Lead the end-to-end delivery of payroll data integrations by translating business requirements into inbound and outbound file configurations. Act as the primary point of contact for clients and payroll vendors to manage implementation timelines, testing, and technical documentation.
Drive new enterprise revenue by selling benefits administration platforms to large organizations with 25,000+ employees. Engage with brokers, advisors, and internal teams to execute a consultative sales strategy and manage complex, multi-stakeholder buying processes.
The Senior UX Designer will lead the end-to-end design process for web and mobile products while collaborating with cross-functional teams to drive business outcomes. Responsibilities include creating wireframes and prototypes, conducting user research, and mentoring junior designers to foster an innovative culture.
The Product Manager owns defined feature work from discovery through launch, partnering with cross-functional teams to deliver quality participant and administrator experiences. They are responsible for maintaining the product roadmap, backlog hygiene, and using data-driven insights to refine priorities and drive post-launch improvements.
The Implementation Project Manager is responsible for defining, managing, and communicating project objectives, timelines, and milestones while ensuring quality delivery. This role also involves identifying and resolving project risks, resource constraints, and dependencies to ensure successful client onboarding.
Lead strategic engagement with assigned national brokerage firms to align business objectives and drive partnership value. Collaborate with internal teams to support high-priority broker-influenced deals and provide strategic solution guidance.
The Principal Test Engineer will develop and implement AI-driven testing strategies to improve automation efficiency and product quality. They will lead technical efforts in performance testing, framework maintenance, and cross-team collaboration to ensure robust quality standards.
The DevOps Engineer will perform daily system monitoring, infrastructure upgrades, and performance tuning for Linux systems and cloud services. They will also provide Tier II support, troubleshoot issues, and develop automated approaches for system administration tasks.
Design, build, and deploy production software for an agentic chatbot platform within a complex benefits ecosystem. Collaborate with cross-functional teams to deliver efficient code while mentoring junior engineers and ensuring high standards for security and performance.
The Creative Designer I provides creative support to the Consumer Experience team by designing client-branded materials such as benefit guides, emails, and web portals. They are responsible for ensuring brand integrity across all deliverables while managing project tasks and timelines using project management software.
The VP of Client Services oversees teams to ensure accurate, timely, and delightful service delivery while managing P&L and operational metrics. They are responsible for setting growth strategies, coaching leaders, and acting as an executive sponsor for key client relationships.
Provide outstanding support to inbound callers regarding spending account enrollment and participation. Document call details accurately while ensuring compliance and timely resolution of inquiries.
Review incoming documentation to determine eligibility for employee benefit enrollment. Manage the end-to-end processing of requests while ensuring data confidentiality and adherence to company guidelines.
The Systems Architect is responsible for analyzing client needs and implementing them on the proprietary Benefitsolver platform. This includes leading requirements gathering sessions, designing solutions, and collaborating with configuration specialists to ensure accurate onboarding.
Supervise a team of Member Advocates and Processors to ensure daily operational efficiency and high-quality service levels. Handle escalated inquiries, conduct audits, and collaborate with management to improve workflow and regulatory compliance.
Responsible for system configuration and data integrity to ensure accurate benefits delivery to clients. This includes reviewing raw materials, performing self-QA, and maintaining productivity measurements through task updates.
Acts as the primary point of contact for large-scale clients during the discovery and onboarding phase of SaaS implementation. Responsible for gathering business requirements, leading discovery sessions, and mitigating project risks to ensure successful delivery.
The Events Specialist is responsible for the planning, management, and execution of virtual and in-person marketing events, tradeshows, and webinars. Key duties include venue sourcing, budget tracking, speaker coordination, and managing post-event lead reporting to drive sales opportunities.
Serve as the primary day-to-day liaison between clients and production teams to ensure goals and objectives are met. Manage client documentation, facilitate training, and coordinate annual enrollment and plan year closeout activities.
Manage the acquisition onboarding process for clients using agile and change management best practices to ensure timely delivery. Coordinate work schedules, identify risks, and utilize AI tools to maintain project documentation and efficiency.
Manage and develop a team of client service resources to ensure the successful execution of client deliverables and productivity metrics. Act as a point of escalation and collaborate with leadership on special projects and operational performance reporting.
Lead sales for Agency Broker of Record and Point Solution opportunities focusing on Enterprise Accounts. Consult with sales teams and clients to drive growth and optimize voluntary benefits coverage and health strategies.
The Senior Client Services Lead acts as the primary day-to-day liaison between clients and production teams, ensuring goals and time constraints are understood and met. This role involves managing client calls, facilitating training, maintaining documentation, and driving continuous improvement in service delivery across all teams.
This role is accountable for driving execution and delivering a consistent, high-quality client experience through proactive management and operational oversight at all client touchpoints. Responsibilities include partnering with internal teams on capacity and deliverables, reviewing client health scorecards, acting as an escalation point, and leading team meetings.
The Senior Sales Consultant will manage the full life cycle of sales opportunities, from sourcing leads to closing business and working with the implementation team. Responsibilities include demonstrating the SaaS platform, engaging channel partners, and executing a consultative sales strategy.
The Integrations Analyst is responsible for all phases of new data exchange development, including documentation, configuration, testing, and launch. They serve as the primary link between internal and external parties to document requirements for data exchanges.
