Orchestrate high-impact marketing campaigns across paid, earned, and owned media while managing internal and external resources. Drive content strategy and organic social media growth to increase awareness and conversion.
First Due
13 Remote Job Openings at First Due
Lead and develop a team of Customer Success Managers to drive retention, adoption, and growth across a large portfolio of customers in the US and Canada. Establish operational rigor through metrics-driven performance management and cross-functional collaboration with Sales, Support, and Product teams.
Lead the end-to-end delivery of technical integrations between Computer Aided Dispatch (CAD) systems and the First Due platform. Collaborate with cross-functional teams to automate manual workflows using AI tools and process innovation.
Serve as the primary point of contact for customer inquiries via phone, email, and portals to resolve software-related issues. Collaborate with Product and Engineering teams to escalate complex problems and improve support documentation.
The FP&A Manager will lead financial planning, forecasting, and reporting while partnering with cross-functional leaders to drive operational performance. They will develop driver-based SaaS models and prepare executive reporting packages for the Board and investors.
Drive the business success of the ITM module by coordinating efforts across Product, Sales, Marketing, and Customer Experience. Responsible for revenue growth, market share expansion, and ensuring compliance within relevant authorities having jurisdiction.
The VP of Customer Success will lead customer adoption, retention, expansion, and satisfaction, directly impacting revenue growth. This role involves enhancing customer-facing processes and serving as a strategic partner across departments.
The SDR is responsible for proactively identifying and qualifying potential customers to fuel the sales pipeline through phone and email outreach. They will secure discovery calls and maintain accurate data within the Zoho CRM to support the sales team.
The role focuses on designing, building, and optimizing SDR cadences and outbound sequences using Gong Engage and Salesforce. It also involves orchestrating prospecting data from various sources and managing AI-driven sequencing workflows to drive meeting volume.
The SVP of Engineering is accountable for the delivery, quality, and productivity of the engineering organization while scaling the platform and team. This includes defining the operating model, operationalizing AI-enabled workflows, and overseeing DevOps, QA, and platform engineering.
Own success, retention, and growth for state-level EMS customers by serving as the primary strategic advisor and relationship owner. Lead account strategy from onboarding through renewal while ensuring operational compliance with national and state requirements.
Acts as a strategic partner to people managers to align team architecture with business goals and drive organizational effectiveness. Leads the implementation of continuous performance models, leadership development, and AI-enabled HR practices.
The role focuses on planning, executing, and optimizing multi-channel marketing campaigns across email, webinars, and paid digital channels. It involves tracking KPIs and collaborating with cross-functional teams to drive pipeline growth and brand awareness.
