The Manager, Customer Success leads and coaches a high-performing team to drive customer loyalty, adoption, and retention within the Higher Education segment. This role involves setting strategic objectives, managing risk, and fostering cross-functional partnerships to ensure customer success.
The Senior Proposal Manager leads the end-to-end management of complex, high-impact proposal responses for global clients. This role involves driving cross-functional collaboration, ensuring strategic alignment, and mentoring team members on proposal best practices.
The Technical Account Manager acts as a trusted advisor to strategic customers, providing technical guidance for infrastructure, projects, and support issues. They are responsible for leading account growth, managing escalations, and driving team expertise through mentorship and cross-departmental collaboration.
The Solutions Architect acts as the primary technical escalation point for sales engineers, scoping complex requirements and designing technical solutions to support sales opportunities. They also serve as an advisor for implementation and consulting services, ensuring technical alignment between customer goals and D2L products.
The Senior Solutions Engineer acts as a strategic technical leader responsible for designing and delivering innovative solutions while supporting the sales process through expert product demonstrations. They conduct needs analysis, provide feedback to product management, and mentor team members to ensure alignment between technology and business objectives.
The analyst will interact with users via electronic communication to identify and document technical issues, conducting thorough research and implementing solutions by referring to documentation. They will also replicate, diagnose, and resolve technical problems while creating and updating support cases within Service Level Objectives.
Candidates are encouraged to express their interests in roles or departments where they believe they would succeed. They are also asked to share the impact they have had in previous positions.
