The Customer Support Engineer will serve as a technical subject matter expert, providing hands-on implementation guidance and resolving complex technical issues for enterprise clients. This role involves custom development, API integrations, and cross-functional collaboration to drive platform adoption and customer success.
Engage with potential clients through email, phone, and social media while managing interactions via HubSpot and Salesforce. Collaborate with cross-functional teams to optimize processes and deliver a positive customer experience.
You will be responsible for developing and maintaining long-term enterprise account relationships to foster product adoption and drive strategic growth. This involves navigating complex global organizations, leading sales cycles, and collaborating with internal teams to ensure client satisfaction and revenue maximization.
You will design and implement scalable platform infrastructure, including container-orchestrated runtimes and automated delivery pipelines. Additionally, you will provide technical leadership by driving platform standards and ensuring security and compliance across all product teams.
Design and operate scalable, multi-tenant infrastructure platforms using GitOps and infrastructure-as-code practices. Implement robust security, compliance, and observability standards across cloud environments to support high-performance engineering teams.
The Solution Architect will lead discovery workshops to design and restructure Confluence environments, including space hierarchy and governance frameworks. They are responsible for managing migrations to Confluence Cloud and providing training to space owners and administrators.
Lead and execute Atlassian Cloud migrations for Jira and Confluence using JCMA and CCMA tools. Manage the remediation of ScriptRunner scripts by retiring, replacing, or rewriting them for the Cloud environment.
The Business Development Manager will identify and develop new business opportunities across Federal, State, and Local government markets to position the company as a qualified partner. They will manage the full opportunity lifecycle, build relationships with prime contractors, and collaborate with internal teams on capture strategies and staffing solutions.
You will act as the connective tissue between GTM and engineering teams to build and ship AI-driven workflow automation features. You will be responsible for measuring product impact, iterating based on user feedback, and translating commercial needs into scalable product requirements.
