Develop and execute end-to-end demand generation campaigns specifically tailored for the enterprise segment to drive quality leads. Own non-paid channels and collaborate with Sales, Marketing, and RevOps to optimize pipeline efficiency.
Cresta
73 Remote Job Openings at Cresta
Lead and manage global employment law matters, providing legal guidance on hiring, performance management, and terminations. Partner with HR and executive leadership to ensure compliance across U.S., European, and APAC jurisdictions.
Build and manage a world-class AI Agent partner ecosystem by designing enablement programs for global SIs, BPOs, and ISVs. Collaborate with Product and Engineering teams to translate technical AI capabilities into scalable training and sales assets.
Lead a team of Solutions Engineers supporting complex sales cycles within the Strategic West segment. Partner with sales leadership to align coverage, coach the team on technical execution, and directly support high-value strategic deals.
Architect and build scalable backend systems for agent assist integrations and authentication frameworks. Ensure high availability and security for real-time conversation systems within complex enterprise ecosystems.
The Partner Program Director owns relationships with partners to enable them to deliver joint solutions and scale Cresta's growth. This includes designing enablement programs, developing go-to-market strategies, and acting as a bridge between partners and internal product teams.
Own relationships with strategic partners to showcase and enable the Cresta AI platform for mutual customers. Act as a trusted advisor by connecting technical capabilities to business outcomes and driving partner-led revenue growth.
Design and maintain scalable backend services, APIs, and distributed systems to power AI-driven customer experience products. Collaborate with cross-functional teams to ensure the reliability, performance, and security of production systems.
Create, deploy, and optimize AI Agents for Fortune 500 customers throughout the product lifecycle. Collaborate with engineers to design evaluations and define AI roadmaps based on data-driven insights.
Design and build scalable backend services to integrate AI Agents with CCaaS platforms for real-time customer conversations. Architect systems for conversation state management and seamless AI-to-human handoffs while ensuring high availability and security.
The role focuses on measuring and quantifying customer value by designing experiments and analyzing conversational and operational data. You will build ROI dashboards and translate complex data insights into business narratives for strategic customer engagements.
Develop and execute end-to-end demand generation campaigns specifically tailored for the enterprise segment to drive quality leads. Manage non-paid channels and collaborate with Sales and RevOps to optimize pipeline efficiency and account engagement.
Design, build, and deploy AI applications using Cresta SDKs and APIs to integrate with contact center platforms. Collaborate with Customer Success and Engineering teams to resolve technical issues and drive value for enterprise customers.
Build and own the analytical infrastructure for the GTM engine, translating data from Sales, Marketing, and Customer Success into actionable insights. This includes owning recurring reporting, designing scalable dashboards, and automating manual processes to improve operational efficiency.
Own the strategy, roadmap, and execution of the company website to drive organic traffic and pipeline. Lead a continuous CRO experimentation program and manage external agencies and internal stakeholders to optimize the web experience.
Partner with Fortune 500 customers to drive AI product adoption and measure business outcomes through strategic consulting. Act as a hybrid of a strategy consultant and AI product expert to execute process change management and ensure value realization.
Own the end-to-end customer lifecycle for APAC accounts, focusing on onboarding, renewal, and expansion. Establish foundational Customer Success playbooks and processes to scale the region's operations.
Own and evolve foundational platform capabilities, specifically focusing on Identity and Access Management (IAM) to ensure secure and scalable enterprise AI operations. Define the product roadmap and partner with engineering and security teams to deliver capabilities for AI agents and human workflows.
Build and maintain technical demo environments, pilots, and proof-of-concepts to showcase AI-powered platform capabilities. Collaborate with Product and Engineering teams to develop integrations and tools that streamline the presales process.
Investigate and resolve complex technical issues related to APIs, databases, and telephony to ensure a smooth customer experience. Collaborate with Engineering and Product teams to escalate bugs and maintain comprehensive technical documentation.
Lead the design and deployment of AI conversation models for contact center agents and virtual agents across EMEA. Manage end-to-end AI delivery projects from discovery through optimization while empowering customers via the Opera platform.
Build the sales pipeline through outbound prospecting and inbound qualification across diverse APAC markets. Collaborate with Sales and Marketing to execute outreach campaigns and generate qualified meetings with executives.
Build and lead the global partner marketing function to drive partner-sourced and influenced pipeline across ISVs, GSIs, and cloud marketplaces. Develop joint value propositions and operationalize a scalable partner marketing model to accelerate revenue growth.
Collect and preprocess structured and unstructured data to build and evaluate machine learning models. Develop data visualizations and dashboards to communicate findings and support data-driven decision-making.
Assist in designing, building, and tuning AI conversation models for real-time coaching and virtual agents. Collaborate with cross-functional teams and customers to deliver AI solutions that meet business objectives across various verticals.
You will develop, deploy, and optimize AI agents while integrating them with external systems to solve practical customer problems. Additionally, you will collaborate with customers and internal teams to gather requirements, conduct demos, and provide technical guidance for successful AI deployments.
