The Enterprise Customer Success Manager will serve as a strategic advisor to healthcare organizations, driving platform adoption, value realization, and long-term partnership growth. They are responsible for managing the full renewal lifecycle, identifying expansion opportunities, and ensuring proactive risk mitigation through data-driven insights.
The role involves translating complex vendor specifications and compliance requirements into actionable engineering user stories. You will manage vendor relationships and monitor product health to ensure clinical data integrations run smoothly.
The role involves solving complex customer escalations and configuring AI systems to reduce case volume. The engineer will synthesize customer insights to influence product and engineering roadmaps.
Manage end-to-end collections processes, including aging analysis, customer outreach, and resolution of past-due balances. Handle manual invoicing, contract review, and Salesforce data entry to ensure accurate billing and payment execution.
Manage and grow small to mid-tier healthcare practices using AI-driven engagement strategies and digital tools. Focus on driving product adoption, managing renewals, and identifying growth opportunities within a scaled portfolio.
Manage simultaneous onboarding projects for physician-owned primary care practices to ensure successful platform adoption. Build strong customer relationships and collaborate with internal teams to meet client goals and improve internal processes.
The role involves owning and scaling the company operating model and driving financial forecasts and annual planning. The candidate will partner with senior leadership and accounting to provide strategic insights and prepare board reporting materials.
The Senior Accountant will manage core month-end close processes and modernize financial operations through automation and AI agents. They will collaborate cross-functionally to provide data-driven insights and ensure compliant financial reporting and audit readiness.
Own the architecture, strategy, and engineering of Elation's design system with a focus on AI-native composition. Collaborate with designers, engineers, and clinicians to define interaction patterns and visual language for a clinical platform.
Serve as the Revenue Cycle Management subject matter expert during the sales process by leading demos and discovery conversations. Partner with Product and Sales teams to align Elation's billing capabilities with the needs of small to medium-sized practices.
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
The Technical Solutions Engineer will serve as a subject matter expert on the company's developer platform and AI tools to support customer integrations and success. They will also provide mentorship to associates and collaborate cross-functionally to design and deliver data-driven, AI-enabled solutions.
The Account Executive will manage the full-cycle sales process, including lead generation, product demonstrations, negotiations, and closing deals. They will also build relationships with potential clients and collaborate with internal teams to ensure a smooth transition from sale to implementation.
The role involves leading in-depth discovery sessions and translating complex operational and clinical pain points into tailored product narratives. Additionally, the partner will engage executives to demonstrate the value of Elation’s platform and support early sales efforts.
