You will build and lead a new SMB client strategy pod, designing a one-to-many service model to drive retention and product adoption at scale. This involves creating customer education programs, managing lifecycle campaigns, and partnering with product teams to translate SMB needs into roadmap priorities.
You will own and execute high-impact design initiatives across marketing campaigns, partnerships, and brand touchpoints. Additionally, you will build scalable design systems and provide creative direction to elevate the work of the broader design team.
The Director of PR & Communications will build and lead the company's earned media strategy, managing relationships with media outlets and stakeholders. They will also develop thought leadership platforms and oversee executive communications to drive brand awareness.
The Manager of Accounting Operations will oversee accounts payable, expense management, and travel operations while building out the company's procurement function. They will also partner cross-functionally to streamline processes and utilize AI tools to improve financial workflows.
Own product analytics for key areas by partnering with Product, Engineering, and Design to define success criteria and measurement plans. Build data models and dashboards to analyze user behavior and conversion funnels while validating product launches and monitoring performance.
Own the development and optimization of AI agents by translating customer needs into concrete behavioral requirements and boundaries. Collaborate with engineering and product teams to refine the agentic orchestration system and ensure high-quality, reliable outputs.
Own end-to-end design for assigned features, ensuring user-centered and polished solutions. Collaborate with PMs, engineers, and design to deliver cohesive user experiences.
