The Principal, Key Accounts will own the end-to-end success, retention, and commercial growth of Elation's most strategic and complex customer accounts. This role involves building executive-level relationships, developing account plans, and collaborating cross-functionally to ensure customer needs shape the product roadmap.
The recruiter will manage full-cycle recruiting processes, including sourcing, screening, and coordinating interviews across various teams. They will also leverage AI tools to streamline workflows and partner with hiring managers to identify top talent.
The Head of Design will set the vision, standards, and operating model for the design organization while leading a team of product designers. They will partner with product and engineering leadership to drive design strategy and ensure high-quality, AI-native experiences for clinicians.
The Staff Product Designer will lead the design process from discovery to delivery, focusing on AI-native experiences for primary care clinicians. They will collaborate cross-functionally to define strategic direction, mentor team members, and ensure high-quality, human-centered user experiences.
The Engineering Manager will lead, coach, and manage a team of engineers to design, build, and maintain AI-powered clinical products. They will partner with product and UX teams to shape technical direction and ensure the delivery of high-quality features from architecture through deployment.
You will lead the customer support organization by scaling technical teams, optimizing operational systems, and driving service quality through data-driven insights. Additionally, you will partner with product and engineering leadership to translate support feedback into roadmap improvements that prevent future issues.
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
The Enterprise Customer Success Manager will serve as a strategic advisor to healthcare organizations, driving platform adoption, value realization, and long-term partnership growth. They are responsible for managing the full renewal lifecycle, identifying expansion opportunities, and ensuring proactive risk mitigation through data-driven insights.
The role involves solving complex customer escalations and configuring AI systems to reduce case volume. The engineer will synthesize customer insights to influence product and engineering roadmaps.
Manage and grow small to mid-tier healthcare practices using AI-driven engagement strategies and digital tools. Focus on driving product adoption, managing renewals, and identifying growth opportunities within a scaled portfolio.
Manage simultaneous onboarding projects for physician-owned primary care practices to ensure successful platform adoption. Build strong customer relationships and collaborate with internal teams to meet client goals and improve internal processes.
The role involves owning and scaling the company operating model and driving financial forecasts and annual planning. The candidate will partner with senior leadership and accounting to provide strategic insights and prepare board reporting materials.
Own the architecture, strategy, and engineering of Elation's design system with a focus on AI-native composition. Collaborate with designers, engineers, and clinicians to define interaction patterns and visual language for a clinical platform.
Serve as the Revenue Cycle Management subject matter expert during the sales process by leading demos and discovery conversations. Partner with Product and Sales teams to align Elation's billing capabilities with the needs of small to medium-sized practices.
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
The Technical Solutions Engineer will serve as a subject matter expert on the company's developer platform and AI tools to support customer integrations and success. They will also provide mentorship to associates and collaborate cross-functionally to design and deliver data-driven, AI-enabled solutions.
The Account Executive will manage the full-cycle sales process, including lead generation, product demonstrations, negotiations, and closing deals. They will also build relationships with potential clients and collaborate with internal teams to ensure a smooth transition from sale to implementation.
