Support Engineer
Provide technical support to resolve customer issues and maintain system functionality. Document technical problems and solutions to ensure efficient service delivery.
Data is based on 815 job openings.
The salary range for support engineer is anywhere between $50,000 to $130,000 per year.
Below is a breakdown of salary data by years of experience:
| Experience | Minimum salary | Average salary | Maximum salary |
|---|---|---|---|
| Entry Level Support Engineer (0-1 years) | $50,000 | $57,500 | $65,000 |
| Junior Support Engineer (2-4 years) | $65,000 | $77,500 | $90,000 |
| Senior Level Support Engineer (5-9 years) | $90,000 | $100,000 | $110,000 |
| Lead Level Support Engineer (10+ years) | $110,000 | $120,000 | $130,000 |
The salary range for entry-level support engineer is between $50,000 and $65,000 per year.
The salary range for senior-level support engineer is between $90,000 and $110,000 per year.
Yes, Support Engineer positions can be fully remote. Companies such as Boulevard, Ciklum, The Storytelling Company are hiring remotely for Support Engineer. Check out the latest remote Support Engineer job openings below.
Yes, there are 815 remote job openings:
Provide technical support to resolve customer issues and maintain system functionality. Document technical problems and solutions to ensure efficient service delivery.
Provide first-level technical support for customer-facing technology services, manage inbound requests, and guide customers through troubleshooting, resolution, or functional training. Meet service-level requirements, own requests through resolution, support escalations, and escalate issues to advanced support when appropriate.
Provide remote, client-focused technical support for AV, IT, and software systems while managing ticket queues and ensuring SLA compliance. Collaborate with global teams in Amsterdam and Charlotte to hand over cases and drive improvements to support processes.
The Support Engineer will lead complex technical investigations for top-tier accounts by analyzing logs, code, and API behavior. They will also bridge the gap between support and engineering by providing actionable evidence and coaching team members on technical issues.
The Support Engineer will own and resolve complex technical issues by investigating application behavior across the stack using Go, TypeScript, and SQL. They will collaborate with Engineering and Customer Success teams to improve workflows and advocate for customer needs.
Serve as the primary technical responder for escalated support tickets and perform technical investigations to ship bug fixes. Collaborate with Engineering, Product, and Customer Success teams to resolve issues and improve product documentation.
You will manage the incident queue by responding to and resolving L0 issues while escalating complex problems to engineering with clear documentation. Additionally, you will build and maintain a knowledge base using AI to create runbooks and identify recurring patterns to improve system stability.
The Support Engineer will triage, investigate, and resolve technical support tickets related to CRM, data, and system integrations. They will also collaborate with development and product teams to build AI-assisted workflows and maintain comprehensive documentation for recurring issues.
The Technical Support Specialist will perform first-level technical support for customer-facing solutions and respond to support queries. They are responsible for symptom assessment, root cause analysis, and guiding customers through problem resolution.
The Support Engineer will perform first-level technical support for customer-facing solutions and manage inbound requests through to resolution. They will also monitor functional escalations and act as a customer advocate while adhering to established service level agreements.