Provide deep domain expertise for complex customer needs, leading technical engagements from discovery to implementation. Lead strategic workshops, platform health checks, and technical consultations for WFM and QM solutions.
The engineer manages the end-to-end technical implementation, configuration, and integration of RingCentral's contact center solutions for enterprise customers. They bridge the gap between sales and launch by translating business requirements into customized technical architectures and providing ongoing technical consultation.
You will lead end-to-end strategic customer deployments by designing, building, and instrumenting production-grade agentic AI systems. Additionally, you will act as a senior technical resource for pre-sales activities and provide direct feedback to product and engineering teams to shape the platform roadmap.
The Director of Account Management will oversee the global post-sale customer journey, managing revenue metrics, renewals, and upsells for service provider customers. They will also lead the modernization of the customer success function by integrating AI tools and optimizing offshore call center operations.
The Director leads the Enterprise Technical Success organization, managing managers to ensure NRR and GRR targets are met across the region. They are responsible for team health, executive customer relationships, and driving strategic account recovery efforts.
The Senior Manager leads a team of Delivery Engineers and Engineer Leads responsible for executing CCaaS implementations for enterprise customers. This role is accountable for delivery quality, methodology standardization, and cross-functional alignment with Sales, Product, and Support teams.
The Technical Success Manager owns the post-sales relationship for large, complex accounts, serving as a dedicated advocate for customer success and operational outcomes. They are responsible for driving AI adoption, leading executive business reviews, and managing technical health and renewal readiness.
Lead and execute sales strategies to drive revenue growth and close new business within the enterprise market. Build and mentor a high-performing sales team while maintaining strong relationships with senior-level clients.
The role involves analyzing R&D financial data, preparing reports on trends and variances, and managing budgets and forecasts for the Product & Technology organization. Additionally, the analyst will evaluate the financial feasibility of new projects and track key performance indicators related to spending and headcount.
Act as the technical interface for the Partner Sales team to drive revenue and build trust with partners and customers. Lead discovery sessions and deliver technical demonstrations to ensure solution-fit for RingCentral's UC and CX portfolios.
The Senior Revenue Analyst is responsible for the design, implementation, and accurate recording of revenue recognition across the organization. This includes managing month-end and quarter-end closes, evaluating customer contracts, and ensuring compliance with ASC 606 standards.
