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AV Staffing Solutions

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

Posted 4 months ago
United States
$17 - $18 per hour
0-2 years experience
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AI Summary

Provide bilingual customer service and Level 1-2 technical support via phone and chat. Troubleshoot connectivity issues and document interactions using CRM tools while escalating complex cases.

Bilingual Customer Service Technical Support Representative
(Spanish/English)

Remote – NY – prefer near Plainview, NY or near Ocala, FL
$17 - 18/hour + overtime | 365 days, 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT
Spanish/English Customer Service Technical Support Representatives. This is a fully remote
role supporting a 365-day, 24/7 call center.
Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do
  • Provide excellent customer service via phone and chat in Spanish and English
  • Greet customers, verify accounts, listen carefully, and show empathy
  • Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
  • Use tools such as Freshdesk, Sonar CRM and other internal systems
  • Document all interactions accurately and follow procedures/SLAs
  • Escalate complex issues to senior technicians when needed

What You Bring
  • Fluent Spanish English (spoken and written)
  • 1+ year of customer service experience (call center/help desk preferred)
  • Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
  • Strong typing and multitasking skills (navigate multiple systems while assisting customers)
  • Professional, patient, and calm with upset or frustrated customers
  • Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
  • Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
  • Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule
  • Pay: $17–18 per hour, depending on experience
  • Overtime available
  • Paid training
  • This is a 24/7/365 operation, including weekends and holidays
Schedule Available:
  • Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you will be notified in advance whenever possible)
  • Candidates must have the flexibility and ability to work any shift as needed
  • Shift preferences and availability will be discussed during the interview process
  • Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)

Why Apply?
  • Remote work with a customer-focused, remote-friendly team
  • Opportunity to build both customer service and technical support skills
  • Supportive team environment

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