The Sales Engineer will act as a billing and revenue cycle expert to support commercial teams by conducting discovery, leading product demonstrations, and solving complex workflow challenges for prospects. Additionally, the role involves building internal sales tools, developing enablement programs, and partnering with product teams to shape the company's billing strategy.
The Billing SME will act as a bridge between product teams and real-world billing workflows to ensure AI-powered billing features are accurate and trustworthy. This role involves performing user testing, defining success criteria for billing outputs, and providing domain expertise to support product design and customer engagement.
Design, build, and operate billing systems that reconcile transactions among insurers, patients, and practices, handle inconsistent partner data, and improve reimbursement and denial recovery. Deliver and monitor AI-powered features, improve a mature production codebase, resolve production issues, and collaborate with Product and Design to ship customer-focused improvements.
The Support Subject Matter Expert will manage complex billing and revenue cycle cases, providing practitioner-level judgment for issues beyond standard support capabilities. They will also partner with product teams to improve billing workflows, knowledge bases, and AI-assisted troubleshooting tools.
The Principal, Key Accounts will own the end-to-end success, retention, and commercial growth of Elation's most strategic and complex customer accounts. This role involves building executive-level relationships, developing account plans, and collaborating cross-functionally to ensure customer needs shape the product roadmap.
The recruiter will manage full-cycle recruiting processes, including sourcing, screening, and coordinating interviews across various teams. They will also leverage AI tools to streamline workflows and partner with hiring managers to identify top talent.
The Head of Design will set the vision, standards, and operating model for the design organization while leading a team of product designers. They will partner with product and engineering leadership to drive design strategy and ensure high-quality, AI-native experiences for clinicians.
The Staff Product Designer will lead the design process from discovery to delivery, focusing on AI-native experiences for primary care clinicians. They will collaborate cross-functionally to define strategic direction, mentor team members, and ensure high-quality, human-centered user experiences.
You will lead the customer support organization by scaling technical teams, optimizing operational systems, and driving service quality through data-driven insights. Additionally, you will partner with product and engineering leadership to translate support feedback into roadmap improvements that prevent future issues.
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
The Enterprise Customer Success Manager will serve as a strategic advisor to healthcare organizations, driving platform adoption, value realization, and long-term partnership growth. They are responsible for managing the full renewal lifecycle, identifying expansion opportunities, and ensuring proactive risk mitigation through data-driven insights.
The role involves solving complex customer escalations and configuring AI systems to reduce case volume. The engineer will synthesize customer insights to influence product and engineering roadmaps.
Manage and grow small to mid-tier healthcare practices using AI-driven engagement strategies and digital tools. Focus on driving product adoption, managing renewals, and identifying growth opportunities within a scaled portfolio.
Manage simultaneous onboarding projects for physician-owned primary care practices to ensure successful platform adoption. Build strong customer relationships and collaborate with internal teams to meet client goals and improve internal processes.
Serve as the Revenue Cycle Management subject matter expert during the sales process by leading demos and discovery conversations. Partner with Product and Sales teams to align Elation's billing capabilities with the needs of small to medium-sized practices.
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
The Account Executive will manage the full-cycle sales process, including lead generation, product demonstrations, negotiations, and closing deals. They will also build relationships with potential clients and collaborate with internal teams to ensure a smooth transition from sale to implementation.
