to ensure timely resolution of queries. Maintain accurate records, meet quality goals, and build professional relationships with customers while following management directions.
Provide high-level support to customers via phone, email, chat, and social media while ensuring timely resolution of queries. Maintain accurate information records and meet quality, compliance, and productivity targets.
Provide high-level support to customers via phone, email, chat, and social media while ensuring timely resolution of queries. Maintain accurate records, meet quality goals, and follow management directions to deliver an exceptional customer experience.
Provide high-level support to customers via phone, email, chat, and social media while ensuring timely resolution of queries. Maintain accurate records, follow management directions, and meet quality and productivity targets.
The General Ledger Accountant is responsible for managing month-end, quarter-end, and year-end closing activities, including journal entries, reconciliations, and statutory reporting. They will also collaborate with business units to ensure compliance with accounting policies and support continuous process improvement initiatives.
Provide independent clinical expertise and consulting support for telehealth and virtual care programs. Develop clinical policies, review protocols, and participate in quality assurance and risk mitigation initiatives.
The Medical Advisor provides independent clinical expertise and advisory support for telehealth services, including the development of clinical policies and guidelines. They also participate in quality assurance, program evaluation, and serve as a clinical liaison with health authorities and stakeholders.
Analyze customer voice interactions and transcripts to identify call drivers, quality gaps, and operational improvement opportunities. Create and maintain platform configurations while presenting evidence-based recommendations to stakeholders in both French and English.
The role involves managing inbound customer calls and explaining insurance coverage options with empathy. You will be responsible for navigating multiple systems to identify customer needs and provide appropriate solutions.
The manager will monitor operational results and lead initiatives to improve customer satisfaction, productivity, and profitability. They are responsible for conducting quarterly PeakOS assessments and managing corrective action plans to ensure operational standards are met.
The Quality Specialist monitors and evaluates customer service interactions, including AI-driven flows, to ensure adherence to quality standards and procedures. They provide constructive feedback to staff, participate in calibration sessions, and report on performance trends to improve service quality.
