Drive customer satisfaction and loyalty by managing strategic relationships and delivering tailored ClickUp solutions for a diverse client portfolio. Analyze product usage data to provide actionable recommendations and ensure successful technical adoption of the platform.
ClickUp
50 Remote Job Openings at ClickUp
Design and implement backend APIs and services that power user-facing AI product features and agent-driven experiences. Own features end-to-end from technical design through implementation, testing, and production monitoring.
The Director of Technical Support will own the end-to-end strategy and execution of ClickUp's technical support function, leading a global team to resolve complex product issues. This role involves bridging the gap between Support, Product, and Engineering to influence the product roadmap and implementing AI-powered workflows to scale efficiency.
Lead the strategy and operational execution for Technical Account Management (TAM) across Professional Services and Customer Success. Architect and manage AI-driven workflows to automate customer health inspection, services delivery, and operational insights.
Design and maintain AI-powered automations and integrations within Zendesk and other CX platforms to reduce manual support effort. Partner with cross-functional teams to optimize data flow between Salesforce, ClickUp, and various AI tools to improve operational excellence.
The role focuses on broadcasting product innovation through high-impact feature launches and customer value stories. It involves architecting AI-powered marketing systems and managing end-to-end lifecycle messaging to drive user activation and retention.
Lead end-to-end AI-driven video production to create social content, product demos, and campaign assets. Develop and document repeatable AI video workflows to increase production velocity and quality.
Lead the Cloud Platform team to deliver scalable, cost-efficient AWS infrastructure and align platform roadmaps with AI and enterprise business goals. Manage a distributed senior engineering team while driving automation, reliability, and security across multi-region growth.
Own the platform-native social strategy across X, LinkedIn, and TikTok to drive measurable growth in reach and engagement. Build AI-powered systems and automated workflows to operationalize social execution and scale distribution.
Lead and coach a team of Technical Account Managers supporting mid-market and enterprise customers across AMER to drive adoption and retention. Develop AI-augmented workflows and operational rhythms to scale customer coverage and improve business outcomes.
Senior Technical Account Manager - Customer Success (AMER)
ClickUp
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Full Time
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20 days ago
ClickUp
Act as a strategic technical partner to ensure customers achieve measurable success through ClickUp's platform and AI features. Responsibilities include leading onboarding, mapping workflows using the IER framework, and driving the adoption of AI agents and automation.
Own the technical architecture and roadmap of the data platform, balancing scalability, cost, and reliability. Lead complex cross-functional initiatives and mentor senior engineers to raise overall engineering quality.
The Technical Account Manager is responsible for onboarding customers, managing account health, and designing optimized workflows using the ClickUp platform. They must leverage AI tools daily to accelerate execution and guide customers in adopting AI-native features to drive business outcomes.
Design and operate the MCP server platform and agent orchestration layer to automate GTM workflows. Build AI-powered internal applications and infrastructure using TypeScript, Node.js, and Python on AWS.
Drive net new business by identifying and converting high-value enterprise prospects into customers. Lead expansion efforts within existing accounts to uncover upsell opportunities and maximize adoption across business units.
The Senior Manager will drive the rhythm of business for Support leadership by optimizing CX operations through AI, automation, and data-driven insights. They will lead strategic initiatives to improve customer retention, expansion, and operational efficiency across global support functions.
Drive forecasting, deal inspection, and capacity planning for the Solutions Engineering and Consulting teams to accelerate revenue growth. Lead the AI transformation of pre-sales operations by building automated workflows and AI agents to increase productivity.
Own the reliability, automation, and delivery infrastructure for the Go-To-Market technology stack, including Salesforce and NetSuite. Manage cloud infrastructure and deployment pipelines for AI-powered workloads on GCP and AWS.
Design and operate AI-powered automations and agentic workflows to optimize Go-To-Market business operations. Build and maintain integrations across Salesforce, NetSuite, and various iPaaS platforms to eliminate manual toil and accelerate revenue workflows.
Design, optimize, and scale search infrastructure using OpenSearch and ElasticSearch to ensure fast and accurate results. Collaborate with AI and product teams to build vector search capabilities and improve real-time indexing pipelines.
The role focuses on creating collaboration workflows and improving productivity through AI-driven UX and high-fidelity prototypes. Responsibilities include conducting user research, collaborating with cross-functional teams, and automating engineering handoffs.
Design, optimize, and scale search infrastructure using OpenSearch and ElasticSearch to improve relevance and speed. Collaborate with AI and product teams to build vector search capabilities and real-time indexing pipelines.
Develop and maintain critical shared services and API tooling to support platform capabilities and AI initiatives. Collaborate across teams to establish API governance and manage service lifecycles from design to production.
Own and evolve the AI systems for ClickUp's voice platform, focusing on real-time streaming transcription and voice-to-action pipelines. Design and optimize speech-to-text pipelines and integrate LLM-powered post-processing for improved accuracy and formatting.
Shape the high-level product direction and AI strategy for ClickUp's converged workspace at a company-wide level. Drive the resolution of complex product questions by building functional prototypes and synthesizing data and market signals.
