You will own the end-to-end build and migration process for customer document management systems using SQL-driven ETL. This involves gathering client requirements, configuring system environments, and resolving complex data and integration challenges.
The Service Coordinator manages technical support operations by prioritizing and routing support tickets while coordinating technician schedules. They act as a client advocate to ensure service levels are met and maintain clear communication throughout the resolution process.
Provide remote and occasional on-site Level 2 technical support to resolve complex client technology issues across managed IT environments. Actively manage support cases, projects, and documentation while maintaining service-level expectations.
Coordinate technical support operations by prioritizing and routing support tickets while managing client communications and technician schedules. Ensure service levels are met and identify opportunities to improve service processes within the Technical Assistance Center.
Provide Level 2 technical support for managed IT environments through remote tools and occasional on-site visits. Manage support cases and projects while maintaining accurate documentation and meeting service-level expectations.
The Project Manager is responsible for leading multiple project teams to deliver simultaneous medium and large-sized IT projects while exceeding customer expectations. They must manage internal and external resources, maintain project documentation, and ensure adherence to industry-standard frameworks.
The Technical Consultant will design and deliver scalable IT infrastructure and cloud solutions while collaborating with clients and engineering teams. They are responsible for managing projects from design through execution, including pre-sales activities and technical documentation.
Develop and execute a go-to-market strategy to grow AI-related revenue and market presence for SMB and mid-market clients. Act as a subject matter expert to bridge the gap between AI capabilities and real-world business outcomes.
Design and manage security controls for AI platforms and cloud environments to ensure safe AI adoption for clients. This includes configuring DLP policies, monitoring for abuse, and remediating security misconfigurations.
The Compliance Team Lead will personally lead and execute compliance engagements for clients while also managing team leadership and practice development. This includes conducting gap analyses, developing compliance frameworks, and mentoring junior staff.
Develop and execute integrated marketing campaigns across digital, email, social, and event channels to drive lead generation and pipeline. Collaborate with Sales and external vendors to optimize campaign performance and deliver regular reports to leadership.
