The Manager of IT Engineering oversees the strategy, development, and performance of engineering operations, including infrastructure, cloud, and compliance teams. They are responsible for leading technical teams, ensuring project delivery, and serving as a senior technical advisor to clients.
The Enterprise Account Executive will drive growth by identifying, pursuing, and closing new business opportunities while managing existing client relationships. They are responsible for conducting consultative sales, providing expert knowledge on managed security services, and meeting assigned sales targets and KPIs.
The Helpdesk Technician II provides day-to-day operational support for client IT systems, including troubleshooting hardware, software, and cloud services. They are also responsible for maintaining documentation, managing ticketing system entries, and assisting with client onboarding and offboarding processes.
The Helpdesk Technician I serves as the primary point of contact for technical support, managing client IT systems and troubleshooting hardware, software, and cloud-based issues. They are responsible for maintaining documentation, tracking incidents in the ticketing system, and assisting with client onboarding and security tool deployment.
The Helpdesk Technician III serves as a subject matter expert for advanced hardware, software, and networking escalations. They are responsible for providing remote support, maintaining system documentation, and assisting with client onboarding and offboarding.
The Cloud Operations Engineer will manage and support client cloud and on-premise environments, including migrations and infrastructure deployments. They are responsible for implementing security solutions, maintaining system health, and collaborating with internal teams to ensure project delivery within deadlines.
The Customer Success Manager acts as the single point of accountability for a portfolio of managed service customers, owning the relationship, retention, and overall customer experience. They are responsible for coordinating the execution of onboarding, technical projects, and business reviews while ensuring internal teams meet deadlines and standards.
