The Accounts Receivable Analyst manages customer account balances, collections, and billing inquiries to ensure healthy cash flow. They also collaborate cross-functionally to support month-end close processes and maintain accurate financial documentation.
First Due
9 Remote Job Openings at First Due
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
Lead and develop a team of Product Managers to define and deliver software solutions for the public safety community. Own the product strategy, roadmap, and AI integration across multiple product lines while partnering with cross-functional teams.
The role is responsible for the configuration, deployment, and customer enablement of the Fire Prevention software suite for US agencies. This includes translating agency code enforcement programs into software configurations and managing the go-live experience.
Owns the configuration, deployment, and customer enablement of field response and operations modules including Pre-Planning, Responder, Hydrants, and Command. Partners with Implementation Managers and Technical Services to deliver milestones and surface product gaps.
The Implementation Consultant is responsible for the configuration, deployment, and customer enablement of the Scheduling module for fire and EMS agencies. This includes translating complex staffing policies into software configurations and leading requirements-gathering sessions.
Own the end-to-end mobile application experience, ensuring consistency across native features and embedded webviews. Manage the mobile development team's backlog, sprint planning, and delivery coordination to meet quality standards.
Drive the business success of the ITM module by coordinating efforts across Product, Sales, Marketing, and Customer Experience. Responsible for revenue growth, market share expansion, and ensuring compliance within relevant authorities having jurisdiction.
The VP of Customer Success will lead customer adoption, retention, expansion, and satisfaction, directly impacting revenue growth. This role involves enhancing customer-facing processes and serving as a strategic partner across departments.