Sekoia

Provide high-quality technical assistance and troubleshoot complex issues on the SOC Platform via Zendesk. Collaborate with Product and Engineering teams to resolve bugs and document solutions in the knowledge base.

Collaborate with cross-functional teams to build and scale a cybersecurity platform while implementing major product initiatives. Innovate to solve complex technical challenges and mentor team members to foster professional growth.

Act as the primary technical liaison for customers deploying self-hosted, Kubernetes-based security analytics solutions in regulated environments. Lead technical workshops, manage infrastructure sizing, and coordinate with internal R&D teams to influence the product roadmap.

Manage the end-to-end Order-to-Cash and Procure-to-Pay cycles, including supplier invoice processing and client billing. Drive financial transformation by automating workflows using AI tools and ensuring compliance with electronic-invoicing reforms.