Drive new revenue through customer acquisition within a designated territory and named accounts. Manage the full sales cycle, including strategy, pipeline forecasting, and partnering with regional VARs to deliver solutions.
The role involves leading complex, high-value outbound transactions and providing legal support for the North American public sector sales program. You will also be responsible for drafting and negotiating SaaS agreements while collaborating with cross-functional teams to optimize contracting processes.
The Technical Success Manager owns the post-sales relationship for large, complex accounts, serving as the primary advocate for customer success and operational outcomes. They are responsible for driving AI adoption, leading executive business reviews, and managing technical health and renewal readiness.
The Director leads the Enterprise Technical Success organization, managing managers to ensure NRR and GRR targets are met across the region. They are responsible for team health, executive customer relationships, and driving strategic account recovery efforts.
Provide deep domain expertise for complex customer needs, leading technical engagements from discovery to implementation. Lead strategic workshops, platform health checks, and technical consultations for WFM and QM solutions.
The engineer manages the end-to-end technical implementation, configuration, and integration of RingCentral's contact center solutions for enterprise customers. They bridge the gap between sales and launch by translating business requirements into customized technical architectures and providing ongoing technical consultation.
You will lead end-to-end strategic customer deployments by designing, building, and instrumenting production-grade agentic AI systems. Additionally, you will act as a senior technical resource for pre-sales activities and provide direct feedback to product and engineering teams to shape the platform roadmap.
The Senior Manager leads a team of Delivery Engineers and Engineer Leads responsible for executing CCaaS implementations for enterprise customers. This role is accountable for delivery quality, methodology standardization, and cross-functional alignment with Sales, Product, and Support teams.
Lead and execute sales strategies to drive revenue growth and close new business within the enterprise market. Build and mentor a high-performing sales team while maintaining strong relationships with senior-level clients.
Act as the technical interface for the Partner Sales team to drive revenue and build trust with partners and customers. Lead discovery sessions and deliver technical demonstrations to ensure solution-fit for RingCentral's UC and CX portfolios.
The Senior Revenue Analyst is responsible for the design, implementation, and accurate recording of revenue recognition across the organization. This includes managing month-end and quarter-end closes, evaluating customer contracts, and ensuring compliance with ASC 606 standards.
