You will build and manage a customer escalation program, personally leading complex recoveries and coordinating with product, engineering, and support teams. Your role involves setting severity levels, driving cross-functional decision-making, and ensuring customer issues are resolved effectively.
You will own the go-to-market data model and establish governed definitions for core metrics like ARR, CAC, and pipeline across the organization. Additionally, you will set modeling standards, mentor analytics engineers, and build data-grounded tools to support stakeholders in Sales, Marketing, and Customer Success.
You will own the end-to-end data pipelines, managing ingestion, orchestration, and materialization strategies to ensure data reliability. Additionally, you will build observability tools, manage Snowflake infrastructure, and collaborate with analytics engineers to support the company's data-driven growth.
Drive adoption, satisfaction, retention, and account growth for Eve’s legal technology solutions by onboarding law firm teams, increasing product utilization, and demonstrating client ROI. Build strong client relationships, develop use cases and case studies, and share client feedback to inform product development.
Drive adoption, satisfaction, retention, and account growth for law firm clients through onboarding, proactive relationship management, and strategic upselling and cross-selling. Track client outcomes and product utilization, demonstrate ROI through case studies and use cases, and share client feedback to inform product development.
Manage renewal operations, including auto-renewals, forecast hygiene, contract audits, and scaled renewal execution, while supporting enterprise renewal preparation and customer negotiations. Build and improve renewal playbooks, tools, and documentation, collaborate with customer success, sales, deal desk, and finance teams, and use AI tools to streamline customer-facing workflows.
You will design and execute upskilling and coaching programs for Enterprise and Strategic Account Executives, focusing on complex deal management and sales methodology. Additionally, you will collaborate cross-functionally to translate product launches into effective selling materials and track performance metrics to drive program impact.
Design and execute upskilling and coaching programs for Enterprise and Strategic Account Executives, focusing on complex deal management and sales methodology. Collaborate with cross-functional teams to translate product launches into effective sales materials and track performance metrics to ensure program impact.
The VP of Sales will own and scale the Strategic and Enterprise sales motion, managing a team of Account Executives to drive bookings and revenue. They will define go-to-market strategies, provide hands-on deal support, and ensure rigorous pipeline management and coaching.
The Strategic Account Executive will own the full sales cycle for strategic prospects, from initial prospecting to closing deals. They will also collaborate with product and marketing teams to provide market insights and ensure long-term customer value.
The role manages daily Deal Desk operations, including quote creation, pricing validation, and approval routing while maintaining the CPQ platform. It also involves building operational reporting and partnering with cross-functional teams to ensure efficient deal execution and data integrity.
Collaborate with sales and success teams to design tailored technical solutions and manage the execution of product pilots. Act as a technical liaison between customers and the product team to influence the roadmap and ensure enterprise readiness.
