Provide primary technical support to customers via phone, email, and chat to resolve software and product issues. Document technical problems and escalate complex cases to ensure timely resolution and product quality improvement.
CDK Global
25 Remote Job Openings at CDK Global
The role involves acting as a technical subject matter expert to identify customer pain points and provide data solution proposals during the sales cycle. Responsibilities include delivering product demonstrations, documenting workflows, and ensuring a smooth transition to professional services post-sale.
Associate Customer Success Specialist Fixed Operations
CDK Global
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Full Time
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12 days ago
CDK Global
Support client adoption and satisfaction by providing foundational product guidance and basic training for CDK systems. Document client interactions and collaborate with Customer Success Managers to help clients achieve utilization benchmarks.
The Associate Customer Success Specialist supports client adoption by providing product guidance, basic training, and documenting engagements. They work with CSMs to help customers achieve utilization benchmarks and escalate blockers to improve product usage.
Manage Virtual F&I Standardization projects, including chart of accounts clean-up and financial statement updates. Act as a Subject Matter Expert for accounting processes while managing customer expectations and project milestones.
Coordinate communication and resolution plans for customers impacted by significant software outages or critical business disruptions. Manage case escalations by partnering with internal departments like R&D and Sales to ensure successful outcomes for dealerships.
The Workforce Administrator manages the end-to-end resourcing process for implementation projects by aligning associates based on skill, capacity, and geography. They coordinate with Project and Resource Managers to ensure accurate staffing and monitor capacity trends to mitigate risks.
Lead cross-functional teams to deliver complex technology projects while managing budgets, timelines, and stakeholder expectations. Coordinate GTM strategy and operations by analyzing customer feedback and managing project risks and dependencies.
Design and develop innovative full-stack software solutions for the Dealer Management System, focusing on scalability and modernization of digital sales workflows. Collaborate with product owners and development teams to resolve technical debt and implement robust data models.
Design and develop EMR and ETL pipelines using AWS services and frameworks like Spark and Python to ingest data into the Titan platform. Optimize spark jobs, evaluate new architectures like Snowflake, and resolve data quality issues for product customers.
Design and develop secure authentication and authorization systems using IAM technologies and full-stack development tools. Lead architecture maturity initiatives and mentor engineering teams to improve product resiliency, scalability, and security.
Lead the design, development, and testing of large-scale enterprise software solutions while serving as a technical SME. Provide leadership and mentorship to engineers to improve software performance, usability, and security.
Develop new features and functionalities for enterprise software solutions, focusing on service layers, integration, and user interfaces. Act as the primary UI resource and subject matter expert for React and Radial Design.
Build and maintain scalable Restful APIs and microservices using Java, Spring Boot, and AWS. Provide technical leadership, mentor team members, and conduct design reviews to ensure code quality and scalability.
The role is responsible for administering the Customer Success Platform and digital engagement tools to optimize operational processes and automation. It involves indirectly managing a team, monitoring KPIs, and partnering cross-functionally to ensure successful project delivery and product rollouts.
Manage health, welfare, and retirement benefit plans across the US, Canada, and Puerto Rico to ensure market competitiveness and regulatory compliance. Lead vendor relationships, annual enrollments, and 401k audits while managing a team of two internal reports.
Assist in shaping product requirements and managing the full product lifecycle from ideation to execution. Collaborate with Scrum Masters and agile teams to groom backlogs and define user stories based on the product vision.
Responsible for the full product lifecycle from ideation to end-of-life, translating product vision into prioritized features and user stories. Manages the product backlog for sprint teams and collaborates with product marketing to develop value propositions.
The Account Executive is responsible for coordinating and installing Computer Vehicle Registration (CVR) products for new and existing dealership clients. They must provide in-person training, ongoing support, and drive revenue growth by identifying untapped opportunities within their assigned territory.
The Account Service Advocate is responsible for coordinating and installing Computer Vehicle Registration (CVR) products for clients in the Western Massachusetts Territory, while also providing training and ongoing support to increase transaction volume and CVR revenue. This role involves interfacing with the State DMV, analyzing client volume for untapped revenue potential, and conveying CVR value to customer management.
The role involves participating in the full development lifecycle, focusing on creating new features for enterprise software solutions across service layers, integration, UI, and data. The engineer will also support production issue resolutions and act as the primary UI resource and Subject Matter Expert for React and Radial Design.
The State Manager leads a team of Account Executives to ensure exceptional customer service and operational excellence. They manage relationships with state agencies and dealer associations while driving product adoption and compliance.
The Lead Business Systems Analyst will design, build, and maintain scalable data models and transformation pipelines for analytics and business intelligence. Collaboration with data analysts, engineers, and business stakeholders is essential to ensure data accuracy and accessibility.
IT Engineer – Power Platform, Azure Functions, & APIs
CDK Global
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Full Time
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9 months ago
CDK Global
Implement and support serverless APIs and automations using Azure Functions, Power Automate, and Dataverse/D365 CE. Collaborate with senior engineers and architects to deliver secure, reliable integrations and modernize legacy automations.
Senior IT Engineer,Power Platform, Azure Functions, & APIs
CDK Global
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Full Time
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9 months ago
CDK Global
Lead the design and operation of production-grade serverless APIs and enterprise automations across Azure Functions and the Microsoft Power Platform. Modernize legacy automations and Excel macro logic into secure, observable, supportable services.
