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First Due

Remote Job Openings at First Due (18)

Director of Engineering

United States $240K per year 10+ yrs exp Others

Lead and scale the engineering organization by developing managers and teams, setting technical and operational strategy, and delivering the product roadmap. Partner with cross-functional and executive leaders to align engineering priorities with business and customer needs while improving software quality, reliability, and operational effectiveness.

Engineering Manager

United States $185K per year 10+ yrs exp Others

The Engineering Manager will lead and mentor a team of software engineers while shaping technical strategy and delivery execution. They will partner with cross-functional stakeholders to ensure the delivery of scalable, reliable, and customer-focused software solutions.

Platform Site Reliability Engineer

United States $165K per year 5-10 yrs exp Software Development

Design, build, and maintain secure, scalable cloud infrastructure, infrastructure-as-code solutions, and CI/CD pipelines while improving reliability, performance, and deployment practices. Monitor production systems, support incident response and disaster recovery, strengthen security and compliance, and collaborate with engineering teams on operational standards and platform strategy.

Manager, Sales Enablement

United States $140K per year 5-10 yrs exp Sales

The Manager, Sales Enablement will drive revenue outcomes by managing sales onboarding, certification programs, and AI-driven coaching initiatives. They will partner with sales leadership to optimize sales collateral, tools, and coaching strategies to improve win rates and reduce ramp time.

Implementation Manager, Essentials

United States $85000 per year 2-5 yrs exp Others

The Implementation Manager owns the end-to-end delivery of software implementations for fire and EMS agencies, managing project timelines and hands-on configuration. They are responsible for driving customer adoption, coordinating integrations, and ensuring a smooth transition to the Customer Success team.

Senior Technical Services Analyst

United States $110K per year 2-5 yrs exp Others

The Senior Technical Services Analyst will own the end-to-end delivery of complex data migration projects for various enterprise and government customers. This role involves analyzing legacy data, designing migration strategies, and collaborating with cross-functional teams to ensure successful system deployment.

Director, Product Marketing

United States $190K per year 10+ yrs exp Product

The Director of Product Marketing will lead the go-to-market strategy, positioning, and messaging for the company's public safety software platform. This role involves coaching a high-performing team and collaborating with cross-functional departments to drive market adoption and commercial success.

Director of Platform Engineering

United States $240K per year 10+ yrs exp Others

The Director of Platform Engineering will centralize and discipline DevOps, SRE, and database reliability practices while building a high-performing team from the ground up. This role involves defining operational standards, improving system observability, and influencing cross-team architecture to ensure platform maturity.

Director, Revenue Operations

United States $175K per year 5-10 yrs exp Sales

The Director of Revenue Operations will own the architecture and long-term strategy for the company's core revenue systems stack, including Salesforce, MonetizeNow, and NetSuite. They will lead a growing team to build scalable quote-to-cash processes, data governance models, and forecasting infrastructure to support company growth.

Manager, Customer Support

United States 5-10 yrs exp Support

The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.

Implementation Consultant, Fire Prevention

United States 2-5 yrs exp Others

The role is responsible for the configuration, deployment, and customer enablement of the Fire Prevention software suite for US agencies. This includes translating agency code enforcement programs into software configurations and managing the go-live experience.

VP of Customer Success

United States $200K - $225K per year 10+ yrs exp Sales

The VP of Customer Success will lead customer adoption, retention, expansion, and satisfaction, directly impacting revenue growth. This role involves enhancing customer-facing processes and serving as a strategic partner across departments.