The Senior IT Engineer will lead the management and maintenance of macOS and Windows environments while overseeing identity and access management systems. They will also develop automation scripts, manage device lifecycles, and provide expert-level technical support to staff.
The Director of Product Marketing will lead regional go-to-market strategy and narrative development for EMEA and APAC markets. They will act as a bridge between global product marketing and regional teams to ensure platform positioning resonates with local buyers and competitive dynamics.
The Enterprise Account Executive will manage complex sales cycles for Fortune 1000 companies, from initial contact to contract closure. They will also build relationships with key executives and collaborate with internal teams to deliver an exceptional customer experience.
Drive revenue growth by leading complex sales opportunities and building a high-quality pipeline of strategic prospects. Partner with cross-functional teams and serve as a trusted advisor to senior executives to expand the company's footprint.
Drive revenue growth by leading complex sales opportunities and building a high-quality pipeline of strategic prospects. Collaborate cross-functionally with product and marketing teams while serving as a trusted advisor to senior executives at Fortune 500 companies.
You will design and maintain core infrastructure, including developer toolchains and multi-cloud Kubernetes clusters. Additionally, you will automate operations and build machine learning infrastructure to support AI team workflows.
The role involves designing and maintaining core infrastructure, including developer toolchains and multi-cloud Kubernetes clusters. You will also focus on automating operations and building machine learning infrastructure to support AI team workflows.
The VP of Partnerships will define and execute the EMEA partnership strategy to drive revenue growth through system integrators, resellers, and BPOs. This role involves leading high-impact strategic deals and collaborating across global teams to expand the company's enterprise footprint.
You will design and maintain core infrastructure to support engineering workflows, including deployment pipelines and developer tools. Additionally, you will manage multi-cloud Kubernetes clusters and build infrastructure to support large-scale machine learning operations.
You will design and build core infrastructure to empower engineering workflows and ensure the reliability of multi-cloud Kubernetes clusters. Additionally, you will focus on automating operations and building machine learning infrastructure to support AI model training and deployment.
The Sales Enablement Manager will build and scale enablement programs for EMEA and APAC GTM teams to accelerate ramp times and improve sales performance. They will partner with regional leadership to deliver field-driven training, coaching, and localized content that aligns with global strategy.
You will lead and grow a team of Demo Engineers to build scalable, high-impact demo infrastructure and personalized experiences for pre-sales. This role involves defining the vision, standards, and operating model for demo engineering while collaborating across product and sales teams.
You will design intuitive builder experiences for AI tools that automate tasks and augment human agents. This includes collaborating with various teams to define problem spaces and conducting user research to enhance the product.
Design and animate high-performing motion graphics across various formats, including product walkthroughs, feature launches, and social media assets, while transforming raw product screens into stylized UI animations. This role involves owning the end-to-end video lifecycle, collaborating cross-functionally, and building/maintaining a library of product marketing videos.
The role involves assisting with all phases of AI Delivery projects, including designing, building, deploying, and tuning AI solutions for contact center agents and virtual agents. This requires close collaboration with cross-functional teams and potentially direct customer engagement to align solution designs.
Senior Machine Learning Engineer - Automatic Speech Recognition (ASR)
Cresta
·
Full Time
·
3 months ago
Cresta
The role involves designing, implementing, and maintaining evaluation frameworks to measure model performance across ASR and NLP systems, while leading ASR quality improvement efforts through error analysis and metric definition. Responsibilities also include developing, training, and deploying machine learning models for speech recognition and downstream tasks, and partnering with research to deploy improvements.
This role involves leveraging domain expertise in Customer Experience ecosystems to serve as the authoritative source on Cresta's platform integrations and technical benefits. The architect will own the Technical Architecture blueprint from pre-sales through post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across all internal teams.
The Accountant will execute period-end close activities, including preparing journal entries and reconciliations, while also managing vendor bills, Accounts Receivable, and expense reports. This role involves partnering with Sales, Finance, and HR to support and scale the accounting function.
Define and lead the technical vision for next-generation Agentic AI systems, architecting scalable, production-grade LLM systems that integrate reasoning, retrieval, planning, and tool use into intelligent workflows. Own the evaluation strategy for complex AI systems, proactively mitigating failure modes like hallucinations and prompt brittleness while defining measurable quality standards.
The engineer will be responsible for designing, developing, and maintaining scalable and robust backend architectures for AI Agent solutions and proprietary models. This includes leading initiatives to enhance system reliability, optimizing server response times, and implementing security and cost-reduction strategies.
The Senior Fullstack Engineer will design, develop, and maintain end-to-end features for Cresta’s no-code processing platform, building intuitive UI components and architecting backend services to power dynamic configuration workflows. This role involves close partnership with ML engineers to expose conversation intelligence accessibly and ensuring the platform scales effectively.
The Embedded Expert will work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera, which involves configuration, monitoring trends, and building insight reports. Key duties include obtaining Opera certification, utilizing analytics tools to identify topics, responding to ad hoc analysis requests, and mentoring customer analysts.
