Manage the full sales cycle for enterprise prospects with 12,000 or more employee lives, from sourcing and qualifying leads through presentations and closing. Build broker and advisor relationships, develop and track the sales pipeline, coordinate with sales support and marketing, and guide deals through implementation.
Lead business outcomes, client portfolio health, service effectiveness, and operational performance across multiple service teams and client segments. Develop leadership capability and workforce plans, oversee risk and escalation governance, and align service operations with enterprise priorities.
Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, and other benefit program inquiries. Ensure accurate documentation of calls and maintain compliance while resolving participant requests in a timely manner.
The Finance Manager will lead data-driven GTM analytics, creating executive dashboards and financial models to support revenue growth and account-based marketing strategies. This role involves partnering with senior leadership to provide strategic insights, optimize budget allocation, and drive continuous improvement in reporting and data governance.
The Senior Analyst will drive data-informed decision-making by developing dashboards and performing financial analysis across Sales, Marketing, and Finance. They will support Account-Based Marketing strategies by measuring performance, analyzing revenue outcomes, and assisting with forecasting and budgeting.
Serve as the primary day-to-day liaison between clients and production teams to manage goals, objectives, and project timelines. Facilitate client training, maintain documentation, and provide consultative support regarding product updates and system functionality.
Answer inbound calls regarding employee benefit enrollment in a professional and efficient manner. Document call details accurately and work collaboratively with the team to resolve member inquiries.
Supervise a team of Member Advocates and Processors to ensure operational excellence, including staffing, quality assurance, and problem resolution. Assist in hiring, training, and conducting audits to improve workflow efficiencies and maintain high service levels.
The Special Processing Specialist II manages complex HR benefit cases, including appeals, compliance documentation, and member services. They ensure adherence to HIPAA, IRS, and CMS regulations while providing proactive support and mentoring junior staff.
The Payroll Analyst is responsible for processing accurate and compliant US biweekly payroll while reviewing timekeeping, tax elections, and employee changes. They also resolve payroll discrepancies, support year-end reporting, and serve as backup support for payroll operations.
The Senior Director of Client Services sets the strategic vision for client service excellence and oversees performance management, resource development, and cross-sell initiatives. This role acts as a primary escalation point for service delivery concerns and collaborates with internal teams to ensure client satisfaction and business growth.
Lead the end-to-end delivery of payroll data integrations by translating business requirements into inbound and outbound file configurations. Act as the primary point of contact for clients and payroll vendors to manage implementation timelines, testing, and technical documentation.
Drive new enterprise revenue by selling benefits administration platforms to large organizations with 25,000+ employees. Engage with brokers, advisors, and internal teams to execute a consultative sales strategy and manage complex, multi-stakeholder buying processes.
The Senior UX Designer will lead the end-to-end design process for web and mobile products while collaborating with cross-functional teams to drive business outcomes. Responsibilities include creating wireframes and prototypes, conducting user research, and mentoring junior designers to foster an innovative culture.
The Product Manager owns defined feature work from discovery through launch, partnering with cross-functional teams to deliver quality participant and administrator experiences. They are responsible for maintaining the product roadmap, backlog hygiene, and using data-driven insights to refine priorities and drive post-launch improvements.
The Implementation Project Manager is responsible for defining, managing, and communicating project objectives, timelines, and milestones while ensuring quality delivery. This role also involves identifying and resolving project risks, resource constraints, and dependencies to ensure successful client onboarding.
Lead strategic engagement with assigned national brokerage firms to align business objectives and drive partnership value. Collaborate with internal teams to support high-priority broker-influenced deals and provide strategic solution guidance.
The Principal Test Engineer will develop and implement AI-driven testing strategies to improve automation efficiency and product quality. They will lead technical efforts in performance testing, framework maintenance, and cross-team collaboration to ensure robust quality standards.
Design, build, and deploy production software for an agentic chatbot platform within a complex benefits ecosystem. Collaborate with cross-functional teams to deliver efficient code while mentoring junior engineers and ensuring high standards for security and performance.
The DevOps Engineer will perform daily system monitoring, infrastructure upgrades, and performance tuning for Linux systems and cloud services. They will also provide Tier II support, troubleshoot issues, and develop automated approaches for system administration tasks.
The Creative Designer I provides creative support to the Consumer Experience team by designing client-branded materials such as benefit guides, emails, and web portals. They are responsible for ensuring brand integrity across all deliverables while managing project tasks and timelines using project management software.
The VP of Client Services oversees teams to ensure accurate, timely, and delightful service delivery while managing P&L and operational metrics. They are responsible for setting growth strategies, coaching leaders, and acting as an executive sponsor for key client relationships.
Responsible for system configuration and data integrity to ensure accurate benefits delivery to clients. This includes reviewing raw materials, performing self-QA, and maintaining productivity measurements through task updates.
Acts as the primary point of contact for large-scale clients during the discovery and onboarding phase of SaaS implementation. Responsible for gathering business requirements, leading discovery sessions, and mitigating project risks to ensure successful delivery.
The Senior Client Services Lead acts as the primary day-to-day liaison between clients and production teams, ensuring goals and time constraints are understood and met. This role involves managing client calls, facilitating training, maintaining documentation, and driving continuous improvement in service delivery across all teams.
The Senior Sales Consultant will manage the full life cycle of sales opportunities, from sourcing leads to closing business and working with the implementation team. Responsibilities include demonstrating the SaaS platform, engaging channel partners, and executing a consultative sales strategy.
The Integrations Analyst is responsible for all phases of new data exchange development, including documentation, configuration, testing, and launch. They serve as the primary link between internal and external parties to document requirements for data exchanges.
