The consultant will plan and manage all aspects of Acumatica Cloud ERP implementations, serving as a key advisor and systems analyst. Responsibilities include executing end-to-end project lifecycles from kickoff and configuration to data migration and go-live support.
Shield
10 Remote Job Openings at Shield
Manage a portfolio of Tier 1 and Tier 2 accounts to drive client retention and identify revenue expansion opportunities. Partner with technical leads to deliver strategic business reviews and mentor junior account managers.
The role involves planning and executing SaaS configuration and platform integration projects to support internal business teams. The engineer acts as a technical liaison to ensure tools are correctly integrated into the company's standardized stack and adopted by users.
Service Delivery Manager - Project Management and Professional Services
Shield
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Full Time
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2 months ago
Shield
Lead the Project Management and Professional Services teams to ensure seamless customer onboarding and successful delivery of technical initiatives. Manage team P&L, project financials, and service quality while collaborating cross-functionally to maintain customer trust.
Supervises the day-to-day operations of the IT Services Support Team and assists with onboarding and skills development for Level I/II teams. Manages issue escalations and ensures customer Service Level Agreements (SLAs) are met.
