The Partner Director will serve as the primary point of contact for the Cisco alliance, managing strategic relationships and driving joint go-to-market initiatives. They are responsible for executing business plans, tracking performance metrics, and managing partner programs to maximize value and revenue.
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The Partner Director will own and scale the Palo Alto Networks alliance by building joint go-to-market initiatives and managing partner programs. They will serve as the primary relationship manager, driving cross-functional accountability and reporting on partnership performance metrics.
The Customer Experience Manager oversees end-to-end contract deliverables and manages the day-to-day workload of engineers to ensure quality service delivery. They are responsible for proactively managing customer experience across the lifecycle of core offerings and driving adherence to company best practices.
The Sales Operations Specialist manages sales opportunities in Salesforce to support weekly forecasting and assists with the order process by coordinating with sales, finance, and service delivery teams. They are responsible for verifying costs through vendor tools and ensuring all required documentation is compiled for deal initiation.
The Director acts as the primary bridge between sales and carrier operations, overseeing pre-sale and post-sale coordination to ensure operational feasibility. They lead the Carrier Front Office Support Team and manage strategic carrier partner relationships and SLAs.
Lead the team responsible for ServiceNow platform operations, support, and the implementation of new capabilities for business optimization. Collaborate with executive stakeholders to define platform strategy, roadmaps, and governance frameworks while managing the SDLC process.
Develop and maintain enterprise-wide integration solutions on the ServiceNow platform to drive workforce automation and business optimization. Collaborate with project teams to design reusable components, manage data integration, and ensure technical architecture aligns with functional requirements.
Build and lead the Operations Process Excellence function to optimize the Opportunity-to-Cash engine for speed, accuracy, and profitability. This includes owning the process roadmap, governing the O2C readiness framework for new offerings, and managing KPI tracking.
The Business Architect provides technical sales support and engineering services for the Public Safety portfolio, focusing on solution design and proposal generation. They act as the lead technical advisor during the presales process for NG911 and emergency communications solutions.
Manage the organization's multi-state telecommunications regulatory compliance, including federal and state filings and USF contributions. Coordinate with cross-functional teams and third-party vendors to ensure tax compliance and manage regulatory audits.
Director, Offerings - Managed & Lifecycle Services
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Full Time
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a month ago
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The Director is accountable for growing services attach and recurring revenue across the full customer lifecycle from design to expansion. This role focuses on standardizing service packaging, pricing, and delivery frameworks across cloud and SaaS environments.
The role ensures billing accuracy and operational efficiency across the Opportunity-to-Cash lifecycle through pre-invoice validation and post-billing audits. It involves identifying root causes of discrepancies, preventing revenue leakage, and leading process improvement initiatives.
The Solution Architect provides technical sales support and project engineering for Audio Visual projects, including system design and proposal generation. They act as the lead technical advisor during the presales process through to solution implementation.