Manage a portfolio of Tier 1 and Tier 2 accounts to drive client retention and identify revenue expansion opportunities. Partner with technical leads to deliver strategic business reviews and mentor junior account managers.
Shield
7 Remote Job Openings at Shield
The role involves planning and executing SaaS configuration and platform integration projects to support internal business teams. The engineer acts as a technical liaison to ensure tools are correctly integrated into the company's standardized stack and adopted by users.
Service Delivery Manager - Project Management and Professional Services
Shield
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Full Time
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6 days ago
Shield
Lead the Project Management and Professional Services teams to ensure seamless customer onboarding and successful delivery of technical initiatives. Manage team P&L, project financials, and service quality while collaborating cross-functionally to maintain customer trust.
Manage customer telecommunications installations from contract to acceptance, coordinating between carriers, vendors, and internal teams. Maintain project timelines, lead status calls, and provide professional communication to stakeholders throughout the project lifecycle.
Lead and develop a sales organization, driving team performance and executing strategic initiatives for revenue growth. This role involves hands-on team leadership and direct input into go-to-market strategy.
Supervises the day-to-day operations of the IT Services Support Team and assists with onboarding and skills development for Level I/II teams. Manages issue escalations and ensures customer Service Level Agreements (SLAs) are met.
The Incident and Problem Manager will lead a geographically distributed team to ensure rapid incident resolution and effective problem management. They will oversee the incident lifecycle, manage escalations, and drive continuous improvement in service delivery.
