The Customer Success Analyst will design and implement workflow automations to improve operational efficiency within the Sabre Payments team. They will also act as a liaison between customers and internal teams to resolve escalated payment issues and ensure regulatory compliance.
Lead end-to-end customer conversion projects, including technical onboarding, system configuration, and platform integration. Design and deliver training programs while managing agency relationships and workflow transitions.
The role involves maintaining direct contact with customers to deliver support, troubleshoot issues, and ensure contractual objectives are met. It also includes conducting technical training and supporting the sales team by fostering positive client relationships.
The Principal Account Manager will lead annual sales strategies and commercial negotiations for a major airline account to drive sustainable growth. They will partner with cross-functional teams to align account initiatives with corporate strategy while leveraging AI tools to enhance forecasting and reporting.
