The Director of Customer Success Partnerships will lead strategic enterprise accounts and manage a cross-functional team to drive adoption, operational excellence, and account growth. They are responsible for building executive relationships, overseeing onboarding and implementation, and aligning internal teams to meet commercial objectives.
Pencil
9 Remote Job Openings at Pencil
The GenAI Creative Director will design and lead agentic and nodal creative workflows to connect insights, concepts, and outputs into scalable systems for enterprise brands. They will also collaborate with cross-functional teams to translate marketing challenges into effective GenAI-enabled creative solutions.
You will act as the strategic and technical owner of transformation engagements, leading clients through enterprise-wide AI adoption. You are responsible for setting the transformation narrative, co-designing recommendations with engineering teams, and codifying successful processes into repeatable blueprints.
Define the technical vision and roadmap for agent architecture, including multi-agent workflows, tool-use, and state management. Lead and mentor a team of Agent Architects while personally handling complex client discovery and technical escalations.
Lead legal operations by managing client and vendor contracts and ensuring alignment with business strategy and risk management. Develop and update legal documentation and create thought leadership content regarding Generative AI in marketing.
Design and implement complex multi-agent architectures and tool-calling structures to power a creative AI engine. Develop rigorous evaluation frameworks and scalable prompt libraries to ensure brand-safe, high-fidelity outputs for global clients.
Drive the product strategy and delivery for a platform providing enterprise marketing teams with advanced planning and briefing capabilities. Collaborate with Engineering, Design, and Creative teams to ship innovative AI-enabled products from concept to launch.
Own the core creative engine and unified editor suite to ensure a fast, intuitive user experience across digital, display, email, and print formats. Set the overall product strategy and establish reusable primitives and patterns to drive high-quality execution across the suite.
Lead end-to-end research cycles and usability tests to uncover user behaviors and pain points for GenAI features. Partner with product managers and engineers to translate research findings into actionable product requirements and roadmap updates.