You will manage 1st and 2nd line support cases for direct customers and partners via phone, email, and ticketing systems. Additionally, you will diagnose technical issues, perform database investigations using SQL, and contribute to the internal knowledgebase.
You will be responsible for acquiring new customers and developing business strategies within the Nordic region for the laundry and textile services sector. Additionally, you will manage the full sales lifecycle, maintain long-term customer relationships, and provide feedback to internal teams to drive product improvement.
You will act as a hands-on engineering force, building and shipping agent-first products directly within the codebases of Everfield's portfolio companies. This involves prototyping, iterating based on customer feedback, and collaborating closely with product leads and engineering teams to deliver production-ready software.
