The Account Manager will oversee a portfolio of mid-market accounting firms, focusing on renewals, upselling, and cross-selling to drive revenue growth. They will build and nurture long-term relationships with clients while collaborating with cross-functional teams to meet sales targets.
The manager leads a team of instructional designers to develop and maintain high-quality, standardized product education content. They define learning strategies, establish development workflows, and collaborate cross-functionally to ensure technical knowledge is translated into effective learner-focused outcomes.
The Manager of Instructional Design leads a team to develop and maintain high-quality, standardized product education content for global users. This role defines learning strategies, establishes development workflows, and collaborates with cross-functional teams to ensure technical knowledge is effectively translated into learner-focused outcomes.
You will design and evolve foundational systems and operational practices to improve production resilience, security, and developer experience. This includes defining reliability standards, automating operational processes, and leading incident management efforts.
The Sales Enablement Leader will build the enablement function from the ground up, creating core content, resources, and training programs for sales and solutions consulting teams. They will partner with cross-functional teams to align messaging, close enablement gaps, and drive the long-term strategy for sales readiness.
Develop new features and resolve bugs using Javascript, Angular, HTML, and CSS within an Agile team environment. Collaborate with cross-functional teams and participate in on-call rotations to ensure operational excellence and high-quality software delivery.
The Senior UX Designer will lead the design of cloud-based financial and audit products while integrating AI-assisted tools into the design workflow. They will also mentor junior designers and drive cross-functional collaboration to ensure high-quality, user-centered outcomes.
The Solution Author will design, develop, and maintain audit content and workflows within Caseware's cloud-based solutions. They will collaborate with cross-functional teams to translate U.S. auditing standards into practical, scalable software features.
The Software Developer in Test will drive quality strategy across the SaaS platform by implementing modern automation, CI/CD improvements, and developer enablement. They will partner with product teams to embed quality into every development phase while leveraging AI-driven testing tools to enhance reliability and velocity.
The SDET will drive quality strategy across the SaaS platform by implementing modern testing approaches, automation, and developer enablement. They will collaborate with product teams to embed quality into the development lifecycle while improving CI/CD workflows and DORA metrics.
The role involves leading the technical direction and architecture of the back-end platform while mentoring other developers. You will design and build scalable cloud-native features using .NET and manage both monolith and microservice architectures.
The role involves leading the technical architecture and design of back-end services while mentoring other developers to improve engineering quality. You will build key features using .NET and AWS, balancing delivery speed with long-term platform health and observability.
Define and evolve technical architecture and standards to ensure scalable and reusable capabilities across teams. Lead the end-to-end delivery of key features and architectural improvements while mentoring engineers and championing AI-assisted development tools.
Define and evolve the technical architecture for Caseware's AI platform, focusing on scalable and secure AI capabilities. Design and operate AI systems using LLMs, agentic workflows, and governance frameworks to solve customer problems.
Design and implement scalable data ingestion and retrieval systems to power Caseware's AI platform. Lead the architecture of vector storage, embedding pipelines, and agent memory systems while ensuring data quality and governance.
Define and evolve the technical architecture for Caseware's AI platform, focusing on scalable and secure AI capabilities. Design and operate AI systems using LLMs, agentic workflows, and governance frameworks to solve customer problems.
Lead end-to-end implementations of Caseware accounting and assurance solutions, translating business requirements into scalable configurations. Manage client relationships and mentor associate consultants while collaborating cross-functionally to improve product offerings.
The Assurance Manager will maintain and improve audit content for state and local government products to ensure compliance with Yellow Book and GAGAS standards. They will collaborate with product and go-to-market teams to develop best-in-class workflows and address customer methodology inquiries.
Serve as the primary US tax subject matter expert to guide the development and enhancement of tax software solutions. Translate complex tax legislation and regulatory changes into practical software requirements and functional capabilities.
Design and scale foundational platform services including APIs, data infrastructure, and identity frameworks for the Caseware Cloud portfolio. Collaborate with engineering and product teams to translate strategy into technical requirements and ensure enterprise scalability and security.
Drive new, upsell, and cross-sell sales of the OnPoint product suite to small and medium-sized accounting firms and sole proprietors in the US market. This involves a 50/50 split between inbound and outbound activities, including lead generation and closing new business.
The Consultant will lead end-to-end implementations of Caseware solutions, managing client relationships and ensuring successful delivery from initiation to go-live. They will also provide technical leadership, mentor associate consultants, and collaborate with cross-functional teams to improve service methodologies.
Lead the global customer support knowledge base management strategy and ensure the delivery of accurate, trusted, and AI-ready content. Own the end-to-end content lifecycle and continuously improve support experiences using feedback and analytics.
The Account Manager will build and maintain strategic relationships with C-level customers, focusing on the Government segment, by understanding needs and delivering solutions to maximize value. Key activities include driving customer success through proactive engagement, retention strategies, and growth initiatives like upsell, cross-sell, and migration to cloud solutions.
