The Customer Experience Manager oversees the end-to-end delivery of services and contract deliverables for an assigned customer portfolio. They are responsible for managing customer engagement, forecasting service metrics, and leading technical teams to ensure high-quality, efficient service delivery.
The Project Manager is responsible for managing IT-based business solutions projects for small and medium accounts while maintaining high customer satisfaction and billable utilization. They must coordinate project activities, manage budgets and schedules, and ensure accurate revenue forecasting throughout the project lifecycle.
The Senior Director of FP&A will lead financial planning, budgeting, and forecasting processes to support strategic decision-making and drive profitability. This role involves managing a team of finance professionals and acting as a business partner to divisional leaders to provide actionable insights.
The role involves managing daily cash operations, overseeing the thirteen-week cash flow forecast, and maintaining the working capital model for executive decision-making. You will also handle banking partnerships, treasury policies, and support debt compliance and M&A activities.
The Financial Planning and Analysis Manager will provide insights on company performance to improve revenue, costs, and margins while partnering with leadership on budgeting and strategic planning. They will also analyze financial results, develop business cases, and utilize BI tools to support data-driven decision-making across the organization.
The Solution Architect provides sales support and technical engineering services by conducting client needs analysis, designing audio-visual systems, and generating proposals. They act as the lead technical advisor during the presales process and manage the technology evaluation stage to ensure customer satisfaction.
The Partner Director will own and scale the Palo Alto Networks alliance by building joint go-to-market initiatives and managing partner programs. They will serve as the primary relationship manager, driving cross-functional accountability and reporting on partnership performance metrics.
The Partner Director will serve as the primary point of contact for the Cisco alliance, managing strategic relationships and driving joint go-to-market initiatives. They are responsible for executing business plans, tracking performance metrics, and managing partner programs to maximize value and revenue.
The Customer Experience Manager oversees end-to-end contract deliverables and manages the day-to-day workload of engineers to ensure quality service delivery. They are responsible for proactively managing customer experience across the lifecycle of core offerings and driving adherence to company best practices.
Manage the organization's multi-state telecommunications regulatory compliance, including federal and state filings and USF contributions. Coordinate with cross-functional teams and third-party vendors to ensure tax compliance and manage regulatory audits.