The lead will be responsible for building systems that power the top-of-funnel motion by transforming signals, enrichment data, and automation tools into measurable pipeline impact. This involves designing and operating enrichment waterfalls and translating prioritized audiences into actionable sequences and workflows for SDRs.
The Field Marketing Manager will be responsible for owning the event experience from concept to execution, developing event strategies aligned with pipeline goals, and managing complex enterprise-level event programs. This role also involves owning pipeline and event ROI reporting, leading cross-functional alignment, and managing event budgets.
The Account Manager will be responsible for driving upsells, renewals, and long-term customer value while playing a central role in shaping and co-building the Account Management function from the ground up. Key duties include building enduring partnerships, demonstrating grit and follow-through across complex cycles, and ensuring operational excellence internally and externally.
The Enablement Manager – AI Agent will develop and deliver programs to educate sellers on Cresta’s AI Agent product and its capabilities. This role involves translating complex AI concepts into clear narratives and defining best-practice sales motions for AI Agent opportunities.
Senior Frontend Software Engineer (Screen Recording) - Platform
Cresta
·
Full Time
·
4 months ago
Cresta
The role involves building and maintaining a robust platform for frontend development, focusing on desktop screen capturing and analytics systems. The engineer will work closely with product and engineering teams to enhance compliance and QA processes.
Lead and execute Cresta’s global Talent Acquisition strategy to support rapid growth across regions and functions. Build, scale, and lead a high-performing internal Talent Acquisition team while ensuring an exceptional candidate experience.
The Infrastructure Engineer/SRE will design, build, and advance the core infrastructure to enable the engineering team to work efficiently and securely. Responsibilities include building developer tools, ensuring reliability of Kubernetes clusters, and automating operations.
The Infrastructure Engineer/SRE will design, build, and advance the core infrastructure to enable the engineering team to work efficiently and securely. Responsibilities include building developer tools, ensuring reliability of Kubernetes clusters, and automating operations.
The role involves developing, configuring, deploying, and optimizing state-of-the-art AI agents using LLMs, while building seamless integrations with external enterprise systems like APIs and CRMs. This engineer will also collaborate closely with customers to gather requirements, provide technical guidance, and ensure high-impact, cost-effective AI agent deployments.
As a Forward Deployed Engineering Intern, you will assist in developing and configuring AI agents, build and test integrations, and support performance tuning. You will work with customers and internal teams to understand requirements and iterate on solutions.
Design, implement, and maintain backend services and APIs to support applications. Collaborate with cross-functional teams to deliver end-to-end solutions.
Lead end-to-end AI deployments, ensuring successful launch and measurable business outcomes. Act as a trusted partner to customers, translating their business goals into effective AI solutions.
The Customer Strategy Director will act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions with their goals. They will lead customer engagements and ensure proposed solutions support key initiatives.
The Senior Software Engineer will design, scale, and operate distributed services for Cresta’s voice ecosystem. Responsibilities include leading the development of backend microservices and collaborating with cross-functional teams to implement innovative features.
The Director, Enterprise Sales will lead a team of Enterprise Account Executives to drive new business and expand key accounts. Responsibilities include recruiting and developing the team, managing performance, and collaborating with cross-functional teams to achieve business goals.
The role involves designing, building, and maintaining low-latency serving stacks for ML models, as well as automating training pipelines and optimizing performance at scale. Additionally, the engineer will create reusable SDKs and mentor others on production ML best practices.
The Forward Deployed Product Manager will own the deployment lifecycle for AI Agents, ensuring successful implementation and optimization. They will also lead customer relationships and facilitate workshops to align on use cases and success criteria.
As an AI Agent Engineer, you will develop, configure, deploy, and optimize AI agents while ensuring high-impact deployments. You will collaborate with customers and internal teams to gather requirements and refine solutions.
You will own the deployment lifecycle for AI Agents, from pre-sale scoping to post-go-live optimization. Additionally, you will lead customer relationships and facilitate workshops to align on agent use cases and success criteria.
Design, implement, and maintain backend services and APIs to support applications while collaborating with cross-functional teams. Monitor and troubleshoot performance issues in distributed systems and databases.
Design and develop features for Cresta’s no-code processing platform, including building UI components and backend services. Collaborate with ML engineers to expose conversation intelligence and ensure system reliability and scalability.
As a Solutions Engineer, you will act as a consultative partner to customers, uncovering their business objectives and designing AI-driven solutions. You will lead technical discovery sessions and deliver tailored product demonstrations to showcase Cresta's capabilities.
The Salesforce Developer will build and optimize Salesforce Flows, Apex triggers, and integrations to support Cresta’s revenue engine. They will collaborate with RevOps and Sales teams to implement scalable systems and maintain documentation, testing, and release cycles.
As a Strategic Solutions Engineer, you will partner with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You will connect with customer stakeholders to understand their business goals and architect intelligent solutions that leverage AI technologies.
Own the sales experience while building and managing relationships with key decision-makers and executives. Run complex sales cycles from initial contact to close.
