The Customer Onboarding Operations Manager will own the end-to-end customer journey from contract signature to steady-state adoption. This role involves designing scalable onboarding workflows, managing pricing governance, and building operational infrastructure to improve time-to-revenue.
Lead company-wide efforts to document business processes, identify inefficiencies, and implement scalable improvements. Drive operational excellence through value stream mapping, AI integration, and the establishment of predictive KPIs.
Lead the global sourcing strategy and supply chain architecture to optimize landed costs, lead times, and tariff mitigation. Oversee supplier selection, risk management, and strategic partnerships to ensure a high-performing global supply base for electronic components.
Design and execute strategies to drive new market engagement and revenue growth through the acquisition of Enterprise and Mid-Market accounts. Collaborate with cross-functional teams to map technical IoT solutions to complex business challenges and manage the full sales cycle.
