The Service Desk Analyst serves as the first point of contact for customers, providing technical support for hardware, software, and network issues via phone, email, and chat. They are responsible for diagnosing and resolving issues using remote tools and maintaining accurate, detailed documentation in the ticketing system.
K2 Services
15 Remote Job Openings at K2 Services
The Service Desk Analyst serves as the first point of contact for customers, providing technical support for hardware, software, and network issues via phone, email, and chat. They are responsible for diagnosing and resolving issues using remote tools and documenting all requests accurately in the ticketing system.
The Senior Finance Manager will oversee U.S. multistate tax compliance, planning, and regulatory matters while partnering with business units to minimize tax risk. They are responsible for managing tax audits, implementing process improvements, and providing technical guidance to leadership.
The Benefits Administrator will manage day-to-day health and welfare benefit programs and oversee 401(k) plan operations. This role also involves leading annual 401(k) audits and ensuring compliance with federal and state regulations.
The Project Manager serves as the primary point of accountability for client outcomes, managing relationships, scope, and budgets for technology projects. They lead cross-functional teams to deliver infrastructure upgrades, onboarding, and ServiceNow development on time and within budget.
The Staff Accountant will lead the month-end close process, perform complex vendor and client bill back reconciliations, and prepare journal entries according to US GAAP. Additionally, the role involves supporting annual budgeting, reforecasting, and preparing documentation for internal and external audits.
The role serves as the first point of contact for marketing requests, responsible for triaging inquiries and providing Level 1 support. Additional duties include administrative tasks, data entry, and operational support for firm events and website content.
Lead the month-end close process, prepare journal entries, and perform complex balance sheet reconciliations. Support annual budgeting and reforecasting activities while identifying opportunities to streamline accounting processes.
Lead end-to-end strategic sourcing initiatives and category strategies for Business Services to drive cost efficiencies. Manage strategic vendor relationships and develop data-driven evaluation frameworks to optimize procurement decisions.
The HRIS Engineer is responsible for designing, building, and maintaining the technical backbone of the Workday environment, including integrations and data pipelines. They will collaborate with HR, Finance, and IT to translate business requirements into scalable technical solutions and ensure data integrity across the HCM suite.
Lead the design, implementation, and optimization of secure and scalable enterprise network infrastructures including LAN, WAN, and SD-WAN. Collaborate with cross-functional teams to manage network security, performance monitoring, and disaster recovery planning.
Manage and support client accounts to ensure satisfaction, retention, and commercial growth. Act as the primary commercial point of contact, identifying opportunities for service expansion and collaborating with internal teams for operational excellence.
The Project Manager is responsible for planning and executing client implementations and business transformation projects to ensure timely, on-budget, and high-quality delivery. This includes serving as the primary client liaison, managing project risks, and coordinating cross-functional teams to meet milestone deliverables.
The consultant serves as a strategic advisor to clients, managing relationships and optimizing marketing strategies and team resourcing. They act as a bridge between clients and internal teams to ensure high-quality service delivery and operational alignment.
The Service Desk Analyst serves as the first point of contact for customers, providing technical support for hardware, software, and network issues via phone, email, and chat. They are responsible for diagnosing issues, documenting requests in a ticketing system, and utilizing remote-control tools to resolve customer problems.