Supervise a team of Member Advocates and Processors to ensure operational excellence, including staffing, quality assurance, and problem resolution. Assist in hiring, training, and conducting audits to improve workflow efficiencies and maintain high service levels.
The Special Processing Specialist II manages complex HR benefit cases, including appeals, compliance documentation, and member services. They ensure adherence to HIPAA, IRS, and CMS regulations while providing proactive support and mentoring junior staff.
The Payroll Analyst is responsible for processing accurate and compliant US biweekly payroll while reviewing timekeeping, tax elections, and employee changes. They also resolve payroll discrepancies, support year-end reporting, and serve as backup support for payroll operations.
The Senior Director of Client Services sets the strategic vision for client service excellence and oversees performance management, resource development, and cross-sell initiatives. This role acts as a primary escalation point for service delivery concerns and collaborates with internal teams to ensure client satisfaction and business growth.
Lead the end-to-end delivery of payroll data integrations by translating business requirements into inbound and outbound file configurations. Act as the primary point of contact for clients and payroll vendors to manage implementation timelines, testing, and technical documentation.
Drive new enterprise revenue by selling benefits administration platforms to large organizations with 25,000+ employees. Engage with brokers, advisors, and internal teams to execute a consultative sales strategy and manage complex, multi-stakeholder buying processes.
The Senior UX Designer will lead the end-to-end design process for web and mobile products while collaborating with cross-functional teams to drive business outcomes. Responsibilities include creating wireframes and prototypes, conducting user research, and mentoring junior designers to foster an innovative culture.
The Product Manager owns defined feature work from discovery through launch, partnering with cross-functional teams to deliver quality participant and administrator experiences. They are responsible for maintaining the product roadmap, backlog hygiene, and using data-driven insights to refine priorities and drive post-launch improvements.
The Implementation Project Manager is responsible for defining, managing, and communicating project objectives, timelines, and milestones while ensuring quality delivery. This role also involves identifying and resolving project risks, resource constraints, and dependencies to ensure successful client onboarding.
Lead strategic engagement with assigned national brokerage firms to align business objectives and drive partnership value. Collaborate with internal teams to support high-priority broker-influenced deals and provide strategic solution guidance.
The Principal Test Engineer will develop and implement AI-driven testing strategies to improve automation efficiency and product quality. They will lead technical efforts in performance testing, framework maintenance, and cross-team collaboration to ensure robust quality standards.
The DevOps Engineer will perform daily system monitoring, infrastructure upgrades, and performance tuning for Linux systems and cloud services. They will also provide Tier II support, troubleshoot issues, and develop automated approaches for system administration tasks.
Design, build, and deploy production software for an agentic chatbot platform within a complex benefits ecosystem. Collaborate with cross-functional teams to deliver efficient code while mentoring junior engineers and ensuring high standards for security and performance.
The Creative Designer I provides creative support to the Consumer Experience team by designing client-branded materials such as benefit guides, emails, and web portals. They are responsible for ensuring brand integrity across all deliverables while managing project tasks and timelines using project management software.
The VP of Client Services oversees teams to ensure accurate, timely, and delightful service delivery while managing P&L and operational metrics. They are responsible for setting growth strategies, coaching leaders, and acting as an executive sponsor for key client relationships.
Responsible for system configuration and data integrity to ensure accurate benefits delivery to clients. This includes reviewing raw materials, performing self-QA, and maintaining productivity measurements through task updates.
Acts as the primary point of contact for large-scale clients during the discovery and onboarding phase of SaaS implementation. Responsible for gathering business requirements, leading discovery sessions, and mitigating project risks to ensure successful delivery.
Serve as the primary day-to-day liaison between clients and production teams to ensure goals and objectives are met. Manage client documentation, facilitate training, and coordinate annual enrollment and plan year closeout activities.
The Senior Client Services Lead acts as the primary day-to-day liaison between clients and production teams, ensuring goals and time constraints are understood and met. This role involves managing client calls, facilitating training, maintaining documentation, and driving continuous improvement in service delivery across all teams.
The Senior Sales Consultant will manage the full life cycle of sales opportunities, from sourcing leads to closing business and working with the implementation team. Responsibilities include demonstrating the SaaS platform, engaging channel partners, and executing a consultative sales strategy.
The Integrations Analyst is responsible for all phases of new data exchange development, including documentation, configuration, testing, and launch. They serve as the primary link between internal and external parties to document requirements for data exchanges.
