Provide first-level technical support to managed-services clients by phone and web tickets, investigating and resolving end-user issues or escalating them as needed. Communicate ticket status and resolutions within service-level agreements while delivering responsive customer service.
The Network Security Engineer will design, deploy, and support network transformation and operations while troubleshooting network issues to ensure stability. They will also collaborate with stakeholders to lead problem-solving efforts and provide regular technical updates to management.
Lead and mentor a team of senior network engineers while managing daily operations and complex network escalations. Conduct root cause analysis for major incidents and ensure team alignment through daily scrum calls.
The Project Manager oversees billable customer projects from startup through closure, ensuring deliverables meet scope, budget, and quality standards. They facilitate communication between internal teams and clients while managing project financials, risks, and resource allocation.
The Senior Network Solution Architect acts as a bridge between sales and delivery, leading client discovery and designing scalable network and security solutions. They are responsible for developing technical architectures, cost models, and proposals while serving as a subject matter expert for complex pursuits.
The Solution Architect collaborates with sales teams to design innovative cloud solutions and conduct product demonstrations for prospective clients. They also manage technical proposals, quotes, and facilitate a seamless transition into the customer onboarding process.
The engineer provides first-level technical support to managed services clients by troubleshooting and resolving incidents remotely. They are responsible for managing tickets, documenting issues, and ensuring timely resolution for end users.
The Senior Vice President of Finance leads the finance organization, overseeing financial planning, accounting, treasury, and governance to support company growth. This role acts as a strategic advisor to executive leadership and partners across departments to drive business performance and operational accountability.
The Senior Network Solution Architect acts as a bridge between sales and delivery, leading client discovery and designing scalable network and security solutions. They are responsible for developing technical proposals, cost modeling, and providing subject matter expertise to support complex enterprise pursuits.
The Account Executive is responsible for developing new business opportunities and managing existing client relationships to drive revenue growth. They serve as a trusted advisor to customers, aligning business and technology objectives with the company's portfolio of solutions.
The Service Delivery Lead acts as a technical liaison and trusted advisor for strategic clients, ensuring seamless service delivery and alignment with business goals. They are responsible for overseeing ITIL-based processes, managing incidents, and providing data-driven insights to drive operational excellence.
The role focuses on providing FinOps services to Azure customers, conducting business reviews to identify cost optimization opportunities. The consultant will manage post-sales relationships and maintain documentation for compliant cloud resource utilization.
The role focuses on building and maintaining a customer-obsessed Cloud Solution Partner program by conducting business reviews and optimizing cloud utilization. The manager acts as a liaison between customers and vendors to resolve complex requests and ensure a positive post-sales relationship.
