Provide bilingual customer service and Level 1-2 technical support via phone and chat. Troubleshoot connectivity issues and document interactions using CRM tools while escalating complex cases.
Bilingual Customer Service Technical Support Representative (Spanish/English)
Remote – NY – prefer near Plainview, NY or near Ocala, FL $17 - 18/hour + overtime | 365 days, 24/7 operation
We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer ServiceTechnical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply.
What You’ll Do
Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed
What You Bring
Fluent Spanish English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
Strong typing and multitasking skills (navigate multiple systems while assisting customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction-free workspace
Pay & Schedule
Pay: $17–18 per hour, depending on experience
Overtime available
Paid training
This is a 24/7/365 operation, including weekends and holidays
Schedule Available:
Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you will be notified in advance whenever possible)
Candidates must have the flexibility and ability to work any shift as needed
Shift preferences and availability will be discussed during the interview process
Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
Why Apply?
Remote work with a customer-focused, remote-friendly team
Opportunity to build both customer service and technical support skills
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
