Shield

Manage customer telecommunications installations from contract to acceptance, coordinating between carriers, vendors, and internal teams. Maintain project timelines, lead status calls, and provide professional communication to stakeholders throughout the project lifecycle.

Lead and develop a sales organization, driving team performance and executing strategic initiatives for revenue growth. This role involves hands-on team leadership and direct input into go-to-market strategy.

Supervises the day-to-day operations of the IT Services Support Team and assists with onboarding and skills development for Level I/II teams. Manages issue escalations and ensures customer Service Level Agreements (SLAs) are met.

The Incident and Problem Manager will lead a geographically distributed team to ensure rapid incident resolution and effective problem management. They will oversee the incident lifecycle, manage escalations, and drive continuous improvement in service delivery.