Own the vision, roadmap, and delivery for a specific product surface while balancing short-term wins with long-term investments. Use AI tools to prototype ideas, conduct continuous discovery, and iterate based on data and customer signals.
The role involves administering and maintaining PostgreSQL databases on AWS to ensure high availability, security, and performance. Key tasks include proactive monitoring, patching, backup management, and supporting application teams with query tuning.
The Senior TAM acts as a strategic partner managing the post-sales customer lifecycle, focusing on onboarding, adoption, and technical enablement. They are responsible for mapping business processes to ClickUp solutions and driving the adoption of AI and automation to ensure measurable business outcomes.
The Staff Product Manager will define and own a cross-functional problem space while driving strategic alignment across multiple product areas. They are responsible for prototyping workflows, mentoring senior PMs, and representing the product voice in leadership discussions.
You will architect and build efficient, reusable frontend features in Angular while collaborating with backend, integration, and design teams. Additionally, you will manage project priorities, ensure code quality through testing, and resolve performance or scalability issues.
You will architect efficient, reusable frontend features in Angular while collaborating with designers, backend engineers, and product teams. Additionally, you will manage project priorities, resolve performance issues, and ensure code quality through rigorous testing.
You will design and maintain a platform for creating and managing intelligent AI agents with a focus on multi-agent coordination. Additionally, you will integrate various LLMs and develop evaluation frameworks to ensure system-level performance and scalability.
You will architect and implement scalable AI platform services while directly applying large language models to deliver intelligent product features. This role involves building robust backend systems, managing model lifecycles, and ensuring high performance and security across the AI infrastructure.
Lead the design, development, and deployment of AI-powered features while orchestrating multiple LLMs to deliver personalized user experiences. Collaborate cross-functionally to translate user needs into technical solutions and ensure the scalability and performance of AI products.
Lead the design, development, and deployment of intelligent, user-facing AI features and products. Collaborate with cross-functional teams to integrate LLMs and ensure the scalability and performance of AI-powered solutions.
You will architect and implement scalable AI platform services while directly applying large language models to build intelligent product features. Additionally, you will manage model lifecycle, infrastructure, and integration strategies to ensure high performance and security across the platform.
Design and maintain a robust platform for creating and managing intelligent AI agents with a focus on multi-agent coordination. Collaborate with cross-functional teams to integrate LLMs and orchestration frameworks while ensuring system scalability and data privacy compliance.
The Principal Frontend Engineer will define and drive the long-term technical architecture strategy across product surfaces and platform investments. They will lead cross-team initiatives to solve complex challenges in performance, scalability, and developer productivity while mentoring senior engineering staff.
You will build and improve core product features using Angular and React while collaborating with cross-functional teams. Additionally, you will architect reusable frontend code and ensure high product quality through rigorous testing and performance optimization.
Lead the design and development of major frontend systems while architecting scalable, reusable patterns to improve product quality. Partner with cross-functional teams to deliver high-quality features and mentor engineers to elevate frontend craftsmanship.
Lead the design and development of major frontend systems while architecting scalable, reusable patterns to improve product quality. Partner with cross-functional teams to deliver high-quality features and mentor engineers to elevate frontend craftsmanship.
You will build and improve core product features using Angular and React while collaborating with cross-functional teams. Additionally, you will architect reusable frontend code and ensure high product quality through rigorous testing and performance optimization.
The Principal Frontend Engineer will define and drive the long-term technical architecture strategy across product surfaces and platform investments. They will lead cross-team technical initiatives, mentor senior staff, and partner with leadership to ensure high-quality, scalable frontend systems.
Bilingual Senior Technical Account Manager - Customer Success (AMER)
ClickUp
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Full Time
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4 months ago
ClickUp
The Senior Technical Account Manager acts as the strategic and technical owner of the customer relationship, ensuring measurable success through the ClickUp product and AI features, which includes leading onboarding, managing account health, and driving adoption.
The Engineering Manager will provide hands-on technical guidance, ensuring best practices in software development, architecture, and design while leading, mentoring, and growing a team of engineers. This role drives the development of new features, addresses performance and reliability challenges, and ensures operational excellence for the core platform APIs and experiences.
The Engineering Manager will provide hands-on technical guidance, ensuring best practices in development and architecture, while leading, mentoring, and growing a full-stack engineering team. This role drives feature development, addresses performance and reliability challenges, and ensures operational excellence for core platform APIs and experiences.
Build and own end-to-end features and systems with a focus on performance and detail. Collaborate with stakeholders to deliver a world-class product and drive improvements in existing systems.
Develop and maintain robust, scalable backend systems using Node.js, collaborating with cross-functional teams. Troubleshoot and debug issues, optimize database queries and code for performance, and share knowledge to foster growth.
The role involves driving new business by engaging with high-value enterprise prospects and delivering tailored solutions. Additionally, it includes leading expansion efforts within existing accounts and collaborating with various teams to optimize sales processes.
The Integration Services Consultant will maintain and optimize customer integrations, ensuring reliability and performance. This role involves troubleshooting, enhancing, and future-proofing integrations to support productivity for teams globally.