The engineer will design, deploy, and support network transformation and operations, ensuring stability through troubleshooting and proactive security measures. They will also collaborate with stakeholders to evolve system roadmaps and provide regular technical reports to management.
The associate engineer provides first-level technical support to managed services clients by resolving incidents via phone and web tickets. They are also responsible for maintaining help desk documentation, configuring hardware, and ensuring timely communication with customers.
The Microsoft Presales Architect leads client discovery and develops scalable, secure Microsoft-focused solution designs that align with business goals. They collaborate with sales and delivery teams to estimate resources, manage proposals, and ensure successful project handoffs.
The Customer Success Manager will lead the strategic success, retention, and expansion of complex channel partner relationships. They will orchestrate cross-functional resources to drive measurable outcomes across Cloud, Security, Digital, and Managed Services.
The Practice Director leads the Data & AI practice by defining strategy, developing standardized offerings, and managing the full commercial and operational agenda. They are responsible for building and mentoring the team, driving pipeline growth, and ensuring delivery excellence across data modernization and AI transformation initiatives.
Provide first-level technical support to managed-services clients by phone and web tickets, investigating and resolving end-user issues or escalating them as needed. Communicate ticket status and resolutions within service-level agreements while delivering responsive customer service.
Lead and mentor a team of senior network engineers while managing daily operations and complex network escalations. Conduct root cause analysis for major incidents and ensure team alignment through daily scrum calls.
The Project Manager oversees billable customer projects from startup through closure, ensuring deliverables meet scope, budget, and quality standards. They facilitate communication between internal teams and clients while managing project financials, risks, and resource allocation.
The Solution Architect collaborates with sales teams to design innovative cloud solutions and conduct product demonstrations for prospective clients. They also manage technical proposals, quotes, and facilitate a seamless transition into the customer onboarding process.
The Service Delivery Lead acts as a technical liaison and trusted advisor for strategic clients, ensuring seamless service delivery and alignment with business goals. They are responsible for overseeing ITIL-based processes, managing incidents, and providing data-driven insights to drive operational excellence.
The role focuses on providing FinOps services to Azure customers, conducting business reviews to identify cost optimization opportunities. The consultant will manage post-sales relationships and maintain documentation for compliant cloud resource utilization.
The role focuses on building and maintaining a customer-obsessed Cloud Solution Partner program by conducting business reviews and optimizing cloud utilization. The manager acts as a liaison between customers and vendors to resolve complex requests and ensure a positive post-sales relationship.
