The Senior Customer Success Manager will manage a portfolio of strategic customers to drive product adoption, usage, and measurable value from their Caseware investment. They will act as a trusted advisor, helping clients optimize audit workflows and adopt new cloud and AI-enabled capabilities.
Define and evolve technical architecture and engineering standards to ensure scalable, secure, and reusable capabilities across teams. Lead architectural decisions through design reviews, RFCs, and hands-on collaboration while mentoring engineers and driving operational excellence.
You will act as a technical leader to shape architecture, design, and engineering quality while mentoring developers and influencing the platform roadmap. You will also integrate AI-assisted development tools into the workflow and drive the reliability and scalability of back-end services.
You will act as a technical leader to shape architecture, mentor developers, and drive engineering quality across the organization. You will also define the internal developer platform roadmap and integrate AI-assisted workflows into the daily development lifecycle.
You will serve as a core contributor and technical leader, owning key features and architectural improvements while mentoring engineers. You will also champion the responsible use of AI-assisted development tools and drive operational excellence across the platform.
The Senior Software Developer will lead technical architecture, design, and implementation while mentoring team members and driving engineering maturity. They will partner with cross-functional stakeholders to deliver scalable, cloud-native solutions and integrate AI-assisted workflows into the development lifecycle.
The role involves creating architecture, prototypes, and design proposals while leading technical direction across the engineering organization. You will mentor developers, influence technical strategy, and drive the evolution of the platform using modern AI-assisted workflows.
The Head of Solutions - APAC will lead product management and development strategy across the APAC region, ensuring software solutions meet the needs of audit and accounting customers. This role involves managing regional product teams, owning the product roadmap, and fostering cross-functional collaboration to drive growth.
Design, develop, and maintain automated tests for the Caseware IDEA Windows desktop application while improving the existing Ranorex-based framework. Collaborate with cross-functional teams to integrate automation into CI/CD workflows and perform manual testing when necessary.
You will own the product roadmap for cloud-based assurance workflows, bridging the gap between audit methodology and technology. You will also collaborate with engineering and global teams to integrate AI capabilities that enhance audit efficiency and compliance.
Design and run experiments to measure and improve the quality of LLM-based applications and agents. Build and own evaluation methodologies, synthetic data generation tools, and agentic memory systems to support internal teams and customers.
You will lead the architecture, delivery, and operations of agentic AI systems while maintaining end-to-end accountability for production performance. You will also mentor developers, influence technical roadmaps, and implement robust LLMOps pipelines to ensure reliability and compliance.
The representative will respond to inbound client inquiries regarding product offerings, licensing, and pricing while maintaining accurate records in the CRM. They will also build rapport with clients and collaborate with the Success and Sales teams to support business growth.
The Account Manager will oversee a portfolio of mid-market accounting firms, focusing on renewals, upselling, and cross-selling to drive revenue growth. They will build and nurture long-term relationships with clients while collaborating with cross-functional teams to meet sales targets.
The manager leads a team of instructional designers to develop and maintain high-quality, standardized product education content. They define learning strategies, establish development workflows, and collaborate cross-functionally to ensure technical knowledge is translated into effective learner-focused outcomes.
The Manager of Instructional Design leads a team to develop and maintain high-quality, standardized product education content for global users. This role defines learning strategies, establishes development workflows, and collaborates with cross-functional teams to ensure technical knowledge is effectively translated into learner-focused outcomes.
You will design and evolve foundational systems and operational practices to improve production resilience, security, and developer experience. This includes defining reliability standards, automating operational processes, and leading incident management efforts.
The Sales Enablement Leader will build the enablement function from the ground up, creating core content, resources, and training programs for sales and solutions consulting teams. They will partner with cross-functional teams to align messaging, close enablement gaps, and drive the long-term strategy for sales readiness.
Develop new features and resolve bugs using Javascript, Angular, HTML, and CSS within an Agile team environment. Collaborate with cross-functional teams and participate in on-call rotations to ensure operational excellence and high-quality software delivery.
The Senior UX Designer will lead the design of cloud-based financial and audit products while integrating AI-assisted tools into the design workflow. They will also mentor junior designers and drive cross-functional collaboration to ensure high-quality, user-centered outcomes.
The Solution Author will design, develop, and maintain audit content and workflows within Caseware's cloud-based solutions. They will collaborate with cross-functional teams to translate U.S. auditing standards into practical, scalable software features.
The Software Developer in Test will drive quality strategy across the SaaS platform by implementing modern automation, CI/CD improvements, and developer enablement. They will partner with product teams to embed quality into every development phase while leveraging AI-driven testing tools to enhance reliability and velocity.
The SDET will drive quality strategy across the SaaS platform by implementing modern testing approaches, automation, and developer enablement. They will collaborate with product teams to embed quality into the development lifecycle while improving CI/CD workflows and DORA metrics.
Define and evolve the technical architecture for Caseware's AI platform, focusing on scalable and secure AI capabilities. Design and operate AI systems using LLMs, agentic workflows, and governance frameworks to solve customer problems.
Lead end-to-end implementations of Caseware accounting and assurance solutions, translating business requirements into scalable configurations. Manage client relationships and mentor associate consultants while collaborating cross-functionally to improve product offerings.
Serve as the primary US tax subject matter expert to guide the development and enhancement of tax software solutions. Translate complex tax legislation and regulatory changes into practical software requirements and functional capabilities.
The Assurance Manager will maintain and improve audit content for state and local government products to ensure compliance with Yellow Book and GAGAS standards. They will collaborate with product and go-to-market teams to develop best-in-class workflows and address customer methodology inquiries.
Design and scale foundational platform services including APIs, data infrastructure, and identity frameworks for the Caseware Cloud portfolio. Collaborate with engineering and product teams to translate strategy into technical requirements and ensure enterprise scalability and security.
Drive new, upsell, and cross-sell sales of the OnPoint product suite to small and medium-sized accounting firms and sole proprietors in the US market. This involves a 50/50 split between inbound and outbound activities, including lead generation and closing new business.
The Consultant will lead end-to-end implementations of Caseware solutions, managing client relationships and ensuring successful delivery from initiation to go-live. They will also provide technical leadership, mentor associate consultants, and collaborate with cross-functional teams to improve service methodologies.
