The Customer Experience Specialist manages high-sentiment customer escalations and coordinates with internal teams to ensure solar system recovery. They also handle regulatory and legal complaints while providing technical expertise to resolve complex system failures.
You will design, develop, and optimize Salesforce Field Service solutions to enhance technician productivity and operational efficiency. You will also leverage AI-assisted development tools and Salesforce AI capabilities to automate workflows and improve platform performance.
Lead the product roadmap and execution for the Commercial and Industrial solar and energy storage market, specifically focusing on Battery Energy Storage products. Manage the Commercial business line health through Monthly Business Reviews and synthesize P&L performance into actionable insights.
Manage and grow strategic relationships with Field Service Partners to ensure high-quality service delivery across the network. Drive partner performance through KPI tracking, operational reviews, and cross-functional alignment with internal teams.
Design and scale advanced detection and diagnostic models for solar and storage assets to identify underperformance and faults. Partner with engineering and operations to deploy these models into the Resolv platform and improve field dispatch recommendations.
Lead the physical execution of field service operations by optimizing the dispatch of internal technicians and external partners. Focus on improving speed, cost, and quality metrics to support the company's growth OKRs.
Lead the pricing operations team to translate pricing infrastructure into successful deal execution for C&I solar and O&M services. Coordinate across Sales, Finance, Product, and Legal to resolve non-standard pricing requests and improve the overall pricing ecosystem.
Lead the company's M&A execution and financial services strategy, serving as a bridge between renewable energy assets and financial markets. Responsible for transaction discipline, financial diligence, and cultivating relationships with institutional investors to enhance asset bankability.
The Compliance Program Manager will lead large-scale compliance initiatives across multiple states, ensuring adherence to regulatory requirements. This role involves developing compliance frameworks and collaborating with various business teams to support operations.
