The role is responsible for the configuration, deployment, and customer enablement of the Fire Prevention software suite for US agencies. This includes translating agency code enforcement programs into software configurations and managing the go-live experience.
First Due
12 Remote Job Openings at First Due
Owns the configuration, deployment, and customer enablement of field response and operations modules including Pre-Planning, Responder, Hydrants, and Command. Partners with Implementation Managers and Technical Services to deliver milestones and surface product gaps.
The Implementation Consultant is responsible for the configuration, deployment, and customer enablement of the Scheduling module for fire and EMS agencies. This includes translating complex staffing policies into software configurations and leading requirements-gathering sessions.
Own the end-to-end mobile application experience, ensuring consistency across native features and embedded webviews. Manage the mobile development team's backlog, sprint planning, and delivery coordination to meet quality standards.
Lead and coach a team of outbound SDRs to generate a qualified pipeline through proactive prospecting across multiple channels. Manage team performance, align outreach strategies with Account Executives, and ensure high-quality meeting handoffs.
The SDR is responsible for fueling the sales pipeline through high-volume outbound prospecting and rapid inbound lead conversion. They qualify opportunities and book meetings for Account Executives while maintaining strict CRM discipline in Salesforce and HubSpot.
Administer and optimize PostgreSQL databases and manage Debian-based systems to ensure scalability and security. Design and automate cloud infrastructure on AWS or GCP using tools like Ansible and Terraform.
Orchestrate high-impact marketing campaigns across paid, earned, and owned media while managing internal and external resources. Drive content strategy and organic social media growth to increase awareness and conversion.
Lead the end-to-end delivery of technical integrations between Computer Aided Dispatch (CAD) systems and the First Due platform. Collaborate with cross-functional teams to automate manual workflows using AI tools and process innovation.
Drive the business success of the ITM module by coordinating efforts across Product, Sales, Marketing, and Customer Experience. Responsible for revenue growth, market share expansion, and ensuring compliance within relevant authorities having jurisdiction.
The VP of Customer Success will lead customer adoption, retention, expansion, and satisfaction, directly impacting revenue growth. This role involves enhancing customer-facing processes and serving as a strategic partner across departments.
The role focuses on planning, executing, and optimizing multi-channel marketing campaigns across email, webinars, and paid digital channels. It involves tracking KPIs and collaborating with cross-functional teams to drive pipeline growth and brand awareness.