The Account Executive is responsible for prospecting new clients, generating qualified leads, and managing the full sales cycle to drive revenue. They will also maintain an active sales pipeline and build long-term relationships with mid-sized business clients.
The role serves as a senior escalation point for complex technical issues, providing advanced support to end users and internal staff. You will also mentor junior team members and perform root cause analysis to improve overall service quality.
The IT Support Specialist will investigate and resolve escalated technical issues across various environments, including virtual desktops, networking, and Microsoft technologies. They are responsible for maintaining thorough documentation, managing user access, and providing professional support through multiple communication channels.
Lead, coach, and develop a geographically distributed Tier Two Specialist team while managing workload, escalation standards, and operational performance metrics. Oversee complex incidents and ensure effective communication and handoffs across various technical and operational departments.
The Hardware Sales Specialist manages client relationships and serves as the primary quoting resource for IT hardware, including VoIP equipment and networking gear. They are responsible for vendor management, sourcing products, negotiating pricing, and ensuring accurate, timely quotes to support the sales team.
The Strategic Procurement Lead will build and manage the procurement function, overseeing vendor relationships, contract negotiations, and spend management across the organization. They will also establish procurement policies, optimize purchasing workflows, and partner with finance and IT to drive cost savings and operational efficiency.
