Provide technical support to customers through phone, chat, and ticketing platforms while diagnosing and troubleshooting product issues. Collaborate with other business units to escalate complex problems and suggest improvements to standard operating procedures.
The Director of Business Development is responsible for driving revenue growth and market expansion within pharmacy and PBM segments. This role involves identifying new commercial opportunities, negotiating complex agreements, and managing a portfolio of strategic partnerships.
You will own the performance, quality assurance, and content strategy for the customer-facing AI bot and Help Center. Additionally, you will serve as a technical diagnostic partner for agent-facing AI tools to ensure accurate and efficient support operations.
The EHR Channel Development Executive is responsible for identifying, engaging, and closing net-new EHR integration and distribution partnerships to drive revenue. This role involves proactive pipeline development, complex commercial negotiations, and executive-level engagement within the healthcare IT landscape.
You will lead end-to-end AI, ML, and NLP initiatives, from model development and deployment to long-term production maintenance. Additionally, you will partner with engineering and clinical teams to define technical strategy, mentor peers, and ensure solutions meet healthcare compliance and performance standards.
The Director of Business Development will prospect, negotiate, and close new business with pharmaceutical manufacturers and media agencies. They are responsible for owning the full sales cycle, managing complex deals, and driving revenue attainment through strategic account penetration.
Design and maintain real-time ambient audio capture and streaming pipelines for clinical environments. Develop services and APIs to convert raw audio into structured clinical data while ensuring high reliability and accuracy.
Maintain and expand AWS QuickSight reporting assets to track product health and KPIs for internal and commercial stakeholders. Deliver ad-hoc analytical reports and integrate AI-enabled tools for automated insights and natural-language querying.
Architect and build production AI automation systems and multi-agent ecosystems to augment departmental workflows. Provide technical leadership through mentorship, code reviews, and translating technical concepts for executive stakeholders.
The PostgreSQL Database Administrator will manage day-to-day operations of PostgreSQL databases in AWS Aurora environments and implement backup and recovery strategies. They will also conduct performance tuning and collaborate with development teams to optimize database performance.
