Technical Customer Service and Sales Representative
Provide technical support and customer service for financial software platforms via inbound phone calls. Educate customers on product solutions and identify opportunities for upselling.
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Provide technical support and customer service for financial software platforms via inbound phone calls. Educate customers on product solutions and identify opportunities for upselling.
You will serve as the primary point of contact for customers to resolve issues, answer inquiries, and identify sales opportunities. This role requires balancing high-volume customer support with active sales efforts to enhance the customer experience.
You will serve as the primary point of contact for customers to resolve issues, answer inquiries, and identify sales opportunities. This role requires balancing high-volume customer support with the promotion of additional services to enhance customer value.
The representative will manage social media channels by responding to customer comments and messages across platforms like Facebook, Instagram, and TikTok. They will also resolve customer issues such as shipping delays and product defects while providing product recommendations.
You will meet virtually with members to explain and enroll them in life, accident, and supplemental health insurance benefit options. Additionally, you will conduct policy reviews, provide ongoing customer support, and maintain accurate documentation while following compliance guidelines.
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The role involves providing first- and second-level customer support, managing orders, and resolving complex billing or product-related enquiries via telephone and email. You will also be responsible for documenting all interactions in internal systems and collaborating with various departments to ensure efficient service delivery.
Act as the first point of contact for customers to solve problems and answer questions. Identify opportunities to provide additional value through sales to improve customer experience and earnings.
Provide professional customer service and sales support in Italian and English for international travel-related enquiries. Manage bookings, resolve complaints, and maintain accurate customer records within a fast-paced contact centre environment.
Provide pre- and post-flight travel support to international passengers via voice calls and written correspondence in German and English. Utilize airline reservation systems to resolve queries and complaints while meeting strict quality and service-level KPIs.
Conduct outbound calls to hospitality businesses to introduce a healthcare membership program and qualify leads. Maintain organized records of customer interactions and assist in developing outreach strategies within a startup environment.
Handle inbound calls regarding wireless handset insurance claims and provide one-call resolutions. Actively sell In-Home warranty services to customers during every interaction.
You will handle inbound calls regarding wireless handset insurance claims and guide customers through the claim procedure. Additionally, you are responsible for selling in-home warranty services and providing timely resolutions to customer inquiries.
The role involves data entry and typing tasks while providing customer service and sales support. Employees must communicate with clients via email as needed.
The representative serves as the primary point of contact for healthcare providers, resolving issues related to benefits, billing, and authorizations via calls and chats. They must navigate multiple systems to provide support while promoting self-service digital tools to enhance provider satisfaction.
The Provider Advocate serves as the primary point of contact for healthcare providers, resolving issues related to billing, claims, and authorizations via calls and chats. They are responsible for navigating multiple systems to provide accurate information and promoting the use of self-service digital tools.
Serve as the primary point of contact for healthcare providers to resolve issues regarding benefits, billing, and authorizations via phone and chat. Collaborate with internal partners and promote self-service digital tools to ensure efficient issue resolution and provider satisfaction.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and complete industry certifications to provide expert travel recommendations.
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Provide bilingual customer service and Level 1-2 technical support via phone and chat. Troubleshoot connectivity issues and document interactions using CRM tools while escalating complex cases.
Provide virtual support to clients by explaining benefit programs and assisting with enrollment processes. Maintain accurate digital records and build long-term relationships through professional follow-up and communication.
The Customer Service Representative manages inbound and outbound communications to resolve customer inquiries efficiently. They are responsible for de-escalating issues, tracking call information, and maintaining professional service standards.
Provide professional inbound and outbound call support to clients while following specific protocols and guidelines. Document customer inquiries in a database and perform follow-ups to ensure a high-quality customer experience.
The representative will manage incoming calls from members and fitness clubs, providing professional assistance regarding fitness programs and products. They are responsible for accurately recording information, resolving member inquiries, and coordinating necessary follow-up actions with internal teams.
The representative will answer inbound calls from Veterans and healthcare providers to resolve inquiries and provide information. They are responsible for documenting call details accurately and maintaining high-quality service standards.
The representative will handle customer service inquiries via phone, email, and chat, including billing questions and service requests. They are also responsible for managing emergency calls related to power outages and educating customers on energy programs.
The Customer Service Representative acts as a liaison between customers and service technicians by coordinating schedules and resolving inquiries. They are also responsible for managing administrative tasks, facilitating collection efforts, and maintaining accurate records in service software.
The representative is responsible for answering incoming calls from providers, members, and health plans to assist with benefit information and problem resolution. They must accurately record information in proprietary systems and maintain professional communication while meeting performance standards.
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