You will lead onboarding and training sessions for partner organizations while providing high-touch, empathetic support to frontline users. Additionally, you will act as a bridge between users and the product team to refine support processes and build the US enablement playbook.
The Customer Success Manager will lead the expansion of Beam into the Australian market by onboarding partners, driving product adoption, and managing delivery. They are responsible for identifying growth opportunities, securing renewals, and serving as the voice of the customer to inform product strategy.
Drive the US expansion of Beam Notes by securing landmark partnerships and managing the full sales cycle from outreach to closing. Develop and document the go-to-market playbook while providing market insights to inform product development.
Drive the expansion of Beam Notes in Australia by securing landmark partnerships with government, charities, and NDIS providers. The role involves managing the full sales cycle and documenting a scalable go-to-market playbook for the region.
