The Chief Operating Officer will translate the Accident & Health strategy into disciplined execution by overseeing claims, technology, data, and operational excellence. This role is responsible for driving expense efficiency, scaling capabilities, and ensuring a differentiated customer experience across the enterprise.
The Implementation Manager leads the onboarding and integration of new clients, ensuring operational and technical requirements are met through effective project management. They serve as the primary liaison between internal teams and external partners to ensure seamless execution from project initiation to go-live.
The Customer Service Representative will answer inbound calls to provide accurate information regarding travel insurance coverage, website troubleshooting, and purchase inquiries. They will also create cases in Salesforce to address customer needs and act as a liaison with agency partners.
You will lead the infrastructure and site reliability engineering efforts, owning the run-time reliability, observability, and cloud security of the Azure platform. This role involves hands-on engineering, setting technical standards, and mentoring a team to ensure resilient, scalable, and secure operations.
The Senior Software Engineer will design and develop a self-service developer portal using Azure APIM and create embedded React/Next.js web components for partner integrations. They will also collaborate with cross-functional teams to enhance GraphQL APIs and provide technical leadership and mentorship.
The Senior Cash Specialist is responsible for the accurate application of insurance premium payments and the reconciliation of accounts receivable activity. This role also involves resolving unapplied cash items, investigating discrepancies, and providing guidance to team members on cash application processes.
The Business Development Manager is responsible for maintaining and expanding relationships with accounts within an assigned territory to achieve sales quotas and strategic objectives. They will execute penetration strategies, manage travel partner relationships, and utilize CRM tools to track sales activities and market trends.
Design, develop, and maintain full-stack applications using React, Angular, and .NET technologies while collaborating with cross-functional teams. Implement cloud-based solutions on Azure, manage RESTful APIs, and utilize DevOps practices to ensure continuous integration and delivery.
The representative will provide daily phone coverage for the Notice of Loss line, assisting customers with claim setup and inquiries. They are responsible for maintaining accurate records of all interactions and ensuring high-quality service standards are met.
The analyst is responsible for the timely billing, reconciliation, and collection of premium receivables for the Surety division. They will collaborate with internal teams to resolve billing discrepancies and ensure accurate cash application.
Lead the architecture and delivery of enterprise-scale Generative and Agentic AI solutions to transform insurance operations. Establish technical standards for AI evaluation, security, and observability while mentoring engineering teams across the organization.
The Claims Analyst is responsible for adjudicating travel insurance claims by reviewing, settling, or denying requests based on coverage and proof of loss. They must maintain high standards of customer service while managing work queues and adhering to established service level agreements.
The Director of Medical Underwriting will lead a team in clinical risk management, overseeing the evaluation of complex clinical and claims data to quantify risk and influence underwriting strategy. They are responsible for managing team performance, driving process improvements, and serving as a subject matter expert for internal and external stakeholders.
The Business Analyst will contribute to the planning, design, and development of business and financial systems to support core organizational functions. They will gather requirements, analyze data, and collaborate with IT and business stakeholders to ensure efficient system implementation and process flow.
The Senior Knowledge Management Specialist will build and maintain a centralized digital knowledge base to support the insurance value chain. This role involves collaborating with subject matter experts to curate content, ensure regulatory compliance, and optimize searchability for operational efficiency.
The Executive Claims Specialist is responsible for the full handling and control of primary and excess Directors and Officers and Financial Institution claims from inception to resolution. This includes conducting coverage analysis, managing defense counsel, setting reserves, and formulating resolution strategies through negotiation or litigation.
The Senior Product Delivery Manager oversees the end-to-end product implementation process, managing cross-functional teams and coordinating with stakeholders. This role is responsible for defining product objectives, managing resources, and developing mitigation strategies to ensure successful project delivery.
The Product Owner is responsible for managing the product backlog, prioritizing features, and ensuring delivery excellence throughout the SDLC. They collaborate with cross-functional teams to align business needs with technical requirements and drive measurable business outcomes.
The Underwriting Assistant supports the Specialty Auto team by managing the review, processing, and maintenance of underwriting and policy information for new and renewal business. This role involves validating data entry, drafting policy documents, and collaborating with internal and external partners to ensure accurate transaction handling.
The Underwriting Assistant provides pre- and post-quote transaction support, including data entry validation and policy drafting. They also collaborate with internal departments to resolve policy questions and ensure operational excellence.
The VP, Underwriting Manager will lead the Special Risk team to drive profitability, growth, and strategic direction for a complex portfolio of insurance programs. This role involves managing MGU and TPA partnerships, overseeing reinsurance placements, and providing technical leadership and mentorship to the underwriting team.
