The Program Manager will translate Sales Leadership priorities into actionable plans and lead cross-functional initiatives from scoping through launch and adoption. They are responsible for establishing governance, monitoring project execution, and driving accountability across various departments to ensure successful outcomes.
Provide customer support by phone, email, and chat, troubleshooting product issues and coordinating with customers and internal teams to resolve them. Document and verify issues for development teams, participate in feature testing, and share customer-informed product improvement recommendations.
Provide customer support by phone, email, and chat, troubleshooting and resolving product issues while communicating professionally with customers and internal teams. Document and verify issues, participate in testing new features and releases, and recommend product improvements based on customer feedback and data.
Provide customer support by phone, email, and chat; troubleshoot and resolve product issues while communicating professionally with customers and internal teams. Document and verify issues, test new features, and contribute customer feedback and data-driven recommendations for product improvements.
Develop and manage product strategy and roadmaps for products serving academic institutions and clinical education programs, using customer research and firsthand understanding of academic operations. Partner with design, development, QA, support, and other teams to define requirements, prioritize work, deliver releases, monitor product performance, and improve customer outcomes.
Own and improve the HealthStream User Groups and Innovation Council programs, including strategy, planning, recruitment, engagement, content, events, measurement, and follow-up. Build scalable program processes, use customer feedback and performance data to recommend improvements, and identify opportunities to develop new customer programs.
Provide phone, email, and chat support to resolve customer issues while acting as a primary advocate for the client. Collaborate cross-functionally to test new features, document technical problems, and suggest product enhancements based on customer feedback.
Sell healthcare compliance courseware and SaaS solutions to healthcare organizations, managing the full sales cycle from prospecting and demonstrations through negotiation and close. Grow and retain assigned accounts through renewals, upselling, cross-selling, territory and pipeline planning, and collaboration with internal teams.
The Associate Solution Executive is responsible for driving the adoption of clinical placement solutions by prospecting, demonstrating value, and managing the full sales cycle. They will collaborate with cross-functional teams to expand market share and meet assigned sales quotas.
The Success Manager builds consultative relationships with customers to ensure optimal product adoption and alignment with organizational goals. They proactively analyze utilization data, manage customer feedback, and collaborate with internal teams to drive retention and growth.
The Success Manager is responsible for driving product adoption and ensuring customer satisfaction by maintaining consultative relationships with key stakeholders. They collaborate across internal teams to manage onboarding, analyze utilization data, and execute strategies for account growth and retention.
Responsible for driving new sales of HealthStream's Competency solutions by acting as a clinical sales expert. This includes managing the full sales cycle from prospecting and demonstrating value to contract negotiation and closing.
Drive new enterprise sales and manage an existing book of business within the Career Network portfolio. Focus on acquiring new logos and expanding revenue through renewals, upsells, and cross-sells using a consultative approach.
Drive new enterprise sales and manage an existing book of SMB accounts within the Career Network portfolio. This includes prospecting, qualifying, and closing new logos while ensuring customer retention and revenue growth through renewals and upsells.
Drive new enterprise sales and manage an existing book of SMB accounts within the Career Network portfolio. The role involves end-to-end sales process management, from prospecting and demonstrations to closing and ensuring long-term customer value.
