The Technical Account Manager acts as a trusted advisor to premier customers, providing technical guidance for their infrastructure and support issues. They are responsible for managing customer relationships, leading weekly meetings, and driving team expertise to ensure client success.
The Product Support Analyst will act as an escalation point for client technical teams, investigating and resolving complex application issues. They will also create support documentation and collaborate with internal teams to improve product functionality through defect and feature reports.
The Senior Application Security Analyst will assist in refining and delivering the Application Security Program with a focus on endpoints, applications, and infrastructure. They will collaborate with operational teams to manage security risks, perform scans, and support security assessments and audits.
The Solutions Consultant will partner with the sales team to identify client needs and propose tailored D2L product solutions. They are responsible for delivering persuasive product demonstrations and providing technical expertise throughout the sales cycle.
Manage proposal response efforts and create persuasive, customized sales documents for prospective and existing clients, coordinating writing, reviews, and delivery under tight deadlines. Improve proposal operations through reusable templates, content resources, best practices, and collaboration with subject matter experts and other teams.
Develop hands-on expertise in Brightspace and D2L products, support sales opportunities through needs analysis, tailored demonstrations, presentations, and proposal writing. Create technical materials, share field feedback with product teams, and coordinate internal subject-matter experts while engaging with prospects and customers.
Develop hands-on expertise in Brightspace and D2L products, then support sales by analyzing prospect needs and designing suitable solutions. Prepare and deliver tailored demonstrations and presentations, contribute to proposals and technical materials, and share field feedback with product teams while engaging internal experts as needed.
The Senior Proposal Manager leads the end-to-end management of complex, high-impact proposal responses for global clients. This role involves driving cross-functional collaboration, ensuring strategic alignment, and mentoring team members on proposal best practices.
The analyst will interact with users via electronic communication to identify and document technical issues, conducting thorough research and implementing solutions by referring to documentation. They will also replicate, diagnose, and resolve technical problems while creating and updating support cases within Service Level Objectives.
Candidates are encouraged to express their interests in roles or departments where they believe they would succeed. They are also asked to share the impact they have had in previous positions.
