The Global Benefits Specialist will manage benefits operations, including enrollments, reconciliations, and vendor coordination across global entities. They will also create educational resources for team members and leverage AI and automation to improve internal processes.
You will lead and scale the mid-market onboarding function, establishing frameworks and metrics to ensure high-quality, repeatable customer deployments. You will also manage team performance, capacity planning, and cross-functional partnerships to drive onboarding velocity and long-term customer retention.
The Sales Director will drive revenue growth by identifying opportunities within the mid-market and Enterprise hotel landscape. They will build and execute sales strategies, conduct virtual client presentations, and represent the company at industry events.
The Advanced Support Coach manages complex payment issues including chargebacks, disputes, and reconciliation while proactively onboarding hoteliers to payment systems. They also act as a product advocate by relaying insights from payment issues to the product and engineering teams.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients in their assigned territory.
Lead and develop a regional team of Onboarding Project Managers and Coaches to ensure high-quality customer onboarding experiences. Personally oversee strategic accounts while driving regional performance metrics and fostering cross-functional collaboration.
The Manager of Customer Recovery leads a specialized team to mitigate churn and transform high-risk accounts into long-term brand advocates. They oversee cross-functional recovery operations and implement systemic feedback loops to improve product and customer experience.
You will lead the technical direction and architectural standards for the data analytics platform while owning data modeling and warehouse design. Additionally, you will drive AI-readiness initiatives and mentor a team of analytical engineers to ensure a scalable and reliable data ecosystem.