The Construction Operations Leader manages profit center support operations, including staffing, systems, and vendor spend to drive performance. They also oversee underwriting servicing activities and partner with leadership to ensure high-quality broker experiences and operational scaling.
The AVP will lead the strategic evaluation, selection, and management of complex risks within the Special Risk team to drive profitability and growth. They will also manage key partnerships with MGUs and TPAs while mentoring junior staff and overseeing technical underwriting operations.
The Premium Audit Customer Service Representative manages communication activities related to premium audits by handling inquiries and coordinating between clients and the audit team. They are responsible for maintaining accurate records, preparing audit reports, and ensuring compliance with company policies and industry standards.
The Senior Manager oversees technology-enabled quality assurance, including AI governance, transcript quality, and workflow optimization within contact center and claims operations. This role leads a team to translate quality data into actionable business insights while maintaining standards and driving continuous improvement.
The Business Development Manager is responsible for maintaining and expanding relationships with travel partners to achieve sales quotas and strategic objectives. They will execute penetration strategies, manage regional growth, and leverage technology to provide training and elevate the brand.
The Senior Compliance Analyst is responsible for drafting and filing policy forms and reviewing marketing materials to ensure adherence to state regulations and company guidelines. They also manage complex product projects and collaborate with underwriting, legal, and actuarial teams to support business growth.
The Director will manage and oversee complex property claims, including conducting on-site inspections and investigations. They are also responsible for coordinating vendor operations, managing litigated matters, and supporting enterprise-wide financial initiatives.
The Director of Business Development is responsible for driving new business growth and increasing market share within the travel agency distribution channel. This involves identifying and acquiring new agency partnerships, executing strategic growth plans, and managing relationships with key industry stakeholders.
The AVP of Business Development leads a team of managers to drive growth and market share within the Host Agency vertical. This role involves developing relationship strategies, managing partner engagement, and overseeing sales performance to meet revenue targets.
The role involves managing high-volume contract drafting, negotiation, and litigation for the Accident & Health division while providing strategic legal counsel on regulatory compliance. Additionally, the position requires supervising legal staff, mentoring team members on AI tools, and supporting business units with complex insurance and benefit solutions.
The Business Strategy & Execution Lead acts as a liaison between business units and Digital Services to define operational needs and drive strategic initiatives. This role involves analyzing business performance, coordinating cross-functional project teams, and ensuring the successful delivery of technology-enabled solutions.
The Associate Data Engineer will build and maintain batch and streaming ETL/ELT pipelines to integrate third-party data into underwriting and business intelligence workflows. They will also implement data quality checks, manage cloud data jobs, and ensure the delivery of model-ready datasets for data scientists.
Lead and mentor a team of underwriters to achieve profitable growth for the Crum & Forster Stop Loss team. Oversee portfolio performance, define strategic changes, and ensure compliance with corporate and legislative requirements.
Act as the primary link between business and technology teams to drive the development of insurance product features and process optimizations. Responsible for managing the product roadmap, prioritizing the backlog, and leading Agile ceremonies to deliver measurable business value.
Responsible for the origination, program management, and underwriting of employer stop loss and ancillary insurance products. This role involves driving profitability, managing portfolio performance, and coordinating with actuaries and operations to achieve divisional goals.
Responsible for the origination, program management, and underwriting of employer stop loss, medical excess, and ancillary insurance products. The role involves driving profitability, managing portfolio performance, and coordinating with actuaries and operations to achieve divisional goals.
Manage day-to-day operations of legal management services, ensuring law firms and vendors adhere to billing guidelines and protocols. Coordinate reports and metrics regarding legal spend and performance while serving as the primary contact for E-Billing platforms.
Lead the actuarial strategy and process improvements for the Accident & Health division while managing and mentoring a team of professionals. Perform complex profitability analyses, pricing, and reserving to support underwriting and senior management decisions.
The role involves reviewing medical stop loss claim submissions for accuracy and compliance with plan documents and policies. Responsibilities include calculating reserves, processing payments, and communicating claim decisions to external partners.
Responsible for the origination, program management, and underwriting of ancillary insurance and reinsurance products within the Medical Business Unit. This includes managing portfolio performance, driving profitability, and maintaining relationships with distribution partners.
Conduct on-site prospective and renewal surveys for Middle Market clients to evaluate property risks. Partner with underwriters and claims teams to implement risk improvement recommendations and ensure loss containment.
