The Customer Success Manager is responsible for retaining and growing a portfolio of mid-market and enterprise accounts by driving renewals, expansions, and product adoption. They act as a trusted advisor to customers, collaborating with internal teams to ensure high customer health and satisfaction.
The New Business Executive will own the full sales lifecycle for private and charter school accounts across the United States. They are responsible for identifying new business opportunities, building executive relationships, and executing multi-threaded account strategies to drive adoption.
The Site Reliability Engineer will build, maintain, and scale cloud infrastructure to ensure high availability for core products. They will also manage observability frameworks, support incident response, and collaborate with development teams to optimize operational performance.
The Manager, New Business will lead, mentor, and develop a team of New Business Executives to achieve revenue goals and strategic account penetration. They will also serve as a field leader by participating in high-impact district meetings and maintaining accurate sales forecasts.
The New Business Executive will own the full sales lifecycle for Mid-Market and Enterprise school districts within an assigned territory. Responsibilities include strategic account planning, creating new business opportunities, and building executive relationships to drive measurable business impact.
The Customer Engagement Manager will identify and address customer engagement, adoption, and churn risks for Curriculum and Instruction products. This role involves deep-diving into customer data, collaborating with cross-functional teams, and providing direct support to strategic and at-risk customers.
The Substitute Safety Support Specialist reviews Beacon active planning alerts and escalates them to school officials to protect student mental health and safety. The role also involves contributing to team projects, training resources, and providing technical support as needed.
Lead the architecture, technical design, and implementation of new school safety products from concept through production. Collaborate with cross-functional teams to build scalable, secure, and resilient distributed systems that integrate with third-party platforms and hardware.
Own the end-to-end user experience for a product, from strategy and discovery through to implementation and shipping. Collaborate closely with product managers and engineers to synthesize user evidence and make strategic design decisions.
Design, build, and maintain the GG App across Windows, macOS, and iOS, focusing on installers, background services, and auto-update mechanisms. Lead application architecture decisions and champion AI adoption within engineering workflows to improve velocity and quality.
