Appficiency

The Senior Support Consultant will lead and mentor the Managed Services team while owning the support strategy and delivery for a portfolio of 8-10 client accounts. They are responsible for ensuring high-quality service delivery, driving platform optimization, and serving as the primary strategic contact for key client stakeholders.

The Senior Support Consultant will lead and mentor the Managed Services team while overseeing support strategy and delivery for a portfolio of 8-10 client accounts. This role involves managing incident resolution, driving platform optimization, and serving as the primary strategic contact for key client stakeholders.

Lead all phases of NetSuite implementation, from requirements gathering and buildout to testing and user training. Manage multiple client engagements simultaneously while mentoring junior consultants and designing complex business solutions.

The Director will oversee global delivery operations in Japan, ensuring client implementations are delivered on time, on budget, and in alignment with company standards. They are responsible for strategic team direction, resource allocation, and fostering a culture of continuous improvement while managing key client relationships.

The Senior Salesforce Technical Architect leads the design, strategy, and governance for complex, enterprise-wide Salesforce implementations, acting as a trusted advisor to clients on technical solutions and integration architecture. This role involves owning technical discovery, solution design, client-facing delivery through workshops, and managing/mentoring a small team of technical consultants and developers.