The VP of Customer Success will define and lead the holistic customer success strategy to drive engagement, retention, and growth. This role involves managing the customer success team, fostering cross-functional alignment with GTM teams, and ensuring customers realize maximum value from the platform.
Manage global full-cycle recruiting for technical and non-technical roles, partnering with leaders and hiring managers on hiring strategies, talent pipelines, and candidate experience. Support onboarding, offboarding, HRIS workflows, light IT coordination, compliance, and broader People Operations initiatives.
The Support Engineer will deliver exceptional customer experiences by investigating issues, providing solutions, and collaborating with the Product Engineering team to diagnose bugs. They will also tune AI agents to optimize frontline support and maintain comprehensive documentation for customer self-service.
