The role involves analyzing and resolving complex technical problem reports for D2L administrators across various education segments. Responsibilities include diagnosing software defects, creating support documentation, and collaborating with internal teams to improve product functionality.
D2L
14 Remote Job Openings at D2L
Design and operationalize customer lifecycle programs to improve engagement, reduce churn, and drive long-term value. Manage multi-channel communication strategies and automated workflows to support customers from onboarding through renewal.
Act as a strategic partner to customers to drive measurable outcomes and long-term growth through the adoption of the Brightspace platform. Design and execute customer success plans while collaborating with internal teams to align product roadmaps with customer needs.
The Community Specialist moderates community discussions, triages social media inquiries, and tracks customer engagement. They are responsible for creating customer-facing materials and developing learning resources for a global client base.
The Project Manager is responsible for planning, executing, and overseeing projects within Learning Services to ensure goals are met and clients receive an exceptional experience. This includes managing resources, timelines, budgets, and collaborating with cross-functional teams and stakeholders.
Execute and optimize paid search and social campaigns across global markets to drive B2B growth. Collaborate with creative and web teams to develop assets and landing pages while reporting on success metrics.
Lead a strategic book of business across Dutch universities, focusing on growth, retention, and long-term partnerships. Manage the end-to-end renewal process, identify expansion opportunities, and conduct data-driven Quarterly Business Reviews.
Administer and maintain enterprise applications like NetSuite, Jira, and Slack to ensure optimal performance and security. Provide user support, manage data integrity, and collaborate with stakeholders to deliver application improvements.
The Sales Development Representative is responsible for promoting D2L products and services while establishing strong customer relationships. They will actively generate and qualify leads, manage sales pipelines, and conduct market research to meet quarterly revenue targets.
The Senior Account Executive will be responsible for meeting and exceeding sales objectives within the assigned territory by promoting and selling the D2L product suite using professional sales techniques. This involves owning the territory, driving complex 12–18 month SaaS sales cycles from prospecting to closing, and collaborating cross-functionally to advance opportunities.
The Solutions Engineer will become a hands-on expert in the Brightspace platform, supporting the sales process by preparing and presenting expertly tailored product demonstrations to diverse audiences. Responsibilities also include conducting needs analysis, providing product feedback, creating technical documentation, and engaging in proposal writing.
Analysts interact with users via electronic communication to identify and document technical issues, conducting thorough research and implementing solutions by referring to documentation. They are responsible for replicating, diagnosing, and resolving technical problems while creating and updating support cases within defined Service Level Objectives.
The analyst will interact with users via electronic communication to identify and document technical issues, conducting thorough research and implementing solutions by referring to documentation. They will also replicate, diagnose, and resolve technical problems while creating and updating support cases within Service Level Objectives.
Candidates are encouraged to express their interests in roles or departments where they believe they would succeed. They are also asked to share the impact they have had in previous positions.
