The Customer Success Manager acts as the single point of accountability for a portfolio of clients, managing onboarding, technical projects, and long-term account health. They are responsible for driving retention, identifying upsell opportunities, and ensuring internal teams meet project deadlines.
The Service Dispatch Coordinator manages incoming client requests and coordinates schedules for remote and field technical resources. They are responsible for monitoring open service tickets, ensuring SLA compliance, and maintaining clear communication with customers regarding incident progress.
The Manager of IT Engineering oversees the strategy, development, and performance of engineering operations, including infrastructure, cloud, and compliance teams. They are responsible for leading technical teams, ensuring project delivery, and serving as a senior technical advisor to clients.
The Enterprise Account Executive will drive growth by identifying, pursuing, and closing new business opportunities while managing existing client relationships. They are responsible for conducting consultative sales, providing expert knowledge on managed security services, and meeting assigned sales targets and KPIs.
The Helpdesk Technician I serves as the primary point of contact for technical support, managing client IT systems and troubleshooting hardware, software, and cloud-based issues. They are responsible for maintaining documentation, tracking incidents in the ticketing system, and assisting with client onboarding and security tool deployment.
The Helpdesk Technician III serves as a subject matter expert for advanced hardware, software, and networking escalations. They are responsible for providing remote support, maintaining system documentation, and assisting with client onboarding and offboarding.
The Cloud Operations Engineer will manage and support client cloud and on-premise environments, including migrations and infrastructure deployments. They are responsible for implementing security solutions, maintaining system health, and collaborating with internal teams to ensure project delivery within deadlines.
